--- url: "https://www.skedulo.com/industries/public-sector/public-works-utilities/" type: "page" title: "Crew Scheduling for Public Works & Utilities | Skedulo" description: "Close more work orders with fewer miles. Schedule public works crews by skill, equipment and location, recover routes when urgent work lands, close on mobile." --- # Schedule crews for public works and utilities. Schedule crews around skills, equipment, location, and priority while capturing field closeout on mobile. [Book a Demo](https://www.skedulo.com/book-a-demo/) ![Worker screeding fresh concrete footpath bay between formboards](https://assets.skedulo.com/uploads/hub-heroes/public-works-utilities-hero-photo-v1.webp) ## Trusted by teams coordinating frontline work. - Achieve3000 - American Red Cross - Connexin - ECL Group - Mainmark - Rocket Fiber _Who it's for_ ## Urgent repairs need the existing crew plan in view. An urgent repair competes with scheduled maintenance for the same crews and equipment. Crew skills, equipment and travel are compared with scheduled work before a reassignment is confirmed. _Runs the operation_ ### Public works supervisor Review the affected jobs before confirming a reassignment for an urgent repair. [Explore operations leadership](https://www.skedulo.com/solutions/operations/) ![Worker in hi-vis holding a tablet beside a utility truck at a roadside job](https://assets.skedulo.com/uploads/photo-library/stock/persona-ps-pwu-runs-20261009a.webp) _Plans the work_ ### Work order scheduler Match crews to each job's recorded skill, equipment and crew-size requirements. [Explore scheduling and dispatch](https://www.skedulo.com/solutions/schedulers/) ![Office worker at a desk in a depot office, trucks parked outside the window](https://assets.skedulo.com/uploads/photo-library/stock/persona-ps-pwu-plans-20261009a.webp) _Does the work_ ### Utility crew member Open job instructions and forms on your phone, then record photos, readings and completed work. [Explore frontline work](https://www.skedulo.com/solutions/frontline-workers/) ![Worker in hi-vis kneeling at an open roadside valve box with a phone](https://assets.skedulo.com/uploads/photo-library/stock/persona-ps-pwu-does-20261009a.webp) _How it runs_ ## From work order to closeout. _[ 01 ]_ ### Requests and work orders A citizen request, asset alert, inspection route, or planned maintenance creates field work. _Illustration: Skedulo card for the Zendesk integration on a pale blue well: the Zendesk logo, Connected, 2 data flows. Support ticket 31207, no heat and a visit needed, comes in from Zendesk in real time and becomes JOB-4883 in Skedulo with the customer's history added. Then the way back: the job is booked for Thursday at 2:00 PM and the ticket reads Visit booked._ _[ 02 ]_ ### Priorities and equipment needs Use recorded priority, asset details, crew requirements, equipment needs, service targets, and location to plan the work. _Illustration: Skedulo Tempo watching the schedule from 1:16 to 1:26 PM. In the Issues list Tempo is already on the rain over rooftop JOB-4870 and takes on each change as it comes in - an unanswered offer on JOB-4855, an urgent job, Hoa Pham double-booked around JOB-4858 - and Hector Salinas accepts JOB-4855. At 1:26 PM Doug Lindqvist calls out and JOB-4841, with no one on it, moves to Needs you: 3 running, 1 needs you._ _[ 03 ]_ ### Crew allocation Assign crews using recorded skills, certifications, availability, location, and the job's equipment requirements. _Illustration: Skedulo job card on a pale blue well for a rooftop package unit install in the North region: four skill tags - HVAC Level 2, rigging, working at heights, forklift licence - the site's building-clearance badge, two empty slots for a team lead and a team member, and seven technicians along the foot. The Balanced Utilization recipe finds 2 of 7 who match every requirement: the others fade, and Aaron Feldman and Andre Bassett fill the two slots._ _[ 04 ]_ ### Mobile work-order records Crews use mobile packets for instructions, forms, photos, readings, and closeout. _Illustration: Skedulo mobile job completion page on an iPhone for a quarterly site inspection, JOB-4803: the work completed is typed in, two materials land in the list - a heavy duty door closer and a lockout tag and padlock - above the follow-up job the inspection raised, JOB-4871 for Aaron Feldman, and Helen Pryor's signature