--- url: "https://www.skedulo.com/industries/healthcare-human-services/" type: "page" title: "Healthcare & Human Services Scheduling Software | Skedulo" description: "Schedule care visits and rostered shifts on one platform. Match staff on credentials, continuity and travel, and keep care records current on mobile." --- # Care visits and shifts, with continuity in mind. Plan services around recorded qualifications, availability and established care relationships. Coordinate home visits and rostered shifts, with travel and service requirements in the same plan. [Book a Demo](https://www.skedulo.com/book-a-demo/) Explore Care & Support Services ![Occupational therapist visiting an older client in her living room](https://assets.skedulo.com/uploads/hub-heroes/hub-healthcare-human-services-hero-photo-v1.webp) ## Trusted by healthcare and human services teams. - American Red Cross - Kaiser Permanente - CPL - Choice, Passion, Life - Sunnyfield - 3Bridges - total care by Access - BB Imaging - Bluecrest _Tempo in healthcare_ ## Work through staffing and visits with Tempo. Ask Tempo about staffing, review visit assignments and prepare schedule changes with coordinators. Available records, actions and approval steps depend on your setup. [Meet Tempo](https://www.skedulo.com/product/tempo/) _Illustration: Skedulo Tempo covering a clinic opening from its issue: Gloria Benitez's start of care home visit runs long, and the Birch St flu clinic she leads opens at 1:00 PM with 40 patients booked. The issue lands in red on a blank screen and becomes the task's header; Tempo reads her visit, the float pool and the clinic list, and the context panel opens on her afternoon and the uncovered clinic. Tempo weighs three nurses by arrival, picks Amira Ben Youssef from the float pool, offers her the opening by app message and, once she accepts, puts her on the clinic and tells Gloria to finish her visit_ _Coordination challenges_ ## An available worker isn't the only consideration. A replacement may need a particular qualification, time to travel and an established relationship with the person receiving support. Coordinators need those details alongside availability. ### Staffing gaps See open shifts and review available staff against recorded role and credential requirements. Send offers to eligible staff and track responses. _Illustration: Skedulo shift scheduling card tracking an open-shift offer: Sat 8 Mar, Ward B - Southbank, a 2pm - 10pm afternoon shift for a Registered Nurse, unassigned and Under offer. The rule line reads Targeted - 4 eligible, first to accept, to Ward B RNs and the on-call agency RN; three nurses answer - Carol Ng seen, Gloria Benitez declined. Expand offer turns it to Broadcast - 9 eligible, widened to agency RNs and Ward A RNs; Bridget Hanley accepts, Allocate puts her on the shift, the pill turns Allocated and a green line says 8 others were notified_ ### Visit changes & travel Review the remaining visits and travel when an appointment changes. Adjust the schedule and send updated arrival information to the people affected. _Illustration: A thread lifted out of the Skedulo mobile app: Gloria Benitez at 9:06 AM, running about 40 minutes behind on job #4821 - the parkway is banked up - asks to shift the 2pm, with 3 replies under it; then Mark Doherty at 9:44 AM: Done. Window is now 2:40 - 4:10, and a green Schedule updated_ ### Qualifications & continuity Use service requirements, recorded credentials, location, availability, and established care or support relationships when planning assignments. _Illustration: Skedulo best-match card for JOB-4821: Gloria Benitez ranked first with a 96 match on a pale green row, 10 minutes added and 1.9 miles from #4830, then Doug Lindqvist at 81, 26 minutes added and crossing territory, and Bridget Hanley at 64, 38 minutes added with her shift ending at 3:30 PM_ ### Mobile service records Staff can record service notes, time, status and follow-up needs using forms and checklists on Mobile. _Illustration: Skedulo mobile home visit form card: the question Fall since the last visit? is answered Yes in rose, and a dashed section opens under it with the approved escalation in amber - call the clinical lead before you leave - then Clinical lead called is ticked and Follow-up needed is chosen as Doctor review within 24 hours_ ### Connected systems Use configured integrations and workflows to share scheduling, time, and service updates with your clinical, case management, payroll, or reporting systems. _Illustration: Skedulo card for JOB-4803, completed Wed at 5:21 PM, and its work going out with nothing left to export: the job status to the Salesforce work order at 5:21 PM, the completed work to Finance for invoicing at 5:22 PM, and Gloria Benitez's approved hours, 7.25, to Workday on Thursday at 8:30 AM - 3 sent, each ticking green in turn._ _How care and support work is coordinated_ ## The care and support scheduling workflow. _[ 01 ]_ ### Referrals & service requests Bring a referral, appointment, collection booking, shift requirement, or case task into