--- url: "https://www.skedulo.com/industries/home-services/" type: "page" title: "Home Services Scheduling Software for Contractors | Skedulo" description: "Schedule home service technicians and crews by skill, travel and appointment window, fit urgent jobs into full days, and keep customers updated." --- # Keep home service appointments on track. Schedule repairs, recurring visits and installations around technician skills, travel and customer availability. Keep crews and customers updated when plans change. [Book a Demo](https://www.skedulo.com/book-a-demo/) ![Technician walking from van to front door with tool case](https://assets.skedulo.com/uploads/hub-heroes/hub-home-services-hero-photo-v1.webp) ## Trusted by teams delivering service every day. - American Red Cross - Mainmark - DHL - AWP Safety - Vision Australia - Vivint _Tempo_ ## Tempo, alongside your dispatch team. Ask Tempo about waiting jobs, review options for a schedule change or work through a return visit with your dispatch team. Available records, actions and approvals depend on your setup. [Meet Tempo](https://www.skedulo.com/product/tempo/) _Illustration: Skedulo Tempo working a no-heat emergency from its issue: on a winter evening Denise Albright's gas furnace at 1452 S Ogden St clicks but won't light, with 58° in the house, 14° outside and a baby at home. The issue lands in red on a blank screen and becomes the task's header; Tempo reads the call, tonight's on-call technicians and her furnace record, and the context panel opens on the house's map and the furnace. Tempo picks Doug Lindqvist, second on call and licensed for gas; once the dispatcher starts the plan it sends him, texts Denise his 7:05 PM arrival and checks his van has an igniter_ _Why this is hard_ ## An emergency call changes more than one appointment. Reassigning a technician also changes travel, customer arrival times and the work still booked for that day. Dispatch needs to see those consequences before committing to a new plan. ### Urgent repairs An emergency repair needs a qualified technician, but the available crew may already have customers expecting them elsewhere. _Illustration: Skedulo job card for JOB-4809, a rooftop package unit install on Wed 13 Aug, 9:00 AM - 1:30 PM, pending dispatch, with its three technicians along the foot - and a rose exception across it: Scheduling overlap, Andre is on job #4807 until 11:30 AM, so the full day leaves no room to start it as booked._ ### Travel between jobs Two technicians can have the same number of appointments and very different workloads once travel is included. _Illustration: Skedulo Analytics tile: 80% of the working day spent on the job across three regions, down 2 points, with one bar per region split into on-job, travel and idle time. North reads 78% on the job and 18% traveling, its travel segment warming to a strong amber; Central reads 79% and 13%, South 83% and 12%. Key: on job, travel, idle._ ### Multi-visit installations Each stage depends on the previous work, material deliveries and the availability of the crew and customer. _Illustration: Skedulo mobile service completion form card: Follow-up needed switches on, a dashed section opens with Reason, chosen as Part on order, and Return window, Fri 15 Aug, 8:00 - 10:00 AM - then the homeowner signature line fills with Helen Pryor's signature, signed at 3:24 PM._ ### Customer updates A revised schedule also needs a revised arrival time for the customer. Dispatch needs to manage both when appointments move. _Illustration: Analytics tile: 95% of today's 146 appointments on time, up 2 points, as one bar in three tones with the counts under it - 138 on time in green, 6 at risk in amber, 2 missed in rose - and an at-risk appointment arriving on time_ ### Billing and service records Job records need enough detail for invoices and warranty claims, including time worked, parts used and completed repairs. _Illustration: Skedulo mobile time and expenses card for Gloria Benitez, Wed 13 Aug, in draft: work time 7.25 hours over 5 jobs, a mileage allowance of 24.6 miles at $0.70 a mile, $17.22; a $12.00 parking expense is added and its receipt attached, the expenses and allowances total goes to $29.22, and Submit for approval sends it at 5:42 PM, the record marked Submitted_ _How it runs_ ## Home service operations, from booking to billing. _[ 01 ]_ ### Bookings and service requests Capture the service required, urgency, property address and customer's appointment window. _Illustration: Skedulo job details panel for JOB-4821, a water changeover service on Wed 13 Aug, 2:00 - 3:30 PM, its technician en route: under Details the type, Maintenance; the description, water changeover and coil clean, unit 2; the urgency, Normal; and the account it is for, with Resources and Tasks folded below._ _[ 02 ]_ ### Job readiness Confirm skills and licenses, parts availability, site access