--- url: "https://www.skedulo.com/industries/healthcare-human-services/mental-health-addiction-services/" type: "page" title: "Mental Health & Addiction Scheduling Software | Skedulo" description: "Coordinate mental health and addiction appointments, outreach and group programs. Match clinicians and peer workers, and turn missed contacts into follow-up." --- # Clinic appointments and community outreach on one schedule. Plan appointments, group programs and outreach with staff availability and continuity in view. Mobile records and service-defined workflows link each visit to its follow-up. [Book a Demo](https://www.skedulo.com/book-a-demo/) ![Support worker walking with client through park mid-conversation](https://assets.skedulo.com/uploads/hub-heroes/mental-health-addiction-services-hero-photo-v1.webp) ## Trusted by mental health teams coordinating appointments and outreach. - Skylight Mental Health - Anglicare Tasmania - 3Bridges - The Housing Connection - Concentric - Everyday Independence _Who it's for_ ## New referrals compete with existing appointments. Fitting in a new referral can delay another client's follow-up or change their clinician. The service sets the priority, and program managers, coordinators and outreach teams work from it. Tempo, Skedulo's AI agent for schedulers and dispatchers, can prepare assignment changes for coordinators to approve. _Runs the operation_ ### Program manager Plan role-based coverage for programs, clinics, outreach and crisis-response teams. [Explore operations leadership](https://www.skedulo.com/solutions/operations/) ![Two colleagues looking over a printed chart at a table in a clinic office](https://assets.skedulo.com/uploads/photo-library/stock/persona-hhs-mha-runs-20261009a.webp) _Plans the work_ ### Intake coordinator Assess a new referral against role requirements, continuity and available time. [Explore care coordination](https://www.skedulo.com/solutions/care-coordinators/) ![Office worker on a desk phone using a laptop, a notepad beside](https://assets.skedulo.com/uploads/photo-library/stock/persona-hhs-mha-plans-20261009a.webp) _Does the work_ ### Outreach worker View relevant safety notes and visit details on Mobile before an outreach visit. [Explore frontline work](https://www.skedulo.com/solutions/frontline-workers/) ![Staff member talking with a woman at a table in a school hall](https://assets.skedulo.com/uploads/photo-library/healthcare-human-services/community-health-public-health/cph-08-a.webp) _How it runs_ ## From referral to appointment and follow-up. _[ 01 ]_ ### Referral and appointment requirements Record the service type, priority, program, and location for each referral, appointment, or outreach request. _Illustration: Skedulo appointment details on a hatched ground for JOB-4821, a follow-up on Wednesday 13 August, 2:00 - 3:30 PM, en route: type routine care, the description - review exercises, assess the stairs transfer, update the care plan - normal urgency and the account, with resources and tasks below._ _[ 02 ]_ ### Staff allocation Match clinicians, peer workers, and outreach teams using role, availability, continuity, travel, and program staffing requirements. _Illustration: Skedulo assignment card on a hatched ground for appointment #4809: three of four clinicians assigned - Aaron Feldman as care team leader and Andre Bassett, both dispatched, and Brooke Feeney, confirmed._ _[ 03 ]_ ### Recurring sessions and groups Schedule counselling series and group programs around clinician continuity, client routines, and availability, with session notes linked to the appointment. _Illustration: Skedulo dialog on a hatched ground applying a saved roster template, Southbank 2 weeks, from 1 March to 28 March 2026: the summary shows 56 shifts for 19 staff and 800 hours, ready to apply._ _[ 04 ]_ ### Visit records on Mobile Teams can view relevant visit information and complete forms in Mobile. Your service defines which recorded outcomes create follow-up tasks. _Illustration: Skedulo mobile contact card on a hatched ground for Lorraine Webb, a carer, tagged primary contact and emergency contact, with Call and Message buttons and her contact details - carer, support decision maker, primary contact, emergency contact._ _[ 05 ]_ ### Missed contacts and open tasks Schedule and task views show missed contacts, overdue follow-up, open referrals and missing records. _Illustration: Skedulo Tempo's shared Issues inbox on a soft blue card, 37 active, three issues with who has each and its time to act: Gloria Benitez running late to JOB-4821, with You, 36m; Doug Lindqvist called out, JOB-4841 uncovered, with Tempo, 1h 4m; Hoa Pham double-booked around JOB-4858, with Jen Alvarez, 2h 40m._ _[ 06 ]_ ### Program activity and reporting Completed activity and follow-up status support program reporting. Integrations can share those records with other systems. _Illustration: Skedulo card for Epic, a custom integration: its E monogram in purple, Connected, 2 data flows. A care team assignment in Epic, Carol Ng for home health, syncs in real time and becomes visit VISIT-4879 in Skedulo, Thu 14 Aug at 10:00 AM. Then the booked visit goes back to Epic as the appointment, 1 synced in 0.7 seconds._ _Tempo_ ## Review appointments and outreach with Tempo. Explore assignment options, prepare schedule updates and arrange follow-up with Tempo, using the records, actions and approvals enabled for your team. [Meet Tempo](https://www.skedulo.com/product/tempo/) _Illustration: Skedulo Tempo booking an urgent referral from its issue: a crisis stabilization unit discharges Grace Liu tomorrow, and the clinical team wants her seen within 72 hours by a Licensed Addiction Counselor. The issue lands in amber on a blank screen and becomes the task's header; Tempo reads the referral, counselor openings and her past care, and the context panel opens on her care history and the referral. Tempo weighs three counselors, picks Deborah Vance, who