Skedulo Expands Partner Ecosystem by Aligning with Market Leaders Kronos, Zendesk
February 12, 2020 (San Francisco) — Skedulo announced today the continued expansion of its partner ecosystem, introducing separate technology partnerships with Kronos Incorporated and Zendesk, both well-respected market leaders, to further accelerate digital transformation at organizations of all sizes and drive the future of mobile workforce management.
As the global mobile workforce market is expected to reach 1.87 billion workers by 2022, Skedulo specializes in helping service organizations intelligently optimize mobile resources and streamline workforce operations while providing a highly engaging user experience.
By aligning with Kronos, a leading provider of workforce management and human capital management cloud solutions with 40,000 customers worldwide, and Zendesk, a CRM company with support, sales, and customer engagement products used by 150,000 customers, Skedulo rapidly extends the reach of its solutions developed specifically for the deskless workforce.
With Skedulo and Workforce Dimensions from Kronos, organizations can leverage seamless, real-time data sharing between the two solutions. Mutual customers enjoy the industry-leading scheduling and time and attendance engines in the next-generation Workforce Dimensions suite while still empowering employees and caregivers to focus on delivering quality service. Reducing the number of applications employees and managers utilize enables them to get more done in the natural flow of work.
“The development of the mobile workforce is a driving force for companies to adopt new technologies that will support their business,” said Matt Fairhurst, CEO at Skedulo. “By joining the Kronos Workforce Dimensions Technology Partner Network, end users will have access to the tools they need to manage their work while on the go. It will allow the user to focus more on their interaction with the customer, which is critical to get right the first time.”
“Workforce Dimensions is built on a completely open and extensible platform, enabling innovations with partners, including Skedulo, that empower employees in ways that simply are not possible with legacy solutions,” said Mike May, senior director, Workforce Dimensions Technology Partner Network, Kronos. “Providing a great technology experience not only drives user adoption, but it also helps organizations engage and retain their workforce.”
More about Zendesk partnership
As a Zendesk Technology Alliances Partner, Skedulo will be the first mobile workforce management solution available on the Zendesk Marketplace, extending its customer experience platform to include an offering purpose built for those service providers in the field.
Skedulo’s integration with Zendesk Support allows agents to schedule service appointments and dispatch mobile resources directly from a Zendesk ticket.
“The rise of at home services combined with customers’ expectations for stellar and fully personalized support is pushing companies to look at best-of-breed technology solutions,” said Jerome Agnola, director of technology alliances at Zendesk. “We are seeing many innovative use cases from partners such as Skedulo building on the extended capabilities of our open Zendesk platform. For example, Skedulo gives support agents the ability to easily schedule and dispatch mobile workers directly from Zendesk without having to switch to another system.”
“With Zendesk, we are able to enter into new markets where the customer’s experience, from that very first moment of service, is everything to an organization’s success,” Fairhurst said. “And, being the only company on the Zendesk Marketplace providing a solution for the deskless worker gives us a competitive edge in the area of mobile workforce management.”
Skedulo Mobile Workforce Management is now available on both the Kronos and Zendesk Marketplaces and will be represented at customer events throughout the year. On March 3-5, Skedulo will be sponsoring Zendesk’s user conference, Relate 2020, which will take place at the Miami Beach Convention Center in Miami, Florida.
As Skedulo continues to expand its strategic partnership ecosystems, it is able to form relationships with customers who are utilizing other systems of record, like Kronos and Zendesk, allowing Skedulo to work with organizations that may have been previously out of its scope.