and any preparation required from the customer. _Illustration: Skedulo job details panel for JOB-4821, a water changeover service on Wed 13 Aug, 2:00 - 3:30 PM, open on its crew requirement: 3 allocated against the crew the job needs - Aaron Feldman, team leader, confirmed, and Gloria Benitez, dispatched, each with safety training complete; Andre Bassett, confirmed, flagged in rose: safety training not completed - checked before the visit goes ahead, the panel running on below._ _[ 03 ]_ ### Scheduling and dispatch Assign technicians or crews around availability, travel time and the appointments already booked. _Illustration: Skedulo best-match card for JOB-4821, a water changeover service on Wed 13 Aug at 2:00 PM, standing on a map of Denver over Gloria Benitez's day: her real drive in blue, the open job pinned, and the insertion into her route dashed in at +10 min and 3.3 mi. Gloria ranks first at 96 - HVAC service, EWP licence, free 1:30 - 4:30 PM, 1.9 mi from her last job - ahead of Doug Lindqvist at 81 and Bridget Hanley at 64, with Assign Gloria ready._ _[ 04 ]_ ### Work in the field Technicians can open customer and site details, follow instructions and complete forms and checklists in Skedulo Mobile. _Illustration: Skedulo mobile app on an iPhone cut off at its lower third, showing a field technician's agenda for Wednesday 13 August: the week strip, a map of the afternoon with numbered stops, and the jobs on a numbered rail with the drive between them. The water changeover at 123 Birch St is opened: its page shows the site on a map, In progress, its tasks; the site contact sign-off is ticked and Complete turns it into Job complete at 3:28pm. Back on the agenda the job shows Complete and the next job, 27 min and 3.3 mi away, is next_ _[ 05 ]_ ### Customer communication Send booking confirmations, arrival updates and completion messages, including revised timing when a visit is delayed. _Illustration: An iPhone showing Larkfield Heating & Air's own visit page in its browser, on a pale blue ground: Your tune-up today, Thu 14 Aug, 10 AM - 12 PM, JOB-4892. At 10:12 the steps move from Confirmed to On the way and the card turns from Doug is getting ready to Doug is on his way, arriving about 10:30 AM, 18 minutes away, with Doug L.'s photo, NATE-certified, 9 years with Larkfield; then Before Doug arrives: leave the side gate unlocked, clear a path to the furnace._ _[ 06 ]_ ### Billing and follow-up Share completed visit records with billing, payroll, warranty and reporting systems through configured integrations. _Illustration: Skedulo card for JOB-4803, completed Wed at 5:21 PM, and its work going out with nothing to export: the job status to the Salesforce work order at 5:21 PM, the completed work to Finance for invoicing at 5:22 PM, and Gloria Benitez's approved hours, 7.25, to Workday on Thursday at 8:30 AM - 3 sent, each ticking green in turn._ _The segments_ ## Home services, by service line. ### HVAC, Electrical & Plumbing Schedule licensed technicians for planned visits and urgent repairs, with travel time and customer appointment windows in view. - Match repairs to technician licenses, availability, and location. - Compare travel time and billable hours before reassigning. - Check the impact on existing appointment windows. [Explore](https://www.skedulo.com/industries/home-services/hvac-electrical-plumbing/) ### Appliance Repair & Handyman Services Plan repairs around the appliance or property, required parts and technician skills. - Confirm the repair details and required parts before the visit. - Flag missing information or parts before assigning the job. - Track repeat-visit rates by technician and job type over time. [Explore](https://www.skedulo.com/industries/home-services/appliance-repair-handyman-services/) ### Cleaning, Pest & Property Care Plan recurring cleaning, pest control and property visits around service frequency, location and customer availability. - Group nearby recurring visits to reduce travel between stops. - Replan visits when weather or staff availability changes. - Check customer appointment windows before moving a stop. [Explore](https://www.skedulo.com/industries/home-services/cleaning-pest-property-care/) ### Home Installation & Renovation Services Coordinate crews and customer appointments across the stages of an installation or renovation. - Coordinate crews across each stage of the project. - Confirm materials and customer readiness before each visit. - Review recorded project progress and outstanding work. [Explore](https://www.skedulo.com/industries/home-services/home-installation-renovation-services/) _Pulse Platform_ ## Build your service operation on the Pulse Platform. Your service plans, property records and approval processes don't have to fit a fixed template. Extend the Pulse Platform with additional fields and objects, build customer-facing experiences