lands. Complete job turns green, is pressed, and becomes a green notice: JOB-4803 complete at 5:21pm, the record is on the job._ _[ 05 ]_ ### Schedule and status updates Configure schedule and status updates for supervisors, resident-service teams, and other recipients. _Illustration: The Skedulo web app on the Job activity dashboard. Export opens a menu - Download CSV, Download PDF, Schedule email report - and Schedule email report is picked: a dialog over the dimmed app with Format PDF, Send weekly on Monday at 7:00 AM, and Dana Pruitt and Wade Brennan added to To. Save is pressed and a green notice confirms the weekly report: Mondays, 7:00 AM, to Dana and Wade._ _[ 06 ]_ ### Connected asset records Use integrations to share completion data with asset, work-order, GIS, or reporting systems. _Illustration: A Skedulo panel for the workflow Failed check follow-up, in draft: records and tools for three teams land in turn - Gloria Benitez in the field, the site checklist with its isolator check, photo and notes, in the mobile app; Wade Brennan, supervisor, asset AST-1152 with its status, failed check and photo, on the asset page; Mark Doherty, dispatch, JOB-4871, Replace isolator, 2 hours, on the dispatch board. Then the one record trail: JOB-4803 to AST-1152 to JOB-4871._ _Tempo_ ## Review work orders and crew capacity with Tempo. Compare crew assignments and prepare work-order updates with Tempo, using the priorities, records and actions defined for your team. [Meet Tempo](https://www.skedulo.com/product/tempo/) _Illustration: Skedulo Tempo working an urgent water main break for Alder Creek Water: a 6-inch cast iron main breaks under S Pearl St at E Florida Ave, 46 homes are on it, and every crew is on planned work. The issue lands in red on a blank screen and becomes the task's header; Tempo reads the 311 report, the crews' planned work and the main's record, and the context panel opens on the break's map and the main. Tempo picks Crew 4, flushing hydrants nearby with a backhoe; it asks Wade Brennan to take the break, texts the 46 homes and moves the flushing to Thursday._ _Public works from work order to closeout_ ## Crew assignments with asset and location context. Work-order requirements inform crew selection and routing. Field records document completed work for review and connected systems. ### Work-order priorities Rank urgent repairs, planned maintenance, inspections, and resident requests. _Illustration: Skedulo Tempo's shared Issues inbox on a soft blue card, 37 active, three issues with who has each and its time to act: Gloria Benitez running late to JOB-4821, with You, 36 minutes; Doug Lindqvist called out, JOB-4841 uncovered, with Tempo, 1 hour 4 minutes; Hoa Pham double-booked around JOB-4858, with Jen Alvarez, 2 hours 40 minutes._ ### Crew and equipment requirements Match crews to the job's recorded skill, equipment, and crew-size requirements. _Illustration: Skedulo Tempo context cards on a pale blue panel, context generated from 5 sources: JOB-4841, uncovered - Doug Lindqvist out from 1:30 PM - for Dana Whitfield, window 2:00 - 5:00 PM; Availability, Gloria Benitez 6 of 8 hours, free from 3:30 PM; Travel from her last stop, 6 minutes and 0.8 miles, there by 3:45 PM; Qualification, Gloria Benitez, Senior Technician, certification valid._ ### Routes and travel Sequence work around geography, priority, and disruption. _Illustration: Skedulo Analytics tile: the North region's travel per job over twelve weeks from 25 June to 10 September - steady near 37 minutes, rising to 46 up to a new route plan marked on 13 August, then back to 37. Dashed averages read 43 minutes for the four weeks before the plan and 38 for the four after, and the headline reads 38 minutes, down 12%._ ### Field checks and completion records Capture mobile forms, photos, readings, and safety steps. _Illustration: Skedulo mobile installation form card: Unit secured on the roof curb is ticked, then the supply air temperature reading is typed in at 64°F against an acceptable range of 52°F to 58°F and marked High in rose, and a dashed section opens under it - Likely cause, chosen as Low refrigerant charge, and a Gauge photo field whose empty tile turns rose and reads Required to complete._ ### Asset-system integrations Use integrations to sync agreed status and evidence with core systems. _Illustration: A Skedulo integrations map with Skedulo in the