--- url: "https://www.skedulo.com/product/field-scheduling/" type: "page" title: "Field Service Scheduling & Dispatch Software | Skedulo" description: "Plan appointments, dispatch work, and optimize routes with field service scheduling software built for real-time change." --- # Smarter scheduling for teams on the move. _Field_ Match people to jobs based on skills, availability, and location. Plan efficient routes and adjust when the day changes. [Book a Demo](https://www.skedulo.com/book-a-demo/) ## Trusted by the best teams working in the field. - Achieve3000 - American Red Cross - Connexin - ECL Group - Mainmark - Rocket Fiber ## Manage field work from request to completion. Turn incoming requests into scheduled work, with the right people and job details in place. Adjust the plan as jobs change and track each one through completion. ### Schedule work your way Let customers and teams arrange appointments and request work through the channels that suit them. Bring it all together, ready to prioritize and schedule. _Illustration: Skedulo booking grid for one incoming job: a week of two-hour windows, each cell counting the technicians who still have room, one window picked to offer the customer_ ### Allocate the right people for each job Match work to qualified, available people. Balance travel time and workloads while respecting the rules your business runs on. ### Dispatch and routes Share confirmed assignments, job details and routes with the field team through Mobile. ### Complete work on the go Access schedules, job details, forms and messages in Mobile. Record completed work and report progress from the field. ### Adjust when plans have to change When a job runs late or someone calls out, adjust assignments and routes without rebuilding the whole schedule. _Tempo in field scheduling_ ## Run the day in the field with Tempo by your side. Tempo helps schedulers and dispatchers plan work, compare options and follow through on changes. It uses your scheduling rules and work records, with your team setting the approvals. [Meet Tempo](https://www.skedulo.com/product/tempo/) ### Running late in traffic A technician is running late. Tempo assesses the affected appointments and prepares route or schedule changes for review, along with updates for the people waiting. ### Urgent priority jobs An urgent job needs a place in the day. Tempo checks who has the skills and time to take it, then prepares a plan that shows which other jobs would move. ### Bad weather impacts Bad weather affects outdoor jobs. Tempo helps identify the work to move and prepares alternative times, assignments and notifications for approval. ### Customer cancellation A cancellation frees up time. Tempo looks for nearby work that fits and helps arrange a replacement appointment, subject to the customer and your approval process. _Dispatch Command Center_ ## A clearer way to manage complex schedules. Shape your workspace around how your team schedules. Bring jobs, people, and routes into view, compare your options, and make changes with the details you need at hand. _Skedulo Intelligence: Mastermind_ ## Optimize complex schedules at scale. Mastermind combines optimization algorithms and AI to allocate work and plan efficient routes across your operation. It weighs the requirements of each job alongside travel, availability, and existing commitments to build a schedule around your priorities. _Illustration: Skedulo best-match card for an open job standing on a map of the top technician's day - her real drive in blue, the job pinned, and the insertion priced at +10 min_ _Offers & Acceptance_ ## Allocation and offers. Allocate work directly or offer it to a group of eligible workers. Apply your rules and constraints to decide who can receive work, with flexible workflows for acceptance and confirmation. _Rules & Objectives_ ## Align scheduling with your business goals. Set the rules and policies that govern who can do the work and how it is allocated. Use objectives to balance priorities such as service levels, travel time, and resource use. _Exceptions & Availability_ ## Manage your workforce in all its detail. Bring job requirements together with each worker’s availability, location, skills, qualifications, working hours, and capacity. Use that context to make scheduling and operational decisions that reflect both the work and the people doing it. _Regions & Proximity_ ## Coordinate work wherever it happens. See jobs and workers on the map, organize work by region, and account for local time. Use travel time calculations to build schedules that allow for the journey as well as the job. ## Keep customers informed about their visit. - **Before** - Fragmented scheduling across systems. - Manual matching and route decisions. - **With Skedulo** - One prioritized field plan. - Faster qualified assignment. - **Outcome** - Scheduling and dispatch. - Customer satisfaction. > Skedulo allows us to deliver on our vision and promise of a world-class client experience... and transparency into the entire process from arrival time to completion. > > — Christina Fair, VP Client Experience at Rocket