--- url: "https://www.skedulo.com/use-cases/time-attendance/" type: "page" title: "Time & Attendance for Field and Shift Workers | Skedulo" description: "Compare scheduled and recorded time for shifts and field visits, route exceptions to the right reviewer, and send approved time to payroll." --- # Time tracking for field and shift work. Record starts, finishes and progress in Mobile. Review actual time alongside the scheduled job or shift, with worker explanations for missing entries and differences. [Book a Demo](https://www.skedulo.com/book-a-demo/) ![Technician arriving at a tower site gate at dawn](https://assets.skedulo.com/uploads/hub-heroes/uc-time-attendance-hero-v1.jpg) ## Trusted by teams coordinating frontline work. - Achieve3000 - American Red Cross - Connexin - ECL Group - Mainmark - Rocket Fiber _Who it's for_ ## Time records reviewed before they reach payroll. A time record passes through three roles on its way to payroll. Frontline employees record and explain their time, shift supervisors check it against the assignment, and payroll managers receive the record once questions are resolved. _Runs the operation_ ### Payroll manager Receive reviewed time records through configured integrations once exceptions are resolved. [Explore workforce leadership](https://www.skedulo.com/solutions/workforce-leaders/) ![Person using a laptop at a tidy office desk](https://assets.skedulo.com/uploads/photo-library/stock/persona-uc-ta-runs-20261009a.webp) _Reviews the time_ ### Shift supervisor Compare recorded attendance and breaks with the scheduled assignment before approving. [Explore scheduling and dispatch](https://www.skedulo.com/solutions/schedulers/) ![Person in a hi-vis vest reviewing a tablet at a supervisor station on a warehouse floor](https://assets.skedulo.com/uploads/photo-library/stock/persona-uc-ta-reviews-20261009b.webp) _Does the work_ ### Frontline employee Record starts, finishes and breaks in Mobile where the work happens. [Explore frontline work](https://www.skedulo.com/solutions/frontline-workers/) ![Worker using a smartphone in a parked car](https://assets.skedulo.com/uploads/photo-library/healthcare-human-services/home-community-care/hcc-07-b.webp) _One Time & Attendance Operation_ ## Review time across shifts and field visits. Record and review time for site-based shifts, mobile jobs, and days that include both. Keep entries linked to the relevant assignment so reviewers can check overlaps and missing information. ### Shift Time Capture scheduled start and end, clock-in, breaks, clock-out, absence, lateness, and manager-reviewed variance. _Illustration: Skedulo mobile app on an iPhone on a hatched ground, the phone cut off at the bottom: Kevin Maszaros's Today card at 10:20 PM, his afternoon shift at Ward B, Southbank, the timer past 8 hours. He taps End shift and the shift's time opens: scheduled 2:00 to 10:00 PM in grey over the actual 2:12 to 10:20 PM in blue, the break in both, 20 minutes over in amber; clock in 12 min late for traffic, the break as scheduled, clock out 20 min over. He picks Handover ran over, submits it to Jen Alvarez, and it comes back approved and sent to payroll._ ### Field Time Capture travel, arrival, start, completion, actual duration, and evidence tied to the job or visit. _Illustration: Skedulo mobile app on an iPhone cut off at its lower third, showing a field technician's agenda for Wednesday 13 August: the week strip, a map of the afternoon with numbered stops, and the jobs on a numbered rail with the drive between them. The water changeover at 123 Birch St is opened: its page shows the site on a map, In progress, its tasks; the site contact sign-off is ticked and Complete turns it into Job complete at 3:28pm. Back on the agenda the job shows Complete and the quarterly site inspection, 27 min and 3.3 mi away, is next_ ### Blended Workdays Keep entries for visits, activities, breaks, and travel linked to the working day so overlaps or missing time can be reviewed. _Illustration: A Skedulo card reconciling Kevin Maszaros's Sat 1 Mar afternoon as three layers on one time axis from 2 pm to 10:30 pm, each with its sum on its caption line: