--- url: "https://www.skedulo.com/use-cases/asset-management/" type: "page" title: "Field Service Asset Management | Skedulo" description: "Schedule maintenance, inspections and repairs on critical assets with the history and instructions attached, then record condition and follow-up." --- # Keep critical assets working. Schedule maintenance, inspections, and installations with the people and equipment the work requires. Give teams asset history and instructions, then record results and follow-up. [Book a Demo](https://www.skedulo.com/book-a-demo/) [Explore the Pulse Platform](https://www.skedulo.com/platform/) ![Technician with a clipboard checking a row of battery storage containers](https://assets.skedulo.com/uploads/hub-heroes/uc-asset-management-hero-v2.jpg) ## Trusted by teams coordinating frontline work. - Achieve3000 - American Red Cross - Connexin - ECL Group - Mainmark - Rocket Fiber _Who it's for_ ## Asset work, from the planner to the technician on site. Each service visit adds to the asset history the next job depends on. Planners use it to scope the work, and technicians see it on site before they start. _Runs the operation_ ### Maintenance manager Review maintenance due, overdue jobs, unassigned work and repeat visits. [Explore operations leadership](https://www.skedulo.com/solutions/operations/) ![Worker in a lab coat writing on a clipboard beside a filling line](https://assets.skedulo.com/uploads/photo-library/manufacturing-light-industry/plant-maintenance-quality-operations/pmq-08-b.webp) _Plans the work_ ### Maintenance planner Scope the next job from previous repairs, condition readings and unresolved faults. [Explore scheduling and dispatch](https://www.skedulo.com/solutions/schedulers/) ![Worker in a hi-vis vest holding a tablet at a wall planning board](https://assets.skedulo.com/uploads/photo-library/manufacturing-light-industry/plant-maintenance-quality-operations/pmq-07-a.webp) _Does the work_ ### Field technician Review asset history and instructions in Skedulo Mobile before starting the job. [Explore frontline work](https://www.skedulo.com/solutions/frontline-workers/) ![Technician holding a handheld meter and a tablet beside a motor](https://assets.skedulo.com/uploads/photo-library/manufacturing-light-industry/plant-maintenance-quality-operations/pmq-02-b.webp) _One Asset Operation_ ## Coordinate asset service, equipment bookings, and installations. Plan work on installed assets, schedule the equipment teams need, and coordinate new installations. Keep the relevant asset details with each assignment. ### Maintenance & repairs Schedule inspections, preventive maintenance, and repairs with the asset’s location, service history, and work requirements attached. _Illustration: A Skedulo mobile card, Inspected assets, with one row per asset recorded on the visit: AST-1163 on the ground floor riser, not applicable; AST-1152 in the level 3 plant space, failed in solid rose; AST-1147 in the same plant space, passed in green - the failed asset standing out at a glance._ ### People & equipment bookings Schedule vehicles, tools, rooms, or devices alongside the people who need them, using the resource availability recorded in Skedulo. _Illustration: Skedulo job panel for an inverter replacement on unit 2, Wed 13 Aug, 2:00 - 3:30 PM, the technician en route, open on Asset detail: the E-Transit cab chassis, plate 523 NL7, allocated to the job, with a photo of the vehicle, its current location, four seats, fleet ID RAW1259 and its next service due 3 Feb - a vehicle booked as a resource alongside the people._ ### Installation & commissioning Coordinate crews, equipment, and site access. Give teams the instructions and forms to record installation work, test results, and handover details. _Illustration: Skedulo mobile app on an iPhone on a hatched ground, cut off at its foot: the progress of JOB-4803 from request to result - requested as work order 00012345, dispatched to Gloria Benitez, on site at 4:05 PM, isolator AST-1152 failed with follow-up JOB-4871 for Aaron Feldman, the site checklist signed off. Complete job is pressed and the rest lands in turn: complete at 5:21 PM, the work order completed, sent to Finance for invoicing at 5:22 PM, the handover to Aaron Feldman at 5:24 PM._ _Tempo_ ## Work through the maintenance queue with Tempo. Review maintenance requests, ask about previous work and coordinate follow-up