---
url: "https://www.skedulo.com/resources/webinar-the-future-of-field-service-powering-the-next-chapter-of-deskless-work/"
type: "event"
title: "The Future of Field Service"
date: "2021-08-03"
endDate: "2021-08-03"
status: "ended"
description: "Paul Ciappara and Michael Gleason share findings from a research project surveying hundreds of mobile workers worldwide on what separates highly effective deskless organizations from struggling ones."
---

# The Future of Field Service

_August 3, 2021_

![The Future of Field Service video preview](https://assets.skedulo.com/uploads/events/2026/10/future-of-field-service-webinar-wide-1740.webp)

### Event details

- **Date & Time** — August 3, 2021

### Overview

[Watch the video](https://www.youtube-nocookie.com/embed/IpF4CvfETN8)

### Description:

Did you know deskless workers outnumber desk-based workers four-to-one? In fact, 62% of organizations anticipate growth in their deskless workforce over the next year, while only 4% expect that workforce to contract.

Over the past year, the world has depended on deskless workers more than ever. But what makes the difference between highly effective organizations with high service satisfaction and low attrition and struggling businesses?

In this session, Paul Ciappara, Director, Customer Insights & Product Strategy, and Michael Gleason, Director, Product Marketing, will share:

- Key insights from an ongoing research project surveying and interviewing hundreds of mobile workers across the globe
- The explanation as to why customer-centric and employee-centric strategies are not only mutually compatible but necessary for success
- A better understanding around how to empower deskless workers with autonomy through a system of complementary control

This event has ended

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