Shift 8h 08m over the grey 2:00 - 10:00 pm bar with the break notched out; Jobs 6h over two blue job bars, Ward B rounds 2:15 to 5:30 and Discharges 7:00 to 9:45; Tasks 3 of 3 over three green ticks, named under the axis with their times - Handover notes 3:10 pm, Medication rounds 4:40 pm, Incident report 9:30 pm_ _Tempo_ ## Time queries, with context from Tempo. Use Tempo to help bring the relevant schedule and work details into a time query. The worker or authorized reviewer confirms corrections; available actions depend on your setup. [Meet Tempo](https://www.skedulo.com/product/tempo/) ### Missed clock-out Review the shift and ask the worker to confirm when they finished before recording a correction. _Illustration: Skedulo Tempo approving a pay period's timesheets from its issue: 19 Ward B timesheets for Sat 1 - Fri 7 Mar arrive on a blank screen and become the task's header. With the context panel closed, Tempo checks them against the roster and the Nurses Award 2020, then the panel opens on 800 hours worked against 792 rostered. 17 match and two exceptions come into the feed. Once the scheduler starts its plan, Tempo matches Doug Lindqvist's missing clock-out to his shift, approves Kevin Maszaros's 20 minutes as overtime, approves all 19 at once and sends them to payroll_ ### Late start The recorded start is later than planned. Check the entry and the worker's explanation. _Illustration: Skedulo Tempo working a late technician from its issue: travel tracking flags Gloria Benitez, whose drive to JOB-4821 at Pioneer Health Systems now arrives at 2:34 PM after a crash on Interstate 25, past the 2:00 - 2:30 PM window. The issue lands on a blank screen and becomes the task's header; with the context panel closed, Tempo reads where she is, times routes and reads the job. The panel opens on her drive and the job's map, and Tempo picks Santa Fe Drive, 22 minutes sooner. Once the dispatcher starts the plan, Tempo sends Gloria the route, texts Helen Pryor and checks her 4:00 PM holds_ ### Break exception Compare the planned and recorded break, then confirm what happened before changing the entry. _Illustration: Skedulo Tempo approving shift swaps from their issue: two swap requests for Ward B arrive on a blank screen and become the task's header. With the context panel closed, Tempo reads the roster, each worker's role and hours and the Nurses Award 2020; the panel opens on the two requests and the rules. Carol Ng and Gloria Benitez's day-shift swap passes on role, hours and rest; Kevin Maszaros, a Support Worker, can't take Doug Lindqvist's Enrolled Nurse evening. Once the scheduler starts its plan, Tempo swaps Carol and Gloria on the roster, tells them, and declines Kevin's request with the reason_ ### Duration mismatch Compare the overlapping records and supporting explanations before deciding which entries need correction. _Illustration: Skedulo Tempo following up from its issue: Hector Salinas hasn't answered the offer for JOB-4855, a Thursday early start. The issue lands on a blank screen and becomes the task's header; Tempo reads the open offers and today's timing, and the context panel opens on what is still waiting - two Thursday offers, Hoa Pham double-booked around JOB-4858, four jobs to allocate next week. Once the dispatcher starts the plan, Tempo texts Hector, who accepts, offers JOB-4857 to Curtis Mensah, who accepts, and moves JOB-4863 to clear Hoa's overlap, keeping the four jobs on its list_ _How it runs_ ## From clock-in to an approved record. _[ 01 ]_ ### Scheduled hours Create the shift, job, visit, activity, break, or travel expectation as scheduled work. _Illustration: Skedulo Apply roster template dialog: the template Southbank 2 weeks, start date 1 Mar 2026 and end date 28 Mar 2026, and a summary of what it will create - applied to 1 - 28 Mar 2026, 56 shifts for 19 employees, 800 hours - above Cancel and Apply_ _[ 02 ]_ ### Recorded time Record clock events, milestones, and required actuals where the work happens. _Illustration: A Skedulo card of three time-capture sources for Sat 1 Mar - Mobile app (clock in), Ward B kiosk (badge tap) and HRIS import (API) - as tiles