--- url: "https://www.skedulo.com/product/shift-scheduling/" type: "page" title: "Shift Scheduling & Rostering Software | Skedulo" description: "Build compliant rosters, fill open shifts, and recover coverage gaps with shift scheduling software for frontline teams." --- # Build your schedule around the work. _Shift_ Plan the coverage each shift needs, allocate qualified people and adjust when availability changes. Review the hours worked against the schedule. [Book a Demo](https://www.skedulo.com/book-a-demo/) ## Trusted by teams with shifts to fill and work to get done. - Achieve3000 - American Red Cross - Connexin - ECL Group - Mainmark - Rocket Fiber ## From demand to attendance. Start with the people needed at each location and time. Build and publish the roster, handle changes during the day, then review the hours worked. ### Plan the coverage you need Set the staffing needed for each role, location and time. Include minimum staffing, operating hours, events, labor standards and budget. ### Allocation and offers Create shifts from templates, recurring patterns, rotations or scenarios. Allocate available, qualified people directly or offer shifts to eligible workers. ### Policies and compliance Check the roster against configured workforce agreements, working-time requirements and scheduling policies before publication. ### Handle changes during the day Review swaps and cover requests, and update the roster when someone becomes unavailable or demand changes. ### Review and approve time Attendance records show the hours worked against the schedule. Resolve differences before approving timesheets for connected systems. _Tempo in shift scheduling_ ## Work through the roster with Tempo. Ask Tempo about coverage, review requests and prepare assignment changes. It uses the worker records, rules and actions available in your setup. [Meet Tempo](https://www.skedulo.com/product/tempo/) ### Worker calls in sick A worker calls in sick. Tempo checks who is available and qualified to cover the shift, then prepares an offer and manager notification for approval. ### Timesheet approval Timesheets are ready for review. Tempo compares recorded time with the roster and configured rules, flags differences and helps process approvals under your chosen workflow. ### Credential expiry A certificate is nearing expiry. Tempo helps identify affected shifts, send a renewal reminder and follow up if the worker has not supplied an update. ### Shift swap approval Two workers request a swap. Tempo checks their roles, hours and rest requirements, then processes the request through your approval rules and prepares the roster updates. _Scheduling workspace_ ## A scheduling workspace you can configure. Arrange demand, people and shifts around how your team plans. Compare scenarios and review coverage gaps, warnings and approvals before publishing. _Demand & Coverage_ ## Plan staffing before you assign shifts. Define the people and roles needed at each location and time. Include minimum staffing, operating hours, events, service levels and labor targets. _Worker Matching_ ## Allocate the right people to each shift. Use availability, skills, qualifications and workforce requirements to match people to shifts. _Compliance & Agreements_ ## Apply your scheduling policies. Configure requirements from relevant awards, employment and collective agreements, working-time rules and internal policies. Use them to check shifts and worked time. _Policies and compliance_ ### Apply the policies each team works under. ### Policy scope Set which jurisdictions, locations, roles, employment types, classifications, agreements or worker groups a policy applies to. ### Checks throughout scheduling Apply checks to assignments, offers, swaps and roster publication, then to attendance and time approval. ### Conditions and constraints Configure checks for rest periods, maximum hours, overtime, breaks, notice, seniority, allocation rights and qualifications, with relevant premiums, allowances and penalties. ### Rule outcomes Set a rule to allow an action, show a warning, block a change, rank an option, request consent, route an approval or calculate a pay consequence. ### Trace the decision See the rule and version behind a result, the facts and threshold evaluated, and how any issue was resolved. ### A record of each decision Keep effective dates, agreement versions, overrides, and approvals in the audit history. _Decision impact_ ### See what a roster change affects. Inspect the cost, approval and policy implications of a proposed assignment or roster change before confirming it. _Time & Attendance_ ## Review attendance and approve time. Clock-ins, clock-outs and breaks are recorded against each shift. Managers review differences from scheduled hours before approving records for payroll and connected systems. _Time Records_ ### Shift time records. ### Clock-ins, clock-outs, and breaks Record when each shift starts and ends, with breaks tied to the same shift. ### Scheduled and worked hours Compare actual time with the published roster to see early starts, late arrivals, missed time, and extended shifts. ### Differences that need review Capture a reason when time differs from the plan and send it to a manager for review. ### Time approvals Track time records from draft and submission through approval and locking. ### Connected time records Share approved time with payroll, HRIS, and other workforce systems. _Shifts + Jobs + Tasks_ ### Reconcile hours with the work completed. Track time for the shift and for the jobs and tasks within it. Review those records alongside the work they cover. _Publishing and updates_ ## Publish the confirmed roster. Check coverage and workforce requirements, approve exceptions and share the roster with workers. Subsequent