--- url: "https://www.skedulo.com/platform/public-pages/" type: "page" title: "Public Pages | Skedulo Platform" description: "Build branded booking, intake, appointment management, and customer portals connected to Skedulo records and workflows with Public Pages." --- # Customer self-service, built on Skedulo. _Skedulo Public Pages_ Create branded booking pages, request forms and customer portals on our Pulse Platform. Connect them to your operational records so customers can manage appointments and check progress without calling your team. [Book a Demo](https://www.skedulo.com/book-a-demo/) ## Teams using Skedulo. - Achieve3000 - American Red Cross - Connexin - ECL Group - Mainmark - Rocket Fiber ## More service. Fewer routine calls. _Serve_ ### Online appointments Customers can book or request a change through an experience built around your services and booking rules. _Illustration: Fixwell Appliance Repair's Track your repair page for repair R-7Q4K, the return visit on Fri 15 Aug, 8 - 10 AM: the steps Part in, Booked and On the way are lit, Done to come; Luis is 2 stops away, his van shown on a strip of stops leading to the customer's home; Arriving 9:05 - 9:20 AM, updated 8:22 AM - the answer a customer would have called for, on the page._ _Capture_ ### Service requests An intake form can collect service requirements and create a record for scheduling or review. _Illustration: A Skedulo job card, Design consultation JOB-2215 for Grace Liu, Sat 16 Aug, 10 - 11 AM, for Mara: its pre-visit fields empty while the questions wait, then From Grace and her answers land one by one - Rooms: Living room 3, Primary bedroom 2, Kitchen 1; Interested in: Roller shades, Plantation shutters; Motorized: Yes; Note: Bedroom faces west - blackout - and three window photos._ _Connect_ ### Appointment updates Approved customer changes can update the booking records your schedulers use. _Illustration: A Skedulo job card for Fenwick Pest Control's Home Shield quarterly treatment, JOB-20418, for Sam Ortiz in Aurora: Sam's change from Fenwick's account page lands in the job's history - Rescheduled by customer, Thu 14 Aug, 7:52 PM - Scheduled moves from Mon 18 Aug to Wed 20 Aug, 8 AM - 12 PM, tagged Rescheduled by customer and on Marco's schedule._ _Brand_ ### Your brand throughout Build the experience with your visual identity and language, from the first request to confirmation. _Illustration: Tidewell Home Cleaning's page in Spanish with its teal header: Reserve su limpieza, Limpieza regular cada 2 semanas, Mar 19 ago, 9 AM - 12 PM, Reservar - then Listo, Lucía. Nos vemos el martes 19 de agosto a las 9 AM - and the reminder text from Tidewell Home Cleaning, its mark as the sender, in Spanish._ _Self-service booking_ ## A booking page for your services. Build a booking page that offers services, locations, and appointment times based on your availability and booking rules. The page can collect service details, create the booking record and start your confirmation workflow. Schedulers receive the information entered by the customer, ready for planning and dispatch. _Manage appointments_ ## A change of plans, handled online. Customers can request a new appointment time through a rescheduling experience built around your rules and current availability. The implementation checks access to the appointment, booking eligibility and available capacity before updating the record. Requests outside your rules can be referred to your team for help. _Guided intake_ ## Intake that fits the service. Collect service requirements before the appointment, with questions that adapt to the request and the customer's answers. Build an intake flow for information such as site access, supporting documents, consent and accessibility needs. Validation can identify missing details before submission, with a route to your team for requests that need a conversation. _Status & updates_ ## Appointment status, without the phone call. Create a status page where customers can check appointment details, preparation instructions and progress. Choose which updates to share from Skedulo, including arrival details where available and follow-up information after the visit. The page presents the information your implementation makes available, in language your customers understand. _Portals_ ## Build a customer portal. Give customers an online home for past visits, upcoming appointments, documents and more, with the actions you choose to make available. A portal can bring appointments, contact preferences and service history into one experience. Each verified user should have access only to their permitted records and actions. The same approach can support partner or contractor portals, with access designed for each audience. _Brand & accessibility_ ## Your