down the left, each level with its record in one list on the right and joined to it by a short blue connector: Carol Ng 6:02 am Mobile, Kevin Maszaros 2:12 pm Kiosk, Doug Lindqvist 10:04 pm HRIS, each with an avatar; on the card's floor a green line: 3 ready for review_ _[ 03 ]_ ### Differences & missing entries See where scheduled and actual differ while the context is still available. _Illustration: A Skedulo time record card for Kevin Maszaros, Sat 1 Mar: a grey scheduled bar (8h) over a blue worked bar (8h 08m) on one 2 pm to 10:30 pm axis, the worked bar starting 12 minutes late and running 20 minutes over, the 6 to 7 pm break notched out of both; under it three rows - Clock in 2:12 pm with an amber chip 12 min late, Traffic; Break 6:00 to 7:00 pm, as scheduled; Clock out 10:20 pm with an amber +20 min - and on the card's floor a green line: Approved by Jen Alvarez, sent to payroll_ _[ 04 ]_ ### Review & correction Route flagged records for clarification or review with the relevant schedule and supporting details. _Illustration: A Skedulo time difference card for Kevin Maszaros, Sat 1 Mar: in a box, Clock out 10:20 pm against a scheduled 10:00 pm with an amber +20 min tag, drawn as a grey scheduled bar over a blue worked bar that runs 20 minutes past the plan's end in amber. Below it the Reason field reads Handover ran over and Review by shows Jen Alvarez, Scheduling Manager; on the card's floor the status reads Pending review beside Sent 10:24 pm._ _[ 05 ]_ ### Approval Apply your configured review and approval steps before sharing the record. _Illustration: A Skedulo card of time records for 1 - 7 Mar: a stepper across the top - Draft, Submitted, Approved, Locked, a dot each on one line - with the period's count under each state, 0, 0, 0 and 97, only Locked lit; under it three records - Carol Ng Sat 1 Mar 8h, Kevin Maszaros Sat 1 Mar 8h 08m, Doug Lindqvist Sun 2 Mar 8h - each with a grey Locked pill with a lock, and on the card's floor a line with a lock: Locked by Jen Alvarez, Fri 7 Mar_ _[ 06 ]_ ### Payroll & system integration Share approved records with payroll, finance, or other systems through configured integrations. _Illustration: A Skedulo card of approved time for 1 - 7 Mar: at the top a lock tile, 97 records, 800 h, approved and locked Fri 7 Mar; a thin line runs down from it and branches into three systems under it, each with a tile, a name, what it takes and its sync status - Payroll, 800 h and $64,020; HRIS, hours and leave; Finance, labour cost for Ward B - each with a green Synced pill, the branches traced in blue, and on the card's floor a green line: Shared with 3 systems, 5:04 pm_ _Capture_ ## Time tracking on Mobile. Record starts, finishes, and other required time entries in Mobile. Add an explanation when an entry is missing or needs review. - Clock in and out where configured - Start and complete shifts, jobs, visits, and activities - Record required work, break, and travel information - Explain exceptions at the moment they occur - Submit missing time or corrections with a reason - Work offline where supported and synchronize later - See submitted, returned, corrected, and approved states _Illustration: Skedulo mobile job screen on an iPhone recording an inspection from clock-in to clock-out: the page opens on a map of the site, a pin on 1160 Pioneer Way, Denver, the address under it, then Clock in starts the timer and each press after it moves the job one status on - en route, arrived on site with the address captured, in progress, complete - leaving a timestamped row on the progress timeline as the page scrolls to follow, until Clock out stops the timer at 1:47 and the button turns green: times saved, the travel and on-site split_ _Compare_ ## Actual hours, alongside the plan. A late start, a missed break or overlapping entries can require a closer look. Review recorded time alongside the assignment and supporting information before making a correction. ### Attendance & time Compare recorded attendance with the scheduled assignment, including start, finish, duration, and any adjustments made afterward. _Illustration: A Skedulo card comparing scheduled and worked