--- url: "https://www.skedulo.com/industries/healthcare-human-services/disability-supported-living/" type: "page" title: "Disability Services Scheduling Software | Skedulo" description: "Roster NDIS and disability supports around participant routines. Match support workers on skills, preferences and continuity, and record supports on mobile." --- # Plan support around participants and their routines. Coordinate recurring shifts, community visits, and appointments. Match support workers by skills, participant preferences, continuity, and availability. Keep schedules and mobile records up to date as plans change. [Book a Demo](https://www.skedulo.com/book-a-demo/) ![Support worker baking alongside young man with Down syndrome in supported living kitchen](https://assets.skedulo.com/uploads/hub-heroes/disability-supported-living-hero-photo-v1.webp) ## Trusted by teams coordinating participant support. - Mercy Connect - The Housing Connection - Maple Community Services - South West Community Care - Easterseals - Vision Australia _Who it's for_ ## Shared staff across supported living and community visits. Recurring shifts, appointments and community access draw on the same support workers. Coordinators review skills, participant preferences and established relationships alongside availability and travel. When a shift needs cover, Tempo, Skedulo's AI agent for schedulers and dispatchers, can prepare replacement options from participant requirements. _Runs the operation_ ### Service manager Plan recurring shifts and community visits in one schedule, across shared or separate staff pools. [Explore operations leadership](https://www.skedulo.com/solutions/operations/) ![Staff member placing a blank card on a wall planning board](https://assets.skedulo.com/uploads/photo-library/healthcare-human-services/social-support-case-management/scm-10-a.webp) _Plans the work_ ### Rostering coordinator Compare eligible support workers on continuity, travel and overtime before approving a change. [Explore care coordination](https://www.skedulo.com/solutions/care-coordinators/) ![Staff member using a tablet in a residential lounge](https://assets.skedulo.com/uploads/photo-library/healthcare-human-services/disability-supported-living/dsl-03-a.webp) _Does the work_ ### Support worker Receive schedules, participant details, tasks and forms in Skedulo Mobile, then record notes, time and outcomes. [Explore frontline work](https://www.skedulo.com/solutions/frontline-workers/) ![Staff member playing a board game with two adults in a lounge](https://assets.skedulo.com/uploads/photo-library/healthcare-human-services/disability-supported-living/dsl-08-a.webp) _How it runs_ ## Support plans, shifts and service records. _[ 01 ]_ ### Rostered supports Turn recurring supports, appointments, and community access into rostered work, with participant needs, required skills, and routines attached. _Illustration: Skedulo roster builder on a hatched ground, 1 - 7 March: three shift templates - Morning 6am - 2pm, Afternoon 2pm - 10pm, Night 10pm - 6am - build a seven-day roster for Carol Ng and Kevin Maszaros, a Support Worker, with one open shift on Sunday afternoon. Allocate picks Bridget Hanley, available, qualified and within the award, and the shift turns solid with her initials; beside it the offer path - targeted to 4 eligible, first to accept._ _[ 02 ]_ ### Matching and continuity Match support workers using skills, participant preferences, relationship history, location, continuity, and availability, from shared or separate staff pools. _Illustration: Skedulo worker matching panel on a hatched ground: an open Tuesday 4 March 2pm - 10pm shift, and four candidates checked for availability, skills, qualifications and the agreement - one has the wrong role, one would break the 10-hour rest, one is already working that morning - and Carol Ng, 24 of 40 hours, who fits the shift and the week, is allocated and notified._ _[ 03 ]_ ### Support details on Mobile Support workers receive schedules, participant details, tasks, forms, and notes on mobile. _Illustration: Skedulo mobile app on an iPhone on a hatched ground, cut off at its lower third: Kevin's Summary with today's 2pm - 10pm shift starting in 8 minutes and his upcoming shifts. A banner drops in - Thursday's shift now starts at 2:30pm and is marked updated - and a new open Sunday shift is offered to him, first to accept._ _[ 04 ]_ ### Replacement options Coordinators compare eligible support workers with continuity, travel, participant impact, and overtime visible before approving a change. _Illustration: Skedulo cover request on a hatched ground: Carol Ng cannot work her Wednesday 6am - 2pm morning shift, unavailable for family reasons. Under it two staff who could cover - Gloria Benitez, available with 16 hours' rest, and Doug Lindqvist, who would hit the 38-hour maximum. The award check passes, the cover is approved and confirmed, and the roster slice beside it shows Gloria on Wednesday's morning shift in Carol's place._ _[ 05 ]_ ### Notes, time and follow-up Support workers record notes, service outcomes, time, and follow-up needs during the support provided. _Illustration: Skedulo mobile attendance roll on a hatched ground: Margaret Boyd, born 1943, of 12 Dock St, South Brisbane, attended; Ray Tanaka, of 48 Merivale St, attended, with 2 alerts; Glenys Hart, of 7 Tribune St, cancelled, with 1 alert._ _[ 06 ]_ ### Connected service records Integrations share attendance, completed supports, exceptions, and progress notes with case management, payroll, billing, and reporting systems. _Illustration: Skedulo timesheet console on a hatched ground, 1 - 7 March, approver Jen Alvarez: 800 hours worked against 792 scheduled, exceptions cleared and every timesheet approved. Five staff list scheduled and worked hours side by side, an overtime exception approved and a missed punch matched to its shift, and the period goes to payroll: 800 hours, $64,020._ _Tempo_ ## Review support arrangements with Tempo. Explore replacement options and prepare assignment changes with Tempo, using the participant records, actions and approvals enabled for your team. [Meet Tempo](https://www.skedulo.com/product/tempo/) _Illustration: Skedulo Tempo covering an evening medication pass from its