the scheduling process. _Illustration: Skedulo card for Epic, a custom integration: its E monogram in purple, Connected, 2 data flows. A care team assignment in Epic, Carol Ng for home health, syncs in real time and becomes visit VISIT-4879 in Skedulo, Thu 14 Aug at 10:00 AM. Then the booked visit goes back to Epic as the appointment, 1 synced in 0.7 seconds._ _[ 02 ]_ ### Visit & shift requirements Identify the service, location, timing, and staffing requirements for a visit, shift, clinic session, or other service task. _Illustration: Skedulo visit details panel for JOB-4821, Physio follow-up, mobility, Wed 13 Aug, 2:00 - 3:30 PM, with the clinician's photo and En route: Details open - type Routine care, the description Review exercises, assess stairs transfer, update the care plan, urgency Normal and the account Pioneer Health Systems - with Resources and Tasks folded below_ _[ 03 ]_ ### Staff allocation Plan assignments using recorded skills and credentials, availability, travel, service priorities, and established care or support relationships. _Illustration: Skedulo scheduling objectives card, marked Active: three objectives in rank order - service level, keep every promised window; travel time, the shortest drive between jobs; resource use, fill each clinician's day before adding one - and the rules a match must pass, licensed for the job type and within 25 miles of home base checked, overtime to close a gap left off_ _[ 04 ]_ ### Mobile assignments & records Staff can review schedules, visit details and messages, then record progress and follow-up needs through Mobile forms. _Illustration: Skedulo mobile Today card for a 2pm - 10pm shift at Ward B - Southbank, starting in 4 minutes: a blue notice that you are close enough to start your shift, a map of the clinic with the worker's dot beside the pin, and a green Start shift button_ _[ 05 ]_ ### Schedule communications Share schedule changes and service updates with the staff and contacts involved, following your communication and privacy rules. _Illustration: Skedulo Publish complete dialog: a green notice, Published 56 shifts, everyone on the roster has been notified, and under Notices the three things the publish settled, each with View - Sat 1, 2 unassigned morning shifts still open; Mon 3, double-booking resolved before publish; Fri 7, Gloria Benitez is on leave and cover is confirmed - then Ok_ _[ 06 ]_ ### Service data exchange Use configured integrations to send status updates, recorded time, and service information to the relevant clinical, case management, payroll, billing, and reporting systems. _Illustration: A Skedulo card of approved time for 1 - 7 Mar: at the top a lock tile, 97 records, 800 h, approved and locked Fri 7 Mar; a thin line runs down from it and branches into three systems under it, each with a tile, a name, what it takes and its sync status - Payroll, 800 h and $64,020; HRIS, hours and leave; Finance, labour cost for Ward B - each with a green Synced pill, the branches traced in blue, and on the card's floor a green line: Shared with 3 systems, 5:04 pm_ _Explore services_ ## Healthcare and human services, by service line. ### Home & Community Care Schedule home visits around staff availability, travel, and established care relationships. Give mobile teams visit details and forms to record their work. [Explore](https://www.skedulo.com/industries/healthcare-human-services/home-community-care/) ### Residential Aged Care Build staff rosters, manage open shifts, and schedule resident services and required operational tasks. [Explore](https://www.skedulo.com/industries/healthcare-human-services/residential-aged-care/) ### Disability & Supported Living Coordinate recurring support, staff rosters, and community visits around individual schedules and established support relationships. [Explore](https://www.skedulo.com/industries/healthcare-human-services/disability-supported-living/) ### NDIS Roster SIL shifts, in-home supports and community access around participant routines, with participant details and records on mobile. [Explore](https://www.skedulo.com/industries/ndis/) ### Mental Health & Addiction Services Coordinate appointments, outreach visits, program staffing, and follow-up tasks across mental health and addiction services. [Explore](https://www.skedulo.com/industries/healthcare-human-services/mental-health-addiction-services/) ### Behavioral Health Schedule recurring sessions, intake appointments, and group programs, including applied behavior analysis (ABA) services. Coordinate staff assignments and follow-up tasks. [Explore](https://www.skedulo.com/industries/healthcare-human-services/behavioral-health/) ### Child, Youth & Family Services Schedule caseworker visits, family support appointments, and program staffing. Assign follow-up tasks and track their progress. [Explore](https://www.skedulo.com/industries/healthcare-human-services/child-youth-family-services/) ### Community Nursing & Allied Health Schedule nursing and allied health visits around clinician availability, skills, travel, and