and connect to your existing billing and CRM systems. ### System of record Add fields or related objects for appliances, properties, service plans, and more, alongside Skedulo's work and people records. [Explore Pulse Platform](https://www.skedulo.com/platform/) _Illustration: A light line drawing of Skedulo records as white isometric card stacks floating over a faint grid: Jobs at the centre, joined by short lines to Workers, Locations, Customers, Shifts, Skills and Availability. A new field draws onto the Jobs record in blue, and two custom objects marked with a plus, Assets and Sites, drop into place and connect._ ### Workflows and automation Configure what happens after an incomplete repair, such as a review task, customer update or follow-up job. [Explore Workflow](https://www.skedulo.com/platform/workflow/) _Illustration: A light line drawing of a workflow on a dotted canvas headed Route urgent jobs, Running. White cards for each step: Trigger, Job created; a decision, Urgent?; Action, Auto-assign; Message, Notify crew. A blue line draws along the path as a dot runs it and each card lights. The No branch to an Approval card, Review, stays grey._ ### Integrations and APIs Use integrations and APIs to exchange customer, workforce and job data with CRM, billing, payroll and other systems. [Explore Integrations](https://www.skedulo.com/platform/integrations/) _Illustration: A light line drawing of a white API hub at the centre of two faint dashed orbits, wired by rounded lines to four white logo chips: Workday, Salesforce, ServiceNow and ADP. The wires light in blue and small blue packets travel along them in both directions._ ### Customer-facing experiences Build pages where customers can request a visit or check its status, using the services and records you define. [Explore Extend & Customize](https://www.skedulo.com/platform/extend-customize/) _Illustration: A light isometric line drawing of a phone lying flat on a faint grid, its screen laid out in white cards with one slot empty. A lattice tower crane beside it carries a card along its jib, lowers it into the empty slot, where it settles in blue, and lifts clear._ ### The Frontline Continuum Connect visits and technicians to properties, appliances, service plans and more in the same operational model. [Explore AI](https://www.skedulo.com/platform/ai/) _Illustration: A light line drawing of a circular loop around a central core, with five white stations, each with a small icon: Plan, Schedule, Execute, Capture and Analyze. Arrows mark the direction. A blue pulse runs once round the loop, drawing it in blue and lighting each station as it passes._ _Value_ ## Reduce travel and avoidable return visits. Group nearby jobs and check the parts, access and skills each visit requires before assigning a technician. Account for travel time and the appointments already promised when fitting in another repair. - **Less manual dispatch work** — Manage assignments and customer updates alongside the schedule, reducing the need to reconcile separate calls and spreadsheets. - **Realistic appointment windows** — Assess travel time and later appointments before committing to a reassignment. - **Better-prepared visits** — Confirm job requirements, parts and site access before assignment to reduce avoidable return trips. - **Shorter journeys between jobs** — Group nearby visits while accounting for job duration, technician capacity, and customer appointment windows. _Illustration: Skedulo web app window on a hatched ground. An Analytics chart shows the North region's travel per job week by week: flat at 37 to 38 minutes for four weeks, then climbing to 46 in the week ending 13 Aug, up 23%, the gap above the earlier level filling amber. Below it, the Mastermind optimization recipe Improve routing and utilization: Minimize travel is dragged from Medium to High beside Keep promised windows (High) and Balance workload (Medium). Then the next schedule lands: travel per job 39 minutes, down 15%, utilization 82%, up 4 points, and Apply lights._ _Mobile Frontline_ ## Job details and service records, on mobile. Technicians can review customer details and instructions before a visit, then complete checklists, take photos and record parts used and the customer's signature as they work. _Illustration: Skedulo mobile app on an iPhone, the phone cut off at its lower third: the job details for a water changeover service opening on a map of the site, a pin on 1160 Pioneer Way, Denver, then the job in progress, its address, the forms on the job and its tasks - then the Service report row is tapped and the report slides in on step 2 of 3, Tests and readings: pressure test and flow rate already ticked, strainer and isolation valves tick in turn, and the supply water temperature is recorded at 44 F, in range_ ## How customers put Skedulo to work. ### 86% — Increase in scheduling and dispatch