customers, your experience. Design pages around your brand, your customers' language and the devices they use. The implementation can accommodate regional dates and addresses, translated content and responsive layouts. Include accessibility requirements in the design and testing, from keyboard navigation and visible focus to clear form labels. _Access & security_ ## Access designed into the experience. Customer-facing pages need controls for who can view a record or make a change. Those controls are part of your implementation. Server-side identity checks, authorization and input validation protect the connection to operational records. Your implementation also needs controls for excessive requests and repeated submissions, with diagnostic details kept out of customer-facing errors. _Behind the page_ - **Request records** — Service details recorded in Skedulo. - **Workflow** — Your process for review and follow-up. - **Scheduling** — Customer requirements in the schedule. - **Mobile assignments** — Visit details available in the field. - **Customer updates** — Progress shared through the page. ## Request records A submitted request can create or update a Skedulo record with the customer's service details. _Illustration: Skedulo's job record created from Larkfield Heating & Air's booking page, on a hatched ground: Booked online from Book your tune-up, Wed 13 Aug, 8:46 AM. JOB-4892, Pending allocation, Furnace tune-up, Thu 14 Aug, 10 AM - 12 PM, 1 hour; customer Denise Albright, her phone, 1452 S Ogden St, the $89 fall offer. Then her answers land on the job, added 8:51 AM: gas furnace in the basement, carbon monoxide alarm yes, side gate with the dog in the backyard, street parking only, and a photo of the furnace label._ ### Workflow The record can start a configured workflow for review, notifications or follow-up. _Illustration: Skedulo's workflow New booking follow-up, Active, running for JOB-4892 on a hatched ground: Booked online from Larkfield's booking page, then Text the confirmation, Send pre-visit questions (5 questions by text), Wait until the day before (until 5:00 PM) and Text the reminder - each step checking off in turn as the run goes from Wed 8:46 AM to Wed 5:00 PM, and the path reaching End._ ### Scheduling Schedulers can plan the visit using the requirements collected through the page. _Illustration: Skedulo's queue of the morning's online bookings from public pages, on a hatched ground: Denise Albright's new booking lands at the top - JOB-4892, Furnace tune-up, 8:46 AM, Thu 14 Aug, 10 AM - 12 PM - and what the dispatcher needs to act lands under it: gas furnace in the basement, carbon monoxide alarm yes; side gate, dog in the backyard; Doug Lindqvist is free Thu 10 AM - 12 PM. Allocate is pressed and it reads Allocated, Doug Lindqvist. Below it, JOB-4894, an AC tune-up for Ruth Calder, and the next booking, cut by the window's foot._ ### Mobile assignments The assigned team can access visit instructions and relevant customer details in Mobile. _Illustration: An iPhone running the Skedulo app on a hatched ground, Doug Lindqvist's job JOB-4892, Furnace tune-up: the page opens on a map of the house at 1452 S Ogden St, Denver, Dispatched, Thu 14 Aug, 10:00 AM - 12:00 PM, then scrolls to From Denise, answered Wed 13 Aug, 8:51 AM: furnace - gas, in the basement; carbon monoxide alarm - yes; a photo of the label on the furnace; and an amber note: use the side gate, the dog is in the backyard._ ### Customer updates Status information can return to the customer page through your configured connection. _Illustration: An iPhone showing Larkfield Heating & Air's own visit page in its browser, on a hatched ground: Your tune-up today, Thu 14 Aug, 10 AM - 12 PM, JOB-4892. At 10:12 the steps move from Confirmed to On the way and the card turns from Doug is getting ready to Doug is on his way, arriving about 10:30 AM, 18 minutes away, with Doug L.'s photo, NATE-certified, 9 years with Larkfield; then Before Doug arrives: leave the side gate unlocked, clear a path to the furnace._ _Illustration: A Skedulo job record, JOB-4892, for a furnace tune-up booked online, showing the customer's details and her pre-visit answers._ ## Customer stories. ### 86% — Increase in scheduling and dispatch efficiency > “We're able to make sound business decisions that better all parties involved...” > > — [AWP Safety](https://www.skedulo.com/customers/area-wide-protective/) ### 90% — Reduction in paper-based work > “For managers, daily dashboards give a helicopter view of what we have scheduled and...” > > — [Mainmark](https://www.skedulo.com/customers/mainmark/) ### 31% — Reduction in instructor underutilization > “Skedulo worked with us to create a customized solution that is truly plug-and-play...” > > — [American