Fiber - **68%** — reported increase in customer satisfaction [Read Story](https://www.skedulo.com/customers/rocket-fiber/) ## Made for hands-on work. Field workers can access job details and instructions, complete forms and report progress through Mobile. ### Forms and checklists Guide workers through required steps and capture the details as they go, from readings and notes to photos and signatures. ### Details, action and follow-up Review customer details, site information, and work history before getting started. Record findings, assign follow-up work, and check that issues have been resolved, with a clear record of what was done. ### Mobile extensions Build custom mobile pages for daily agendas, related records and job-specific actions, using your operational data. _Illustration: Skedulo mobile app on an iPhone: Site access, a custom page in the app linked to JOB-4803, Pioneer Way campus and Gloria Benitez - gate code 4417, Pioneer badge on file, permit to work PTW-2026-0884, Helen Pryor meets you - and the site's notes. The permit row is tapped and its record rises in a sheet over the page: issued by Helen Pryor, plant room level 3, expiring Fri 15 Aug, 5:00 PM. Done closes it, Log site entry turns green - entry logged at 4:05 PM - and Entered reads 4:05 PM._ ### Availability and approvals Workers can manage recurring availability and one-off unavailability in Mobile, with requests submitted for approval. Schedulers can review patterns and changes alongside the schedule. ### Time tracking and job progress Clock in and out and record progress at each step of the job. Capture when and where the work happens, with a clear timeline from start to completion. _Operations Analytics_ ## Field performance over time. [Explore Analytics](https://www.skedulo.com/product/analytics/) ### Job completion Scheduled and completed jobs _Illustration: Analytics tile: 313 jobs completed of 338 scheduled this week, up 6%, with a pair of columns per weekday - scheduled in grey, completed in blue - Friday's completed column still short of its schedule as one more job lands on it_ ### Worker utilization Productive and available hours _Illustration: Analytics tile: 82% of available hours productive, up 3 points, with a bar per region on its available hours - North 84%, Central 79%, South 83%, West 80% - and West's bar filling from 76% as the week goes on_ ### Appointment timing On-time, at-risk and missed visits _Illustration: Analytics tile: 95% of today's 146 appointments on time, up 2 points, as one bar in three tones with the counts under it - 138 on time in green, 6 at risk in amber, 2 missed in rose - and an at-risk appointment arriving on time_ ### Travel time Planned and actual travel _Illustration: Analytics tile: 37 minutes average travel per job, down 9%, with the week's actual travel per job as a blue line under the plan, dashed in grey, Monday to Friday - and Friday's point dropping from 38 to 35 minutes, further below plan_ ### Completion records Forms, photos and sign-off _Illustration: Analytics tile: 97% clean closeouts of 312 completed jobs, up 1 point, with a bar each for forms complete 99%, photos attached 95% and sign-off captured 96% - the photos bar filling from 94%_ ### Work needing attention Late, blocked and cancelled jobs _Illustration: Analytics tile: 14 exceptions this week across 338 jobs, down 4, stacked per weekday in amber for late, rose for blocked and grey for cancelled - and one of Friday's two lates clearing_ ### Dispatch time Time to allocate and reassign work _Illustration: Analytics tile: 4.1 minutes median time to assign, down 18%, with a blue bar per dispatcher - Mark 3.6, Jen 4.4, Dana 4.8 and Wade 4.6 minutes - and Wade's bar easing down from 5.1_ ### Operational trends Job volume and recurring work _Illustration: Analytics tile: 1,285 jobs over twelve weeks across 41 recurring sites, up 8%, the weeks as blue columns rising left to right - this week's, the tallest, in a stronger blue as its last job lands_ _Pulse Platform_ ## Field scheduling that fits the way you operate. Connect field scheduling to the systems and workflows your business relies on. Adapt our Pulse Platform to your operation, with shared data and connected experiences for field and shift teams. ### System of record Add custom fields to existing records, or create new objects for the other entities your field operation manages. Connect that data to jobs and people, so scheduling and the frontline have the additional context they need. [Explore Pulse Platform](https://www.skedulo.com/platform/) _Illustration: A light line drawing of Skedulo records as white isometric card stacks floating over a faint grid: Jobs at the center, joined by short lines to Workers, Locations, Customers, Shifts, Skills and Availability. A new field draws onto the Jobs record in blue, and two custom objects marked with a plus, Assets and Sites, drop into place and connect._ ### Workflows and automation Build workflows across service requests, scheduling and field work. Apply business rules, route approvals and automate actions using shared operational records. [Explore