established care relationships. Coordinate follow-up visits across caseloads. [Explore](https://www.skedulo.com/industries/healthcare-human-services/community-nursing-allied-health/) ### Blood, Plasma & Laboratory Collection Coordinate donor appointments, collection sessions, and mobile collection teams. Schedule staff and visits around collection capacity. [Explore](https://www.skedulo.com/industries/healthcare-human-services/blood-plasma-laboratory-collection/) ### Hospitals & Health Systems Coordinate rostered shifts, staff redeployment, and internal service tasks across hospital teams and sites. [Explore](https://www.skedulo.com/industries/healthcare-human-services/hospitals-health-systems/) ### Medical Device & Pharmaceutical Schedule field specialists for healthcare provider visits and clinical education sessions. Give teams visit details and forms to document their work. [Explore](https://www.skedulo.com/industries/healthcare-human-services/medical-device-pharmaceutical/) _Pulse Platform_ ## Build care operations on our Pulse Platform. Your services may share staff but need different processes. Build those processes on our Pulse Platform, using the work and people records already there. ### System of record Add fields or related objects for service programs, locations, referral details, and more, alongside existing work and people records. [Explore Pulse Platform](https://www.skedulo.com/platform/) _Illustration: A light line drawing of Skedulo records as white isometric card stacks floating over a faint grid: Jobs at the centre, joined by short lines to Workers, Locations, Customers, Shifts, Skills and Availability. A new field draws onto the Jobs record in blue, and two custom objects marked with a plus, Assets and Sites, drop into place and connect._ ### Workflows and automation Build workflows for service-request review, assignment and notifications, using the records and rules your coordinators work with. [Explore Workflow](https://www.skedulo.com/platform/workflow/) _Illustration: A light line drawing of a workflow on a dotted canvas headed Route urgent jobs, Running. White cards for each step: Trigger, Job created; a decision, Urgent?; Action, Auto-assign; Message, Notify crew. A blue line draws along the path as a dot runs it and each card lights. The No branch to an Approval card, Review, stays grey._ ### Integrations and APIs Connect your care and support operations to clinical, case management, HR, payroll, and other enterprise systems. Use integrations and APIs to bring workforce and service data into Skedulo and share schedules, approved time, and operational updates. [Explore Integrations](https://www.skedulo.com/platform/integrations/) _Illustration: A light line drawing of a white API hub at the centre of two faint dashed orbits, wired by rounded lines to four white logo chips: Workday, Salesforce, ServiceNow and ADP. The wires light in blue and small blue packets travel along them in both directions._ ### Experiences built around your business Build role-specific views of the operational records, with access appropriate to each team. [Explore Extend & Customize](https://www.skedulo.com/platform/extend-customize/) _Illustration: A light isometric line drawing of a phone lying flat on a faint grid, its screen laid out in white cards with one slot empty. A lattice tower crane beside it carries a card along its jib, lowers it into the empty slot, where it settles in blue, and lifts clear._ ### The Frontline Continuum Represent visits, shifts, staff, and their service relationships in a shared model for applications and workflows. [Explore AI](https://www.skedulo.com/platform/ai/) _Illustration: A light line drawing of a circular loop around a central core, with five white stations, each with a small icon: Plan, Schedule, Execute, Capture and Analyze. Arrows mark the direction. A blue pulse runs once round the loop, drawing it in blue and lighting each station as it passes._ _Support for your coordinators and teams_ ## Staffing gaps and affected visits, in one view. Coordinators can review available staff, visit progress and service requirements before revising the schedule and informing the people affected. - **Changes & replacements** — Review available staff and affected visits when someone is absent, an appointment is canceled, or a new visit is needed. - **Qualified capacity** — Consider available hours, travel, recorded credentials, and overtime when assigning visits and shifts. - **Current service records** — Forms, notes, time and status recorded during a visit or shift are available for review and follow-up. - **Service communications** — Keep staff, patients, clients, donors, and managers updated from schedule context. _Illustration: Skedulo change request queue for Ward B, 1 - 7 Mar: three requests in four columns - who, change, policy, action. Doug Lindqvist, Reassign by Jen Alvarez, Mon 3 6am - 2pm to 2pm - 10pm, Warn +$46 OT - 38h, Request approval; Gloria Benitez, Swap with Carol Ng, Tue 4 morning for the afternoon, Pass, Approved; Carol Ng, Cover, unavailable, Wed 