with Tempo. It uses the available asset and job records; actions and approval steps depend on your setup. [Meet Tempo](https://www.skedulo.com/product/tempo/) ### Overdue maintenance A service visit is overdue. Review what the asset needs and who can take the job with Tempo. _Illustration: Skedulo Tempo at the start of a dispatcher's day: Tempo greets Mark Doherty at 7:30 AM and writes his Morning brief beside the Issues inbox - 41 jobs today, 11 technicians on, 94% covered; overnight it moved a job to Thursday, synced Gloria Benitez's Friday leave from Workday and sent 23 arrival windows; first, a skill gap on JOB-4866 in Aurora, two offers unanswered and rain from 3:00 PM. Mark opens the skill gap, and Tempo has a plan ready: Aaron Feldman, who holds the certificate, takes the job with Andre Bassett riding along_ ### Repeated fault Review previous repairs before arranging another visit for the same fault. Tempo can help gather the available work records. _Illustration: Skedulo Tempo working an urgent job from its issue: Harvest Table's walk-in cooler is at 41 degrees and rising, and JOB-4861 needs someone who handles refrigerant on site by 3:20 PM. The issue lands in red and becomes the task's header; Tempo reads the job and the qualified technicians' afternoons. The panel opens on the cooler's readings; only Brooke Feeney, on call 8 minutes away, can make it if her routine filter change moves. Once the dispatcher starts the plan, Tempo moves it to Friday, sends Brooke and texts both customers_ ### Failed inspection Review the open finding and prepare follow-up with the responsible team. Tempo can help coordinate the next steps. _Illustration: Skedulo Tempo following up from its issue: Hector Salinas hasn't answered the offer for JOB-4855, a Thursday early start. The issue becomes the task's header; Tempo reads the open offers and today's timing, and the context panel opens on what is still waiting - two Thursday offers, Hoa Pham double-booked around JOB-4858, four jobs to allocate next week. Once the dispatcher starts the plan, Tempo texts Hector, who accepts, offers JOB-4857 to Curtis Mensah, who accepts, and moves JOB-4863 to clear Hoa's overlap_ ### Missing asset history The technician needs more asset history. Use Tempo to help review the available records and prepare a request for the missing details. _Illustration: Skedulo Tempo working a call-out beside the dispatcher: Doug Lindqvist is unavailable from 1:30 PM and JOB-4841, a thermostat and damper check, has no one on it. Tempo reads the absence, the job and who can cover, asks whether Dana Whitfield can take a later arrival, and puts forward reassigning JOB-4841 to Gloria Benitez, HVAC certified and 0.8 mi away, arriving 3:45 - 4:15 PM, its Context panel holding the absence, the job and the plan. Once accepted it checks her route, reassigns the job, texts Dana and closes with a session summary_ _How it runs_ ## The maintenance workflow. _[ 01 ]_ ### Maintenance requests Start with a maintenance plan, inspection finding, customer request, or alert from a connected asset system. _Illustration: Skedulo card for the Salesforce integration: the Salesforce logo, Connected, 4 data flows. Work order 00012345, a quarterly site inspection, comes in from Salesforce in real time and becomes JOB-4803 in Skedulo, pending allocation: 1 synced in 0.8 seconds, Mon 11 Aug._ _[ 02 ]_ ### Priority & service commitments Review recorded condition, asset importance, service commitments, and the impact of delaying the work. _Illustration: Skedulo scheduling objectives card, marked Active: three objectives in rank order - service level, keep every promised window; travel time, the shortest drive between jobs; resource use, fill each technician's day before adding one - and the rules a match must pass, licensed for the job type and within 25 miles of home base checked, overtime to close a gap left off._ _[ 03 ]_ ### Scope & requirements Set the scope, expected duration, skills, equipment, and parts requirements. Include site-access details, procedures, and the records teams must capture. _Illustration: Skedulo Form Builder, Settings tab, for the Site checklist: Form type with Job form chosen over Global form; Job types as chips, Inspection with Fire safety audit added; Resource categories as chips, Inspector with Senior Technician added, so only resources in these categories see it. At