Red Cross](https://www.skedulo.com/customers/american-red-cross/) _Related Products_ ## Explore Skedulo. ### Products - [Skedulo Intelligence](https://www.skedulo.com/product/skedulo-intelligence/) - [Field Scheduling](https://www.skedulo.com/product/field-scheduling/) - [Shift Scheduling](https://www.skedulo.com/product/shift-scheduling/) - [Frontline Mobile App](https://www.skedulo.com/product/mobile/) - [Forms & Checklists](https://www.skedulo.com/product/forms-checklists/) - [Messaging](https://www.skedulo.com/product/messaging/) - [Analytics](https://www.skedulo.com/product/analytics/) - [Tempo](https://www.skedulo.com/product/tempo/) ### Industries - [Healthcare & Human Services](https://www.skedulo.com/industries/healthcare-human-services/) - [Home Services](https://www.skedulo.com/industries/home-services/) - [Energy & Solar](https://www.skedulo.com/industries/energy-solar/) - [Telecommunications](https://www.skedulo.com/industries/telecommunications/) - [Security & Facilities](https://www.skedulo.com/industries/security-facilities/) - [Manufacturing & Light Industry](https://www.skedulo.com/industries/manufacturing-light-industry/) - [Public Sector](https://www.skedulo.com/industries/public-sector/) - [Retail & Hospitality](https://www.skedulo.com/industries/retail/) ### Use Cases - [Field Service](https://www.skedulo.com/use-cases/field-service/) - [Installation](https://www.skedulo.com/use-cases/installation/) - [Home Appointments](https://www.skedulo.com/use-cases/home-appointments/) - [Shifts & Rosters](https://www.skedulo.com/use-cases/shifts-rosters/) - [Time & Attendance](https://www.skedulo.com/use-cases/time-attendance/) - [Asset Management](https://www.skedulo.com/use-cases/asset-management/) - [Communication & Messaging](https://www.skedulo.com/use-cases/communication-messaging/) - [Inspections & Forms](https://www.skedulo.com/use-cases/inspections-forms/) - [Task Management](https://www.skedulo.com/use-cases/task-management/) ## Frequently Asked Questions ### What are Skedulo Public Pages? Skedulo Public Pages are web experiences you can build for customers and other people outside your internal Skedulo team. They connect to Skedulo records and workflows to support booking, appointment changes, intake, status updates, and portals. ### Can customers book appointments through a Public Page? Yes. You can build a branded booking page that presents services and appointment options based on your booking rules and availability. The page collects the required details and connects the booking to the relevant Skedulo record and follow-up workflow. ### Can customers reschedule or cancel appointments? Yes, when those actions are included in your implementation. The workflow should verify access to the appointment and check the applicable booking rules before making a change. Rescheduling also needs to account for available capacity. Requests outside those rules can be directed to your team. ### How is access to customer information controlled? Access controls need to be designed into the implementation. Verify identity and permissions before displaying personal records or accepting changes, and validate requests on the server. The experience should expose only the records and actions intended for that user, with controls for excessive requests and repeated submissions. ### Can Public Pages match our brand? Yes. Public Pages can be built with your visual identity, terminology, and customer journey. Language, regional formats, responsive layouts, and accessibility requirements should be included in the design and tested as part of delivery. ### Can Public Pages show appointment status? Yes. You can build a status view that presents relevant Skedulo information in language customers understand, such as confirmed appointment details, progress, and next steps. Which information appears, and when it updates, depends on the data and connections configured for that experience. ### How do Public Pages connect to Skedulo? The public experience connects through server-side functions or APIs that check requests before reading or updating permitted Skedulo records. Those changes can connect to scheduling, notifications, automation, and mobile workflows, depending on how the experience is implemented. ### Are Public Pages the same as the Skedulo mobile app? No. Public Pages are web experiences for customers, partners, contractors, and other external users. The Skedulo mobile app is the authenticated experience frontline teams use to manage assignments and complete their work. ## Let's build your customer experience. Whether customers need to book a visit or manage an ongoing service, we'll help you shape the pages and the processes behind them. [Book a Demo](https://www.skedulo.com/book-a-demo/)