changes remain recorded. _Open shifts_ ## Offer open shifts to eligible workers. Track responses to shift offers, then allocate the shift. Expand the offer or escalate when it remains unfilled. _Availability & Swaps_ ## Availability, preferences and shift changes. Workers can update availability and preferences, request swaps and arrange cover. Requests are reviewed against your scheduling rules. _Time Capture_ ## Track time where the shift happens. Use Skedulo Mobile or a shared on-site kiosk, or collect time through an API connected to your existing systems. Review and approve the records together. _Mobile_ ## Your next shift, on your phone. Check shift details, respond to an offer or update availability in Skedulo Mobile. Schedule changes reach the app too. ## Support a growing team with less admin. - **Before** - Heavy administration for a team of 70. - Existing systems needed to support the next stage of growth. - **With Skedulo** - Scheduling and workforce data brought together. - Resource planning by region, skills, and hours. - **Outcome** - Less administration while growing to nearly 200 staff. - Over 35% lower operating costs as a share of revenue, excluding staff payments. > Before, the level of admin work to support 70 staff was very heavy. Now, we have nearly 200 staff and the level of admin is minimal. > > — David Thompson, Operations Manager at Regal Health - **35%+** — lower operating costs as a share of revenue, excluding staff payments [Read Story](https://www.skedulo.com/customers/regal-health/) _Work on Shift_ ## Manage the work within each shift. Add tasks to shifts and provide forms or custom mobile pages for completing them. Progress and captured details stay with the work. ### Tasks on shift Add tasks to a shift, set their order and priority, and track completion. ### Forms and checklists Set required steps and validate entries in Mobile, including readings, notes, photos, signatures and completion details. ### Details, action and follow-up Record inspection findings, assign corrective actions and track their resolution. ### Mobile extensions Build custom pages with the records and actions your team needs, connected to workers, shifts, sites, assets and other operational data. _Operations Analytics_ ## Report on coverage and shift performance. [Explore Analytics](https://www.skedulo.com/product/analytics/) ### Coverage Compare required staffing with scheduled coverage. _Illustration: Analytics tile: 98% of Ward B's required shifts covered this week, up 2 points, with Tuesday drawn hour by hour from 6am to 6am, marked at the 2pm and 10pm shift changes - the staff needed as a smooth dashed curve over the staff rostered as blue shift steps, the shortfall shaded amber. The afternoon runs one short until its open shift fills and the step rises over the amber, leaving a sliver short after the 10pm handover_ ### Open-shift fill Measure fill rates and time to fill, and review who receives offers. _Illustration: Analytics tile: 92% of the week's 24 open shifts filled, up 6 points, as a donut - 14 filled by targeted offers in blue, 8 by broadcast in purple, 2 still open in grey - with the median time to fill, 1h 40m, in the middle, and one more open shift filling by broadcast_ ### Roster changes See how often the roster changes after publishing. _Illustration: Analytics tile: 14 changes to Ward B's roster since it was published, down 5 on last week - a purple staircase counting the changes day by day, Saturday to Friday, climbing under last week's dashed staircase that ends at 19, and a swap on Thursday adding a step_ ### Overtime and premiums Review overtime hours, premium trends and the factors behind additional labor costs. _Illustration: Analytics tile: $3,420 paid above base on Ward B this week, down 12%, as three blue bars by driver under the Nurses Award - Sunday penalty 1.75x $1,480, overtime 1.5x $960, shift premiums $980 - the overtime bar growing from $870 as one more overtime shift is approved_ ### Attendance Review punctuality, absences, and differences from scheduled time. _Illustration: Analytics tile: 94% of shifts started on time this week - the 98 scheduled shifts as a grid of small squares in the order they started, green for on time, six amber for late and one rose for an absence - and the last shift clocking in on time, making 91 on time_ ### Offers and swaps Review responses to shift offers and use of shift swaps. _Illustration: Analytics tile: 78% of the week's 36 offers accepted, up 4 points, as a funnel of three centered bands - 36 sent, 32 viewed, 28 accepted in green - one more acceptance landing_ ### Workforce utilization Compare productive time with available hours. _Illustration: Analytics tile: 87% of available hours worked this week, up 3 points, with a bar per role against its available hours - Registered Nurse 91%, Enrolled Nurse 84%, Support Worker 82% - and the Support Worker bar filling from 79%_ ### Agreement and policy checks Review warnings, blocked actions, and approvals. _Illustration: Analytics tile: 96% of the week's 412 award checks passed under the Nurses Award, up 1 point - one bar in three tones with the counts under it: 396 pass in green, 12 warn in amber, 4 block in rose - one more check passing_ _Pulse Platform_ ## Shift scheduling on an enterprise platform. Our Pulse Platform provides the work and workforce records behind shift scheduling. Add other operational data, automate processes and build applications for your business. ### Extend your operational records Add fields to existing work and workforce records, or create objects for other entities your operation manages. Use the related data in scheduling and frontline work. [Explore Pulse Platform](https://www.skedulo.com/platform/) _Illustration: A light line drawing of Skedulo