Case Study

The Royal Society for the Blind

Industry:
Nonprofit, Healthcare
Reduced Time to Schedule
50%
Mobile Workers
60

The Royal Society for the Blind (RSB) is a not-for-profit organization providing services to Australians who are blind or vision impaired. These services are delivered by a professional, committed, and highly qualified team supported by volunteers, drawn from all age groups and walks of life.

The RSB helps people to overcome their vision impairment and participate independently in the community.

 

Challenge

As an Australian not-for-profit organization, the RSB has been transitioning to the National Disability Insurance Scheme (NDIS) mandated by the Australian Government. Previously, RSB was block funded, giving it discretion to distribute funds directly from the Australian government for its services. Since the introduction of the NDIS, those receiving medical and support services now file claims with the government to reimburse organizations for services provided. This change has forced many not-for-profit organizations to adjust its operations swiftly.

RSB didn’t have the infrastructure to process claims or manage their mobile workforce as effectively as the NDIS required.

The RSB chose to invest significantly to uplift their system capability to strengthen their foundation in a disruptive market.

“We undertook an entire digital transformation, installing a new payroll, a new CRM and a new finance and inventory system. But we still needed more relevant and accurate data on our service delivery,”
Rebecca Rawlinson
Transformation Project Manager at Royal Society for the Blind

Solution

RSB found Skedulo through Lumary, an Australian care management software company based in Adelaide. Skedulo and Lumary often partner to support NDIS providers as they undergo significant change and improvement to their organizations.

Once RSB were live using Skedulo, the subject of accessibility was a main focus as several of their staff members were blind or vision impaired. At Skedulo, we believe in inclusive design and know that our products play an important role in breaking down barriers to ensure that people with disability have equal access to technology in the workplace and seized the opportunity to attend onsite to learn more about specific customer needs and modify the Skedulo capability.

 

Results

RSB has saved valuable time using Skedulo, reducing their time to schedule and doubling their weekly appointments per week, per mobile worker. They have been able to reduce staff count by 15% due to mobile workers utilizing their time more efficiently and increasing their weekly appointments booked.

“The fact that Skedulo interacts with our CRM and finance package is a game changer. We can trust the data is accurate, it’s good to know that the day’s information is going to be in the system,”
Rebecca Rawlinson
Transformation Project Manager at Royal Society for the Blind

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