the foot: Gloria Benitez, a Senior Technician, sees it on JOB-4803._ _[ 04 ]_ ### People & equipment allocation Match the work to available people with the required skills and credentials. Account for travel, access windows, and the vehicles or equipment needed. _Illustration: Skedulo best-match card for JOB-4821: Gloria Benitez first with a 96 match on a pale green row, ten minutes and 1.9 miles from her last job; Doug Lindqvist at 81, crossing territory; Bridget Hanley at 64, her shift ending at 3:30 PM - the reason under each name._ _[ 05 ]_ ### Service & inspection records Give teams the asset history and instructions before they start. Record work performed, condition readings, parts used, and any unresolved issues against the job. _Illustration: A Skedulo mobile inspection card scoring a vehicle item by item: windscreen and mirrors, pass; tyres and wheels, fail in rose; brakes and steering, pass. A notice logs the defect - the workshop has been notified and the vehicle stays available for metro routes only._ _[ 06 ]_ ### Review & corrective work Assign follow-up for unresolved issues, review the job record, and send results to the systems that need them through configured integrations. _Illustration: A Skedulo workflow canvas for Failed check follow-up, in draft, built a step at a time: Site checklist submitted, then the rule Any check failed. On Then, Request approval from Wade Brennan and Create follow-up, Replace isolator; on Else, Complete the job and Update work order, its tile the Salesforce logo. Each card lands with the line into it._ _Asset History_ ## Every service visit adds to the asset history. Previous repairs, condition readings and unresolved faults help planners scope the next job. Bring that history together with available manuals, attachments and warranty details when preparing the assignment. _Illustration: Skedulo mobile job detail on an iPhone, opening on a map of the site, a pin on 1160 Pioneer Way, Denver: a quarterly site inspection in progress, the site owner's contact, site information with access and hazards, and the work history - two audits passed, a fire door raised in May still open. Record finding slides in the finding page with its severity and the follow-up job it raises for Aaron Feldman, due Friday; saved, the follow-up job sits under the history and the open issue is resolved in green._ _Readiness & Scheduling_ ## The technician and the equipment, booked together. Plan around skills, availability, travel, and site-access windows. Include the required crew members and equipment, and check for missing information before confirming the assignment. - **Assignment requirements** — Review asset information, expected duration, skills, equipment requirements, and site access before assigning the job. - **Missing prerequisites** — Flag missing parts, credentials, or asset details so the coordinator can arrange what is needed or revise the assignment. - **Procedures & evidence** — Provide the required procedures, forms, and evidence requirements before the visit begins. _Illustration: Skedulo job panel for an inverter replacement on unit 2, Wed 13 Aug, 2:00 - 3:30 PM, open on Crew: three allocated against the crew the job requires - Aaron Feldman, team leader, confirmed with safety training complete; Gloria Benitez, dispatched, training complete; Andre Bassett, confirmed, his safety training not completed and flagged in red before the visit._ _Mobile_ ## Asset history, available on site. Give installers, technicians, and inspectors asset details, service history, and instructions on mobile. Configure mobile extensions for multi-asset inspections, nested equipment records, or commissioning workflows that need more than a standard form. - Asset identity, location, and history - Procedures, hazards, and access requirements - Job forms and follow-up actions - Job updates shared with dispatch - Photos, readings, and required signatures _Illustration: Skedulo mobile app on an iPhone on a hatched ground, cut off at the bottom: the job details for a quarterly site inspection open on a map of the site, the job On site, its forms and, under Extensions, a Site access row. The Site access page slides in, linked to JOB-4803, Pioneer Way campus and Gloria Benitez: gate code 4417, Pioneer badge on file, permit to work PTW-2026-0884 expiring Fri 15 Aug, Helen Pryor meets you. Log site entry turns green - entry logged at 4:05 PM._ _Completion_ ## Service records that include the findings. **Condition readings, work performed and unresolved faults belong with the asset record. Use those findings to scope corrective work and future service visits.