efficiency > “We're able to make sound business decisions that better all parties involved...” > > — [AWP Safety](https://www.skedulo.com/customers/area-wide-protective/) ### 90% — Reduction in paper-based work > “For managers, daily dashboards give a helicopter view of what we have scheduled and...” > > — [Mainmark](https://www.skedulo.com/customers/mainmark/) ### 31% — Reduction in instructor underutilization > “Skedulo worked with us to create a customized solution that is truly plug-and-play...” > > — [American Red Cross](https://www.skedulo.com/customers/american-red-cross/) _Related Products & Uses_ ## Explore more ways to support your service teams. ### Products - [Skedulo Intelligence](https://www.skedulo.com/product/skedulo-intelligence/) - [Field Scheduling](https://www.skedulo.com/product/field-scheduling/) - [Shift Scheduling](https://www.skedulo.com/product/shift-scheduling/) - [Frontline Mobile App](https://www.skedulo.com/product/mobile/) - [Forms & Checklists](https://www.skedulo.com/product/forms-checklists/) - [Messaging](https://www.skedulo.com/product/messaging/) - [Analytics](https://www.skedulo.com/product/analytics/) - [Tempo](https://www.skedulo.com/product/tempo/) ### Industries - [Energy & Solar](https://www.skedulo.com/industries/energy-solar/) - [Telecommunications](https://www.skedulo.com/industries/telecommunications/) - [Security & Facilities](https://www.skedulo.com/industries/security-facilities/) - [Healthcare & Human Services](https://www.skedulo.com/industries/healthcare-human-services/) - [Manufacturing & Light Industry](https://www.skedulo.com/industries/manufacturing-light-industry/) - [Public Sector](https://www.skedulo.com/industries/public-sector/) - [Retail](https://www.skedulo.com/industries/retail/) - [Hospitality](https://www.skedulo.com/industries/hospitality/) ### Use Cases - [Field Service](https://www.skedulo.com/use-cases/field-service/) - [Installation](https://www.skedulo.com/use-cases/installation/) - [Home Appointments](https://www.skedulo.com/use-cases/home-appointments/) - [Shifts & Rosters](https://www.skedulo.com/use-cases/shifts-rosters/) - [Time & Attendance](https://www.skedulo.com/use-cases/time-attendance/) - [Asset Management](https://www.skedulo.com/use-cases/asset-management/) - [Communication & Messaging](https://www.skedulo.com/use-cases/communication-messaging/) - [Inspections & Forms](https://www.skedulo.com/use-cases/inspections-forms/) - [Task Management](https://www.skedulo.com/use-cases/task-management/) ## Frequently Asked Questions ### What is home services scheduling software? Home services scheduling software plans repairs, recurring visits and installations around technician skills, travel and appointment windows. Skedulo also gives technicians mobile access to job records and connects completed work to billing and other business systems through configured integrations. ### Can Skedulo fit urgent jobs into days already full of recurring routes? Yes. Dispatchers can review qualified technicians, travel, and booked appointment windows before reallocating work. When visits need to move, they can prepare the revised schedule and customer updates. ### Can technicians keep working in the app when a job site has no signal? Yes, for supported offline functions. Updates are saved on the device and sync when the connection returns. Technicians can see which changes are pending and which have synced. Messaging still requires a connection. ### Can Skedulo schedule recurring service plans and one-off repairs on the same calendar? Yes. Schedulers can set up a recurring schedule for visits that repeat daily, weekly, monthly or yearly, with up to 365 work items in one series. Those visits sit on the same schedule as one-off repairs and installs, so dispatchers see each technician's full load before adding urgent work. ### Where does completed work go for billing and payroll? Skedulo sends completed job details to your CRM, billing, payroll, warranty and reporting systems through integrations and APIs. Depending on the integration, that can include time worked, parts used, job status, completed forms and follow-up needs. Skedulo connects to the billing system you already run rather than replacing it, so invoices are raised there. ### When does a home service business need an enterprise platform? An enterprise platform is useful when you need different booking processes, additional records or workflows across service lines. The Pulse Platform lets you add fields and objects for properties, appliances, service plans and more, build processes around them and connect to your existing systems. ## See Skedulo for home services. See how your team could schedule visits, record work on mobile and connect customer and service records. [Book a Demo](https://www.skedulo.com/book-a-demo/) [Explore Field](https://www.skedulo.com/product/field-scheduling/)