issue: support worker Andres Pinto's medication administration certification has lapsed, and he is the only worker on tonight's shift at Elm Court, a supported living home, with the 8:00 PM medications. The issue lands in red on a blank screen and becomes the task's header; Tempo reads the credential check, the certified workers and the residents' preferences, and the context panel opens on Andres and tonight's shift. Tempo picks Kevin Maszaros, certified and known to the residents, rosters him and books Andres's renewal class_ _The Toolkit_ ## Participant detail in everyday scheduling. ### Shifts and community visits Plan recurring shifts and community visits in the same schedule. _Illustration: The same Skedulo roster panel after publish: 1 - 28 Mar 2026, Southbank Clinic, Ward B, marked Published with a green pill; the week strip solid, Sat 1 filled, Mon 3 cleared, Fri 7 covered; under it the notices sent on the same three days, each with a green tick - two morning shifts filled, double-booking resolved, cover for Gloria confirmed - then 19 people notified, and a Change log button where Publish stood_ ### Support worker matching Match support workers using skills, participant preferences, continuity, location, and availability. _Illustration: Skedulo best-match card for JOB-4821: Gloria Benitez ranked first with a 96 match, ten minutes of extra travel and 1.9 miles from her last booking; Doug Lindqvist at 81, 26 minutes, crossing territory; and Bridget Hanley at 64, 38 minutes, her shift ending at 3:30 PM._ ### Assignment support from Tempo Prepare replacement options using recorded participant requirements and staff availability. _Illustration: A stack of Skedulo context cards on a soft blue card. The top card is Gloria Benitez, on Interstate 25 at Alameda Avenue: a street map with a red crash marker at the interchange and her photo pinned just south of it on the highway. Under the map: 2 impacted jobs, JOB-4821 and JOB-4803, and nearing overtime, 7h 34m of 8h._ ### Support records on Mobile Support workers can view participant details, complete forms and update tasks and service status in Mobile. _Illustration: Skedulo mobile home visit form card: the question Fall since the last visit? is answered Yes in rose, and a dashed section opens under it with the approved escalation in amber - call the clinical lead before you leave - then Clinical lead called is ticked and Follow-up needed is chosen as Doctor review within 24 hours_ ### Records and reporting Integrations can share completed support records with case management, payroll, billing and reporting systems. _Illustration: Skedulo Integrations card: 121 integrations, a search, and rows of the applications' own logos by category - CRM with Salesforce, marked connected by a green dot, HubSpot and Dynamics 365; HR and payroll with Workday, connected, BambooHR and ADP; then Accounting and ERP with NetSuite, QuickBooks and Xero. Calendar is typed and the rows give way to three results - Google Calendar, Connected, Microsoft Outlook and Calendly - then the word is cleared and the library returns._ ## IDSS simplified rostering as its support services grew. - **Before** - An aged-care-focused platform that was impossible to scale. - A second system that failed at every turn during a pivotal growth point. - **With Skedulo** - Reliable, proven scheduling that grew with IDSS as it scaled. - Swimlanes show pending shifts, available staff, and shift progress in one view. - **Outcome** - Support workers access participant details, NDIS plan goals, and incident reporting on mobile. - In the 2022 case study, IDSS had 260 staff serving more than 465 clients across a 700 km radius. > If Skedulo disappeared I would be leaving the country. Without it, we would not have been able to perform the support we have in the last couple of years. > > — Kahli Olesan, Executive Director, IDSS - **260** — staff now serving more than 465 clients across a 700km radius [Read Story](https://www.skedulo.com/customers/idss/) ## Frequently Asked Questions ### Can Skedulo match support workers by skill, preference and relationship? Yes. Use recorded skills, preferences, established relationships, location, and availability when allocating work. Coordinators confirm suitability and current screening status; a stored expiry date does not verify clearance. ### Can providers roster supported living shifts and community access visits together? Yes. Supported living shifts, in-home supports, and community access visits can share a schedule. Review timing, travel, and participant requirements when they draw on the same staff. ### What happens when a participant's regular support worker is unavailable? Coordinators review established relationships, skills, availability, and travel before reallocating support. Tempo can help prepare options using your configured records and actions. _Keep Exploring_ ## More for your support services. ### Products - [Skedulo Intelligence](https://www.skedulo.com/product/skedulo-intelligence/) - [Shift Scheduling](https://www.skedulo.com/product/shift-scheduling/) - [Field Scheduling](https://www.skedulo.com/product/field-scheduling/) - [Frontline Mobile App](https://www.skedulo.com/product/mobile/) - [Forms & Checklists](https://www.skedulo.com/product/forms-checklists/) - [Tempo](https://www.skedulo.com/product/tempo/) ### Healthcare Services - [Healthcare & Human Services](https://www.skedulo.com/industries/healthcare-human-services/) - [Residential Aged Care](https://www.skedulo.com/industries/healthcare-human-services/residential-aged-care/) - [Home & Community Care](https://www.skedulo.com/industries/healthcare-human-services/home-community-care/) - [NDIS](https://www.skedulo.com/industries/ndis/) ### Use Cases - [Shifts & Rosters](https://www.skedulo.com/use-cases/shifts-rosters/) - [Communication & Messaging](https://www.skedulo.com/use-cases/communication-messaging/) - [Inspections & Forms](https://www.skedulo.com/use-cases/inspections-forms/) - [Task Management](https://www.skedulo.com/use-cases/task-management/) ## See how Skedulo fits your support services. Talk with us about participant routines, recurring shifts, community visits, and the records your support teams need. [Book a Demo](https://www.skedulo.com/book-a-demo/)