---
url: "https://www.skedulo.com/resources/mobile-workforce-customer-journey/"
type: "resource"
title: "Mastering the Customer Journey"
resourceType: "guide"
date: "2018-04-26"
description: "What does the customer journey look like from the perspective of the customer, scheduler, and mobile worker? Download our latest infographic now to learn the five stages involved in the customer journey!"
lastmod: "2020-04-20"
---

# Mastering the Customer Journey

By Skedulo Team · 2018

From the first moment of service to job completion, find out what your mobile workforce customer journey looks like in our latest infographic.

How does your customer journey shape up? Download the infographic now to learn:

- The five stages of the customer journey (including a bonus stage)
- The role of a Scheduler, Mobile Worker, and Customer
- How the customer journey flows from the initial request to delivery of service
- And more!

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