5 6am - 2pm to the eligible pool, Pass, Approved. The foot is a green line: 2 approved, Gloria and Carol notified_ ## More of the day goes back to care. - **Before** - Staffing gaps handled with scattered calls and spreadsheets. - Visit and shift records kept separately. - **With Skedulo** - One shared plan for visits and shifts. - Faster, qualified coverage decisions. - **Outcome** - Coordinator time reduction. - Fewer patient and client no-shows. > We also text the families a reminder before the appointment, and again when the clinician is on the way. > > — Darcie Peacock, CEO of Solace Pediatric Home Healthcare - **84%** — reduction in patient no-shows within one quarter [Read Story](https://www.skedulo.com/customers/solace-pediatric-home-healthcare/) _Related products, industries, and use cases_ ## Explore Skedulo by product, industry, and use case. ### Products - [Skedulo Intelligence](https://www.skedulo.com/product/skedulo-intelligence/) - [Field Scheduling](https://www.skedulo.com/product/field-scheduling/) - [Shift Scheduling](https://www.skedulo.com/product/shift-scheduling/) - [Frontline Mobile App](https://www.skedulo.com/product/mobile/) - [Forms & Checklists](https://www.skedulo.com/product/forms-checklists/) - [Messaging](https://www.skedulo.com/product/messaging/) - [Analytics](https://www.skedulo.com/product/analytics/) - [Tempo](https://www.skedulo.com/product/tempo/) ### Industries - [Energy & Solar](https://www.skedulo.com/industries/energy-solar/) - [Home Services](https://www.skedulo.com/industries/home-services/) - [Telecommunications](https://www.skedulo.com/industries/telecommunications/) - [Security & Facilities](https://www.skedulo.com/industries/security-facilities/) - [Manufacturing & Light Industry](https://www.skedulo.com/industries/manufacturing-light-industry/) - [Public Sector](https://www.skedulo.com/industries/public-sector/) - [Retail](https://www.skedulo.com/industries/retail/) - [Hospitality](https://www.skedulo.com/industries/hospitality/) ### Use Cases - [Field Service](https://www.skedulo.com/use-cases/field-service/) - [Installation](https://www.skedulo.com/use-cases/installation/) - [Home Appointments](https://www.skedulo.com/use-cases/home-appointments/) - [Shifts & Rosters](https://www.skedulo.com/use-cases/shifts-rosters/) - [Time & Attendance](https://www.skedulo.com/use-cases/time-attendance/) - [Asset Management](https://www.skedulo.com/use-cases/asset-management/) - [Communication & Messaging](https://www.skedulo.com/use-cases/communication-messaging/) - [Inspections & Forms](https://www.skedulo.com/use-cases/inspections-forms/) - [Task Management](https://www.skedulo.com/use-cases/task-management/) ## Frequently Asked Questions ### How does Skedulo support healthcare workforce scheduling? Plan home visits, clinic sessions, outreach, and rostered shifts using recorded requirements, availability, and travel. Staff receive the relevant details and forms on mobile, and coordinators can work through assignment changes with Tempo. ### Can Skedulo schedule both home visits and rostered shifts? Yes. Skedulo supports visit scheduling and shift rostering on one platform, so organizations can plan mobile teams and staff at residential, clinic or other service locations together. That matters for providers who run home care alongside residential or program rosters and draw on the same staff for both. ### How do credentials, continuity and travel affect who gets assigned? Assignments can account for recorded qualifications, established care or support relationships, availability, and travel. Your organization maintains the records and sets suitability requirements; scheduling does not establish clinical authorization. ### Does Skedulo replace our EHR or case management system? No. Skedulo is the scheduling and frontline operations layer, and it connects to EHR or EMR, case management, HR, payroll, billing and reporting systems through integrations and APIs. Clinical and client records stay in your system of record, while schedules, mobile work records and recorded time move through Skedulo, with the data exchanged set by the integration configured for your implementation. ### Is Skedulo HIPAA compliant? Skedulo operates as a business associate under HIPAA and runs a formal privacy and security program with technical, physical and administrative safeguards. Its current SOC 2 Type II report and HIPAA/HITECH validated assessment report are available to customers and prospective customers under NDA. How your organization configures and uses the platform also shapes compliance. ### How is Skedulo different from a general employee scheduling app? Skedulo plans visits with travel as well as shifts at a service location. It can account for recorded credentials and established care relationships, then connect the assignment to mobile forms and follow-up. ## See how Skedulo fits your care and support services. Talk with us about your care and support operations. [Book a Demo](https://www.skedulo.com/book-a-demo/) Explore Care & Support Services