hours for Ward B's afternoon, Sat 1 Mar: on one 2 pm to 10 pm axis, Bridget Hanley and Kevin Maszaros each have a grey scheduled bar over a blue worked bar, the plan's start and end marked through both. Amber marks and tags show each difference - Bridget: early start 15 min, missed time 1h 30m; Kevin: late arrival 12 min, extended 20 min. A line on the card's floor reads scheduled 16h, worked 14h 53m._ ### Breaks Compare planned breaks with what was actually taken, including missed, shortened, or adjusted breaks. _Illustration: Skedulo award conditions card for MA000034 v2026.1, a compact list in three groups, each value resolving in turn. Working time: rest 10h between shifts, maximum hours 38h / week, overtime 1.5x after 8h, breaks 30 min before 5h, notice roster 14 days ahead. Allocation: seniority longest service, allocation rights part-time first, qualifications RN registration. Pay: premiums afternoon +12.5%, allowances on-call $24 / day, penalties Sunday 1.75x_ ### Work completion Completed, partial, canceled, or awaiting required follow-up before closing the record. _Illustration: Analytics tile: 97% clean closeouts of 312 completed jobs, up 1 point, with a bar each for forms complete 99%, photos attached 95% and sign-off captured 96% - the photos bar filling from 94%_ ### Travel and activity Expected versus recorded travel, mileage, and non-job work. _Illustration: Skedulo mobile time and expenses card for Gloria Benitez, Wed 13 Aug, in draft: work time 7.25 hours over 5 jobs, a mileage allowance of 24.6 miles at $0.70 a mile, $17.22; a $12.00 parking expense is added and its receipt attached, the expenses and allowances total goes to $29.22, and Submit for approval sends it at 5:42 PM, the record marked Submitted_ ### Overlap & evidence Duplicate or conflicting time across shifts or leave, backed by supporting evidence. _Illustration: Two Skedulo shift cells in rose with alert marks, one person booked into both on the same day: the 2pm - 10pm afternoon shift and the 6am - 2pm morning shift, 7 hours each - the overlap the roster flags for review_ _Rules & Policy_ ## Your time review and approval rules. Configure checks for missing entries and time differences, with approval requirements suited to your operation. Reviewers can use the schedule, recorded hours and supporting information to investigate exceptions. **Record corrections, reasons, and approvals with the time entry.** _Illustration: Skedulo rule card for Maximum hours per week, 38h. Its outcome picker steps through Allow, Warn, Block, Rank, Consent, Approval and Pay while a preview shows what each does to Doug Lindqvist on the Mon 3 afternoon shift, 2pm - 10pm, his week at 40h of 38h: assigned as is, assigned with a warning, blocked in rose, ranked 3rd, sent to him for consent, routed to Jen Alvarez, and last, Pay: +$46 for 2h over 38h at 1.5x_ _Exception Routing_ ## Worker, manager and payroll review. A missed clock-out may need the worker's confirmation; a pay-related query may need payroll. Configure review routes around the type of exception and who is authorized to resolve it. ### Routine review Define which entries need a closer look and how they should be reviewed. ### Worker confirmation For missing or disputed actuals. ### Manager review For attendance, completion, or operational context. ### Payroll or finance review For pay, billing, allowance, or cost implications. ### Bulk approval, correction & escalation Group suitable records for approval; return, correct, or escalate exceptions that need a closer look. _Completion_ ## Approved time, with a record of the review. **Keep recorded time, corrections, explanations, and approvals together. Share approved information with connected payroll or finance systems through configured integrations.