--- url: "https://www.skedulo.com/solutions/care-coordinators/" type: "page" title: "Care Coordinator Scheduling Software | Skedulo" description: "Scheduling software for care coordinators. Match visits to qualified care workers, find cover when someone calls out, and keep clients and families informed." --- # Care scheduling with continuity in mind. Match home and community visits to qualified care workers, with time to travel and consideration for established care relationships. Skedulo helps coordinators plan the week and arrange cover when availability changes. [Book a Demo](https://www.skedulo.com/book-a-demo/) ![Person wearing a headset reviewing a visit schedule on a laptop in an office](https://assets.skedulo.com/uploads/photo-library/stock/persona-role-cc-hero-20261009b.webp) 1. **Role** — Care coordinator, clinical scheduler, scheduling manager 2. **Settings** — Home health, home care, community nursing and disability support, including Australia's National Disability Insurance Scheme (NDIS) 3. **Focus** — Qualifications, availability, travel time, client preferences _The coordinator's week_ ## Coordinate visits, cover and client updates. ### Recurring care schedules Plan visits around qualifications, availability and travel. Account for the care workers a client already knows when allocating recurring work. ### Cover and urgent referrals Compare qualified, available care workers when a visit needs cover or an urgent referral arrives. Review the impact on other visits before confirming a change. ### Visit information Review visit details and notes from care workers alongside the schedule. Keep client updates tied to the changes that affect their care. _For clients and families_ ## Plan for familiar faces. Established care relationships belong in scheduling decisions. Weigh them alongside qualifications and availability, with visit details ready for whoever attends. ![Home care worker checking the visit route on a smartphone at a client's front door](https://assets.skedulo.com/uploads/photo-library/healthcare-human-services/home-community-care/hcc-10-a.webp) _What changes with Skedulo_ ## Support for the decisions behind each visit. ### Scheduling priorities Set objectives for visit windows, travel and capacity, with rules for licensing and distance. Mastermind optimizes the schedule against those priorities. [Explore Skedulo Intelligence](https://www.skedulo.com/product/skedulo-intelligence/) _Illustration: Skedulo Scheduling objectives card, marked Active. Objectives ranked: 1 Service level, keep every promised window; 2 Travel time, the shortest drive between jobs; 3 Resource use, fill each clinician's day before adding one. Rules: Licensed for the job type and Within 25 mi of home base are on; Allow overtime to close a gap is off._ ### Cover with Tempo Tempo is Skedulo's AI agent for schedulers and dispatchers. When a care worker calls in sick, it brings together the affected visits and possible cover. It then prepares the reassignment and client message for you to approve. [Meet Tempo](https://www.skedulo.com/product/tempo/) _Illustration: Skedulo Tempo card with a plan waiting for approval: cover JOB-4841 with Gloria Benitez in two steps, offer the job to Gloria through her app and text Dana Whitfield the new 3:45 - 4:15 PM window, with Edit plan and Approve at the foot._ ### Visit records and escalation Care workers complete visit forms on their phones. Their responses can reveal configured instructions, such as contacting the clinical lead before leaving. [Explore Forms & Checklists](https://www.skedulo.com/product/forms-checklists/) _Illustration: Skedulo mobile home visit form card: the question Fall since the last visit? is answered Yes in rose, and a dashed section opens under it with the approved escalation in amber - call the clinical lead before you leave - then Clinical lead called is ticked and Follow-up needed is chosen as Doctor review within 24 hours_ ## Solace Pediatric Home Healthcare reported an 84% reduction in patient no-shows. - **Before** - Each coordinator kept their own maps and system for finding clinicians. - **With Skedulo** - Families get a text when an evaluation spot opens, before each visit, and when the clinician is on the way. - Families receive their therapy schedule for the week by email every Sunday. - **Outcome** - Reported by Solace within one quarter of using Skedulo. - Less time clinicians spend driving between appointments. > Then we'd email out to those clinicians. Then we'd wait and wait to hear back from them. > > — Darcie Peacock, CEO, Solace Pediatric Home Healthcare - **84%** — reduction in patient no-shows within one quarter of using Skedulo [Read Story](https://www.skedulo.com/customers/solace-pediatric-home-healthcare/) ## Frequently Asked Questions ### How does Skedulo handle care worker credentials? Care worker records hold disciplines, credentials and expiry dates. Set the skills each visit requires. The schedule shows which care workers have them and flags expired credentials. You can also review qualifications that are about to expire with Tempo. Your service still decides who is suitable for each client. ### Can Skedulo connect to our electronic health or medical record system? Skedulo can exchange data with electronic health and medical record systems through configured integrations. Clinical and client records stay in your record system, while schedules, visit records and recorded time move through Skedulo. Your implementation determines which records move between systems and when. ### What happens when a care worker loses signal? Skedulo Mobile saves supported job changes on the device when the signal drops and shows what's waiting to sync. Changes stay marked as pending, then go back to the office when the device is online again. ### Can care workers set their own availability? Yes. Care workers set their regular availability, make one-off changes and manage requests and work offers in Mobile. Coordinators can offer open shifts to eligible workers instead of calling around. ### How does Skedulo support HIPAA and NDIS requirements? Skedulo operates as a business associate under HIPAA and runs a formal privacy and security program with technical, physical and administrative safeguards. Its current SOC 2 Type II report and HIPAA/HITECH validated assessment report are available to customers under NDA. NDIS providers can record NDIS Worker Screening Checks with expiry dates, while plan budgets and payment requests usually stay in your client management system. How you configure the platform also shapes compliance. _Explore further_ ## Explore products, industries and related roles. ### Products - [Field Scheduling](https://www.skedulo.com/product/field-scheduling/) - [Skedulo Intelligence](https://www.skedulo.com/product/skedulo-intelligence/) - [Tempo](https://www.skedulo.com/product/tempo/) - [Forms & Checklists](https://www.skedulo.com/product/forms-checklists/) ### Industries - [Healthcare & Human Services](https://www.skedulo.com/industries/healthcare-human-services/) - [Home & Community Care](https://www.skedulo.com/industries/healthcare-human-services/home-community-care/) - [Community Nursing & Allied Health](https://www.skedulo.com/industries/healthcare-human-services/community-nursing-allied-health/) - [NDIS](https://www.skedulo.com/industries/ndis/) ### Related roles - [Schedulers and dispatchers](https://www.skedulo.com/solutions/schedulers/) - [Operations leaders](https://www.skedulo.com/solutions/operations/) - [Frontline workers](https://www.skedulo.com/solutions/frontline-workers/) - [Workforce and HR leaders](https://www.skedulo.com/solutions/workforce-leaders/) ## See how Skedulo fits your coordination team. We'll show you how to plan recurring visits, compare cover and communicate changes using the requirements your coordination team works with. [Book a Demo](https://www.skedulo.com/book-a-demo/)