saw Grace in the spring, books Thursday at 11:00 AM, 25 hours after discharge, texts Grace and asks a peer specialist to call her_ _The Toolkit_ ## Appointments and outreach with follow-up in view. ### Program schedule view See appointments, outreach, staffing coverage, and service programs together. _Illustration: Skedulo mobile group roll: Margaret Boyd, of 12 Dock St, South Brisbane, attended; Ray Tanaka, of 48 Merivale St, attended, with 2 alerts; and Glenys Hart, of 7 Tribune St, cancelled, with 1 alert._ ### Follow-up with Tempo Prepare assignment changes and follow-up requests with Tempo alongside coordinators. _Illustration: Skedulo Tempo's chat: the coordinator asks who can cover Doug's afternoon without breaking Dana's window; Tempo gathers the absence, Dana's 2:00 - 5:00 PM window and three people nearby, and answers that Gloria Benitez can - free from 3:30 PM, six minutes away, arriving 3:45 - 4:15 PM, inside the window._ ### Mobile outreach Outreach teams can view relevant safety notes and visit details, complete forms and record progress in Mobile. _Illustration: Skedulo mobile home visit form card: the question Fall since the last visit? is answered Yes in rose, and a dashed section opens under it with the approved escalation in amber - call the clinical lead before you leave - then Clinical lead called is ticked and Follow-up needed is chosen as Doctor review within 24 hours_ ### Coverage planning Plan role-based coverage for programs, clinics, outreach, and crisis-response teams. _Illustration: Analytics tile: 98% of Ward B's required shifts covered this week, up 2 points, with Tuesday drawn hour by hour from 6am to 6am, marked at the 2pm and 10pm shift changes - the staff needed as a smooth dashed curve over the staff rostered as blue shift steps, the shortfall shaded amber. The afternoon runs one short until its open shift fills and the step rises over the amber, leaving a sliver short after the 10pm handover_ ### Program reporting Use completed service activity in program reports and follow-up workflows, with integrations for records held in other systems. _Illustration: Analytics tile: 95% of today's 146 appointments on time, up 2 points, as one bar in three tones with the counts under it - 138 on time in green, 6 at risk in amber, 2 missed in rose - and an at-risk appointment arriving on time_ _Follow-up_ ## Follow-up assigned through your service process. Appointment status and Mobile records can trigger assigned tasks through workflows you define. Each task stays linked to the appointment for review by the responsible team. _Illustration: Skedulo mobile on an iPhone open on a client's details: Margaret Boyd, born 14 June 1943, of 12 Dock St, South Brisbane, with an alert for a falls history. Her records - 12 case notes, 3 assessments and a care plan - and the latest case note, a clinical note from Sunday 2 March linked to the Sunday morning group: attended, mobility steady with the frame, mood bright, daughter to be called about the March review._ ## Frequently Asked Questions ### Can Skedulo coordinate appointments, group programs and community outreach? Yes. Skedulo coordinates clinic appointments, counselling series, group programs, outreach visits and staffing coverage on one schedule, with program and role views. That includes check-ins and groups within substance use programs. ### How are clinicians and peer workers matched to clients? Review role, qualifications, established relationships, location, availability, and the service priority set by the clinical team. Coordinators confirm suitability when allocating or replacing staff. ### How does Skedulo handle missed appointments and follow-up? Set up tasks or messages from recorded appointment outcomes according to your service process. Tempo can help prepare follow-up, but attendance patterns do not by themselves establish clinical risk or the required response. ### Can outreach and crisis teams see safety information before a visit? Teams can receive relevant recorded safety information and forms on mobile, subject to access settings. Keep that information current and follow your service's safety and escalation procedures; the app is not an emergency-response system. ### Does Skedulo replace a mental health EHR or client record system? No. Your EHR or client record system holds the clinical record and documentation, and that stays where it is. Skedulo schedules and coordinates the appointments, community outreach and follow-up around that record, and shares completed service activity with it through APIs and integrations. _Keep Exploring_ ## More for your mental health and addiction services. ### Products - [Skedulo Intelligence](https://www.skedulo.com/product/skedulo-intelligence/) - [Field Scheduling](https://www.skedulo.com/product/field-scheduling/) - [Shift Scheduling](https://www.skedulo.com/product/shift-scheduling/) - [Frontline Mobile App](https://www.skedulo.com/product/mobile/) - [Messaging](https://www.skedulo.com/product/messaging/) - [Tempo](https://www.skedulo.com/product/tempo/) ### Healthcare Services - [Healthcare & Human Services](https://www.skedulo.com/industries/healthcare-human-services/) - [Disability & Supported Living](https://www.skedulo.com/industries/healthcare-human-services/disability-supported-living/) - [Home & Community Care](https://www.skedulo.com/industries/healthcare-human-services/home-community-care/) ### Use Cases - [Task Management](https://www.skedulo.com/use-cases/task-management/) - [Communication & Messaging](https://www.skedulo.com/use-cases/communication-messaging/) - [Shifts & Rosters](https://www.skedulo.com/use-cases/shifts-rosters/) - [Inspections & Forms](https://www.skedulo.com/use-cases/inspections-forms/) ## See how Skedulo fits your mental health and addiction services. Talk with us about your appointments, outreach teams, program coverage, and follow-up workflows. [Book a Demo](https://www.skedulo.com/book-a-demo/)