Workflow](https://www.skedulo.com/platform/workflow/) _Illustration: A light line drawing of a workflow on a dotted canvas headed Route urgent jobs, Running. White cards for each step: Trigger, Job created; a decision, Urgent?; Action, Auto-assign; Message, Notify crew. A blue line draws along the path as a dot runs it and each card lights. The No branch to an Approval card, Review, stays grey._ ### Integrations and APIs Exchange service requests, customer details and job results with CRM, asset and other business systems through configured integrations and APIs. [Explore Integrations](https://www.skedulo.com/platform/integrations/) _Illustration: A light line drawing of a white API hub at the center of two faint dashed orbits, wired by rounded lines to four white logo chips: Workday, Salesforce, ServiceNow and ADP. The wires light in blue and small blue packets travel along them in both directions._ ### Experiences built around your business Extend Skedulo’s web and mobile apps, or build new experiences that connect your team and customers to field work. [Explore Extend & Customize](https://www.skedulo.com/platform/extend-customize/) _Illustration: A light isometric line drawing of a phone lying flat on a faint grid, its screen laid out in white cards with one slot empty. A lattice tower crane beside it carries a card along its jib, lowers it into the empty slot, where it settles in blue, and lifts clear._ ### The Frontline Continuum Keep frontline work and your workforce in one shared data layer, so apps, workflows, and agents work from the same context. [Explore AI](https://www.skedulo.com/platform/ai/) _Illustration: A light line drawing of a circular loop around a central core, with five white stations, each with a small icon: Plan, Schedule, Execute, Capture and Analyze. Arrows mark the direction. A blue pulse runs once round the loop, drawing it in blue and lighting each station as it passes._ _Related Products_ ## Explore more ways to support your frontline in the field. ### Products - [Skedulo Intelligence](https://www.skedulo.com/product/skedulo-intelligence/) - [Tempo](https://www.skedulo.com/product/tempo/) - [Frontline Mobile App](https://www.skedulo.com/product/mobile/) - [Forms & Checklists](https://www.skedulo.com/product/forms-checklists/) - [Messaging](https://www.skedulo.com/product/messaging/) - [Shift](https://www.skedulo.com/product/shift-scheduling/) - [Analytics](https://www.skedulo.com/product/analytics/) - [Skedulo Platform](https://www.skedulo.com/platform/) ### Industries - [Home Services](https://www.skedulo.com/industries/home-services/) - [Energy & Solar](https://www.skedulo.com/industries/energy-solar/) - [Telecommunications](https://www.skedulo.com/industries/telecommunications/) - [Inspections & Safety](https://www.skedulo.com/industries/inspections-safety/) - [Security & Facilities](https://www.skedulo.com/industries/security-facilities/) - [Healthcare & Human Services](https://www.skedulo.com/industries/healthcare-human-services/) ### Use Cases - [Field Service](https://www.skedulo.com/use-cases/field-service/) - [Installation](https://www.skedulo.com/use-cases/installation/) - [Home Appointments](https://www.skedulo.com/use-cases/home-appointments/) - [Last Mile & Self-Scheduling](https://www.skedulo.com/use-cases/last-mile-self-scheduling/) - [Inspections & Forms](https://www.skedulo.com/use-cases/inspections-forms/) - [Task Management](https://www.skedulo.com/use-cases/task-management/) - [Asset Management](https://www.skedulo.com/use-cases/asset-management/) - [Communication & Messaging](https://www.skedulo.com/use-cases/communication-messaging/) ## Frequently Asked Questions ### What is field scheduling software? Field scheduling software helps you allocate jobs and appointments to people working at customer sites. It accounts for skills, availability, location and travel time. Skedulo also supports route optimization, work offers and mobile updates as jobs progress. ### How is field scheduling different from shift scheduling? Field scheduling starts with a job or appointment that needs someone at a particular place and time. Shift scheduling starts with staffing coverage. Skedulo supports both, including teams whose shifts contain visits or other assigned work. ### Can Skedulo handle same-day changes like cancellations and callouts? Yes. Review the affected jobs, compare eligible workers and adjust assignments or routes. Updated work can be shared with the field team. Tempo can help prepare a response and carry out changes through your approval process. ### Does field scheduling work with our CRM and back-office systems? Yes. Use supported connectors or APIs to exchange requests, customer details and work updates with your other systems. The records, timing and direction of each data flow depend on the integration you configure. ## See what smarter field scheduling looks like for your team. Talk with us about the work you manage, the people you schedule, and how Skedulo could fit your operation. [Book a Demo](https://www.skedulo.com/book-a-demo/) [Explore the Pulse Platform](https://www.skedulo.com/platform/)