** ### Condition readings Log condition observations, readings, and parts used as part of the job. ### Photos & signatures Attach photos, annotations, and any required signatures to the work record. ### Service details Record completed procedures and unresolved issues against the asset. ### Corrective work Use findings to define corrective work or a recommended service visit, with an owner and required timing. _Illustration: Skedulo mobile job completion page on an iPhone at 1:1, cut off by the square: for a quarterly site inspection, JOB-4803, the work completed typed in, two materials in the list - a heavy duty door closer and a lockout tag and padlock - the follow-up job the inspection raised, JOB-4871 for Aaron Feldman, and the site owner's signature from Helen Pryor._ _Systems_ ## Connect field work with your existing asset systems. Bring work requests and asset data into Skedulo through integrations and APIs. Send job status, results, and follow-up details back to connected systems according to the integration you configure. - **EAM and CMMS** — Share condition observations, service history, and recommended follow-up work. - **CRM and customer service** — Share job outcomes and follow-up details with customer and service-case records. - **ERP, finance, and inventory** — Share completed-work and parts-usage details for billing, financial review, and inventory records. _Illustration: Skedulo Settings, Integrations, Data ownership: owner chips - All 11, Salesforce 2, Workday 3, Skedulo 5, Finance 1 - over a table of record, owner, who may update it in Skedulo and where it returns. Accounts and work orders are Salesforce's and workers, skills and leave Workday's, all read only in Skedulo; jobs, schedules, forms, completed work and approved time are Skedulo's, jobs returning to Salesforce, completed work to Finance, approved time to Workday; invoices are Finance's._ _Analytics_ ## Maintenance backlog and service performance. ### Work due and outstanding Review maintenance due, overdue jobs, unassigned work, and completed assignments. _Illustration: Analytics tile: 14 exceptions this week across 338 jobs, down 4, stacked per weekday in columns spread across the tile, amber for late, rose for blocked and grey for cancelled - and one of Friday's two lates clearing._ ### Scheduling and dispatch Track time to assign, arrival against the scheduled window, and backlog age. _Illustration: Analytics tile: 4.1 minutes median time to assign, down 18%, with a long blue bar per dispatcher down the tile - Mark 3.6, Jen 4.4, Dana 4.8 and Wade 4.6 minutes - and Wade's bar easing down from 5.1._ ### Travel and utilization Compare recorded work time, travel time, and utilization by the dimensions included in your reporting model. _Illustration: Skedulo Analytics tile: 80% of the working day spent on the job across three regions, down 2 points, with one bar per region split into on-job, travel and idle time. North reads 78% on the job and 18% traveling, its travel segment warming to a strong amber; Central reads 79% and 13%, South 83% and 12%. Key: on job, travel, idle._ ### Completion and repeat visits Review first-visit completion and repeat visits. Include recorded downtime where that data is available. _Illustration: Analytics tile: 97% clean closeouts of 312 completed jobs, up 1 point, with a bar each for forms complete 99%, photos attached 95% and sign-off captured 96% - the photos bar filling from 94%._ ### Job review and follow-up Review missing job evidence, time spent in review, and corrective work created from findings. _Illustration: Analytics tile: 14 corrective actions open across 6 owners, down 3 on last week, the oldest open 11 days - a donut by how long each has been open, the median 4 days in the middle - 7 opened in the last two days in green, 5 open three to seven days in amber, 2 open eight days or more in rose._ ## Mainmark went from 100% paper-based to 90% digital. - **Before** - Paper, spreadsheets, and whiteboards for multi-day, multi-resource scheduling. - Seven offices across Australia and New Zealand plus subsidiaries with no shared system. - **With Skedulo** - Daily dashboards giving