Dreamforce

How to Improve Mobile Workforce Visibility

And Why It Matters
Date: Thursday, September 27
Time: 1:00 PM – 1:30 PM PST
Location: 6 Mint Plaza #602, San Francisco, CA, 94103

 

When your business depends on a dynamic team of mobile workers, you need the right data—and the right tools to collect them—so you can keep teams accountable and work transparently. But many managers are left in the dark about their workers’ daily progress.

In this session, you will learn how to tackle the challenges of obtaining full visibility such as incomplete records of employee skills and certifications, lack of real-time tracking capabilities, inefficient communication, and disparate data sets that don’t allow for easy comparison.

You’ll walk away with a clear understanding of what data points you need to track to get the visibility and accountability you need and what type of tools can get them for you.

 

Speakers:

Joe Zito

Vice President, Information Technology
American Red Cross

Joe Zito is Vice President of Information Technology at American Red Cross, where he manages the extensive operations of ARC’s technology needs. Joe is a Salesforce.com expert with over 16 years’ experience of administration and oversight in sales, service, marketing, commerce, and operational applications. Joe started his career in accounting and financial services and has over 25 years’ experience in resource allocation & budget management, financial & managerial reporting, business process design & implementation, and incentive compensation practices.

Gita Borovsky

Director of CRM Program Management
American Red Cross