records as white isometric card stacks floating over a faint grid: Jobs at the center, joined by short lines to Workers, Locations, Customers, Shifts, Skills and Availability. A new field draws onto the Jobs record in blue, and two custom objects marked with a plus, Assets and Sites, drop into place and connect._ ### Workflows and automation Build workflows for staffing requests, approvals and shift-related tasks. Use shared workforce records and business rules to automate actions across your operation. [Explore Workflow](https://www.skedulo.com/platform/workflow/) _Illustration: A light line drawing of a workflow on a dotted canvas headed Route urgent jobs, Running. White cards for each step: Trigger, Job created; a decision, Urgent?; Action, Auto-assign; Message, Notify crew. A blue line draws along the path as a dot runs it and each card lights. The No branch to an Approval card, Review, stays grey._ ### Integrations and APIs Bring workforce data from HR and other systems into Skedulo. Share schedules, approved time and operational updates with payroll and other connected systems. [Explore Integrations](https://www.skedulo.com/platform/integrations/) _Illustration: A light line drawing of a white API hub at the center of two faint dashed orbits, wired by rounded lines to four white logo chips: Workday, Salesforce, ServiceNow and ADP. The wires light in blue and small blue packets travel along them in both directions._ ### Build and extend applications Extend Skedulo's web and mobile apps, or build new experiences using your shift operation's records and processes. [Explore Extend & Customize](https://www.skedulo.com/platform/extend-customize/) _Illustration: A light isometric line drawing of a phone lying flat on a faint grid, its screen laid out in white cards with one slot empty. A lattice tower crane beside it carries a card along its jib, lowers it into the empty slot, where it settles in blue, and lifts clear._ ### The Frontline Continuum Model frontline work, the workforce and their relationships in a shared data layer. Applications, workflows and agents use that context across your operation. [Explore AI](https://www.skedulo.com/platform/ai/) _Illustration: A light line drawing of a circular loop around a central core, with five white stations, each with a small icon: Plan, Schedule, Execute, Capture and Analyze. Arrows mark the direction. A blue pulse runs once round the loop, drawing it in blue and lighting each station as it passes._ _Explore further_ ## Related products and use cases. ### Products - [Field](https://www.skedulo.com/product/field-scheduling/) - [Frontline Mobile App](https://www.skedulo.com/product/mobile/) - [Tempo](https://www.skedulo.com/product/tempo/) - [Skedulo Intelligence](https://www.skedulo.com/product/skedulo-intelligence/) - [Forms & Checklists](https://www.skedulo.com/product/forms-checklists/) - [Messaging](https://www.skedulo.com/product/messaging/) - [Analytics](https://www.skedulo.com/product/analytics/) - [Pulse Platform](https://www.skedulo.com/platform/) ### Use Cases - [Shifts & Rosters](https://www.skedulo.com/use-cases/shifts-rosters/) - [Time & Attendance](https://www.skedulo.com/use-cases/time-attendance/) ### Roles - [Schedulers & Dispatchers](https://www.skedulo.com/solutions/schedulers/) - [Care Coordinators](https://www.skedulo.com/solutions/care-coordinators/) ### Guides & Articles - [Demand forecasting for scheduling](https://www.skedulo.com/learn/demand-forecasting/) - [Why you need shift management software](https://www.skedulo.com/blog/why-you-need-shift-management-software/) ## Frequently Asked Questions ### What is shift scheduling software? Shift scheduling software helps you plan staffing by role, location and time, then allocate people to shifts. Skedulo brings availability, qualifications and scheduling policies into that process, with offers, swaps and time tracking to manage the roster through the day. ### Is this the same as rostering software? Yes. Rostering and rota management are other names for planning and maintaining shift schedules. The terms vary by region; the work is the same. ### Can workers swap shifts or pick up open shifts themselves? Yes. Workers can respond to open-shift offers, request swaps and update availability in Mobile. You define eligibility checks and which requests need a manager to approve them. ### How does Skedulo handle call-outs and no-shows? Review the uncovered shift and compare eligible workers, including their availability and scheduled hours. Offer or allocate the work using your rules. Tempo can help prepare the response and follow through on approved changes. ### How does shift scheduling software connect to HR and payroll systems? Use supported integrations or APIs to bring worker records into scheduling and share approved time with payroll. Agree which system owns each record and which updates need to pass between them during setup. ### Can Skedulo track time and attendance for shift workers? Yes. Capture clock-ins, clock-outs and breaks through Skedulo Mobile, a shared kiosk or a connected system using an API. Managers compare worked time with the schedule, review differences and approve the records. ### How does Skedulo check a roster against awards and working-time rules? Configure the scheduling conditions relevant to your operation, such as qualifications, working hours, rest and overtime. Skedulo checks assignments against those conditions and flags conflicts. This supports your review process; pay calculations depend on your payroll setup. ## See Shift Scheduling in action. Talk with us about your staffing requirements and how Skedulo could fit your operation. [Book a Demo](https://www.skedulo.com/book-a-demo/) [Explore the Pulse Platform](https://www.skedulo.com/platform/)