middle: Salesforce work orders and Workday worker details wired in on the left, job status out to Salesforce and invoicing out to Finance on the right, a packet running along each wire in turn - all marked Connected._ ## How a large-scale field operation put Skedulo to work. - **Paper work orders** — Job status, crew location, and completed work lived across paper, spreadsheets, and phone calls. - **One work order system** — Crews are matched, dispatched, and tracked from a single system, in real time. - **Faster, cleaner closeout** — Managers see what's scheduled, in progress, and completed at any point in the day. > We use Skedulo to enter work orders, gather all the work orders in one system, create jobs, dispatch those jobs, check statuses of all those jobs throughout the day, in real time. So at any given point in the day, we know how many jobs we have scheduled, how many employees are working, what their status is, how many are completed, and we have access to all those hours and customer data at our fingertips. > > — Ashish Patel, Director of Strategic Initiatives, AWP - **86%** — Scheduling and dispatching efficiency [Read Story](https://www.skedulo.com/customers/area-wide-protective/) ## Frequently Asked Questions ### How should public works departments schedule crews and equipment together? Each work order should record the skills, crew size, vehicle and equipment it needs, so the scheduler sees whether a crew can do it before assigning it. Skedulo coordinates the required roles and availability for jobs that need more than one worker, and vehicles or plant can be scheduled alongside the people. It then sequences the day by priority and geography. ### Can Skedulo reprioritize the day when an urgent repair comes in? Yes. Supervisors can review the new request, suitable crews, travel, and existing jobs before changing the plan. Tempo can help with coordination using available records. Configure the updates sent to crews and service contacts. ### Can crews close out work orders in the field? Yes, crews use mobile packets for instructions, forms, photos, readings and safety steps, and a form with required photos, safety steps or asset readings can be required before the job is completed. Actions documented to work offline are saved on the device and sync when the connection returns. ### What results has a large work-order operation seen with Skedulo? AWP, a large field operation with roughly 5,000 mobile workers, uses Skedulo to gather all its work orders in one system and check every job's status in real time. It reports 86% more efficient scheduling and dispatch. ### How does Skedulo work alongside Cityworks or another asset management system? Use configured integrations to exchange agreed work-order, asset, and completion fields. Define system ownership and confirm API access during solution design. Our Pulse Platform supports additional operational records and workflows around your crews' work. _Related Products & Uses_ ## Connect scheduling with the rest of your team's work. ### Products - [Field Scheduling](https://www.skedulo.com/product/field-scheduling/) - [Shift Scheduling](https://www.skedulo.com/product/shift-scheduling/) - [Frontline Mobile App](https://www.skedulo.com/product/mobile/) - [Forms & Checklists](https://www.skedulo.com/product/forms-checklists/) - [Workflow](https://www.skedulo.com/platform/workflow/) ### Public Sector Programs - [Permitting, Licensing & Field Inspections](https://www.skedulo.com/industries/public-sector/permitting-licensing-field-inspections/) - [Local Government & Municipal Services](https://www.skedulo.com/industries/public-sector/local-government-municipal-services/) - [Public Safety & Emergency Services](https://www.skedulo.com/industries/public-sector/public-safety-emergency-services/) ### Use cases - [Asset Management](https://www.skedulo.com/use-cases/asset-management/) - [Task Management](https://www.skedulo.com/use-cases/task-management/) - [Inspections & Forms](https://www.skedulo.com/use-cases/inspections-forms/) - [Communication & Messaging](https://www.skedulo.com/use-cases/communication-messaging/) ## See Skedulo for public works and utilities. We'll explore crew scheduling, work orders and field records alongside your asset and service systems. [Book a Demo](https://www.skedulo.com/book-a-demo/) [Explore Public Sector](https://www.skedulo.com/industries/public-sector/)