managers a helicopter view of scheduled work and performance against targets. - Digital records replacing paper across ground engineering and asset preservation work. - **Outcome** - 90% of records now digital, up from 100% paper-based. - Real-time visibility into scheduling and performance. > For managers, daily dashboards give a helicopter view of what we have scheduled and how we're performing against targets. All that information is at our fingertips and allows us to modify our trajectory, which is very powerful... We've gone from 100% paper-based to 90% digital. > > — Kimberley Bradbury, Salesforce Platform Manager, Mainmark - **90%** — digital, up from 100% paper-based [Read Story](https://www.skedulo.com/customers/mainmark/) _Related Products_ ## Explore tools for asset service teams. ### Products - [Skedulo Intelligence](https://www.skedulo.com/product/skedulo-intelligence/) - [Field Scheduling](https://www.skedulo.com/product/field-scheduling/) - [Shift Scheduling](https://www.skedulo.com/product/shift-scheduling/) - [Frontline Mobile App](https://www.skedulo.com/product/mobile/) - [Forms & Checklists](https://www.skedulo.com/product/forms-checklists/) - [Messaging](https://www.skedulo.com/product/messaging/) - [Analytics](https://www.skedulo.com/product/analytics/) - [Tempo](https://www.skedulo.com/product/tempo/) ### Industries - [Energy & Solar](https://www.skedulo.com/industries/energy-solar/) - [Telecommunications](https://www.skedulo.com/industries/telecommunications/) - [Manufacturing & Light Industry](https://www.skedulo.com/industries/manufacturing-light-industry/) - [Security & Facilities](https://www.skedulo.com/industries/security-facilities/) - [Home Services](https://www.skedulo.com/industries/home-services/) - [Public Sector](https://www.skedulo.com/industries/public-sector/) ### Use Cases - [Field Service](https://www.skedulo.com/use-cases/field-service/) - [Installation](https://www.skedulo.com/use-cases/installation/) - [Inspections & Forms](https://www.skedulo.com/use-cases/inspections-forms/) - [Shifts & Rosters](https://www.skedulo.com/use-cases/shifts-rosters/) - [Time & Attendance](https://www.skedulo.com/use-cases/time-attendance/) - [Communication & Messaging](https://www.skedulo.com/use-cases/communication-messaging/) ## Frequently Asked Questions ### What is field service asset management? Field service asset management is scheduling and completing work on installed assets, such as inspections, preventive maintenance, repairs and installations, with each asset's location, history and requirements attached. Workers record condition readings, parts used and follow-up against the asset. It works alongside an EAM or CMMS, which holds the asset register. ### Is Skedulo an EAM or CMMS? Keep your asset register in your EAM or CMMS while Skedulo schedules crews, supports field work, and records the results. Your integrations determine what is exchanged and when. ### How do field technicians use asset history on the job? Before arriving, technicians see the asset's identity, location, service history, procedures, hazards and access requirements on mobile. On site, they record readings, parts used, photos and unresolved issues against the asset. For multi-asset inspections or nested equipment records, mobile extensions go beyond a standard form. ### Can Skedulo schedule vehicles or equipment with people? Yes. People can be scheduled alongside resources such as vehicles, tools, rooms, or devices. The resource types, availability, and assignment rules are configured around your operation. ### Can maintenance be recurring or condition-triggered? Yes. Work can be created from recurring schedules or configured workflows using events from connected systems. Condition-based workflows depend on the asset data, integrations, and rules you set up. ### Can a failed inspection create repair work? Yes. A configured workflow can use an inspection result to create follow-up or corrective work with an owner, priority, and schedule. Include review or approval steps where your process requires them. ## Show us how you plan maintenance. Bring your maintenance workflow and the asset systems you use. We'll show you how Skedulo can schedule the crews and equipment, support field work and return the results. [Book a Demo](https://www.skedulo.com/book-a-demo/) [Explore the Pulse Platform](https://www.skedulo.com/platform/)