** ### Supporting information Review the schedule, time entries, and worker explanation, and resolve outstanding questions. ### Rules & exceptions Check the rules and exceptions supported by your configured review workflow. ### Recorded approval Use the authorized reviewers and approval steps configured for your operation. ### Data exchange Send the agreed data to connected systems according to the integration. _Illustration: Skedulo reconciliation of the completed jobs for Wed 13 Aug, checked Thu 14 Aug, 6:15 AM, 64 jobs: a grid of jobs against the Salesforce, Workday and Finance logos. JOB-4803 Quarterly site inspection, JOB-4816 and JOB-4821 tick green in all three; JOB-4837 is flagged amber - work order 00012298 is still In Progress in Salesforce - and the foot reads 63 of 64 jobs in step. The pointer presses Resend: the flag turns green, Resent: work order 00012298 is Completed, and 64 of 64 jobs in step._ _Analytics_ ## Time capture and approval performance. ### Capture completeness Compare expected records against what was actually submitted, by type. _Illustration: Analytics tile: 94% of shifts started on time this week - the 98 scheduled shifts as five rows of small squares across the tile in the order they started, green for on time, six amber for late and one rose for an absence - and the last shift clocking in on time, making 91 on time_ ### Exception rate Missing, late, overlap, break, duration, and attendance issues. _Illustration: Analytics tile: 96% of the week's 412 award checks passed under the Nurses Award, up 1 point - one long bar in three tones across the tile with the counts under it: 396 pass in green, 12 warn in amber, 4 block in rose - one more check passing_ ### Review cycle Time from work completion to approval, broken out by reviewer and record type. _Illustration: Analytics tile: 3.2 hours median time to review a time record this week, down 18%, across Ward B's 97 records - a blue line falling over eight weeks from 6.8 hours, this week's point dropping from 3.6 to 3.2_ ### Manager workload Records reviewed, returned, escalated, and bulk-approved. _Illustration: Analytics tile: 4.1 minutes median time to assign, down 18%, with a blue bar per dispatcher - Mark 3.6, Jen 4.4, Dana 4.8 and Wade 4.6 minutes - and Wade's bar easing down from 5.1_ ### Approval status Approved records, outstanding reviews, and entries awaiting information. _Illustration: Analytics tile: 95% of the week's 428 expected forms completed, 407 of them, up 3 points, with a pair of columns per weekday - expected in grey, completed in blue - and Friday's last four forms landing_ ## From weeks of processing to a couple of days. - **Before** - Spreadsheets, timesheets, calendars, emails, and phone calls to coordinate caregivers. - No centralized way to track who was assigned where. - **With Skedulo** - Centralized scheduling and communication, fewer calls and emails. - Lower error rates and streamlined payroll. - **Outcome** - An operating process that once took weeks now takes a couple of days. - More time back for the team that used to chase the schedule. > When I saw the manual system of spreadsheets, calendars, timesheets, calls and emails, I knew there had to be a better way. Thankfully there was. > > — George Lowe, Business Analyst, Reconnect NZ [Read Story](https://www.skedulo.com/customers/reconnect-nz/) _Related Products_ ## Connect time review with scheduling. ### Products - [Skedulo Intelligence](https://www.skedulo.com/product/skedulo-intelligence/) - [Field Scheduling](https://www.skedulo.com/product/field-scheduling/) - [Shift Scheduling](https://www.skedulo.com/product/shift-scheduling/) - [Frontline Mobile App](https://www.skedulo.com/product/mobile/) - [Forms & Checklists](https://www.skedulo.com/product/forms-checklists/) - [Messaging](https://www.skedulo.com/product/messaging/) - [Analytics](https://www.skedulo.com/product/analytics/) - [Tempo](https://www.skedulo.com/product/tempo/) ### Industries - [Energy & Solar](https://www.skedulo.com/industries/energy-solar/) - [Home Services](https://www.skedulo.com/industries/home-services/) - [Telecommunications](https://www.skedulo.com/industries/telecommunications/) - [Security & Facilities](https://www.skedulo.com/industries/security-facilities/) - [Healthcare & Human Services](https://www.skedulo.com/industries/healthcare-human-services/) - [Manufacturing & Light Industry](https://www.skedulo.com/industries/manufacturing-light-industry/) - [Public Sector](https://www.skedulo.com/industries/public-sector/) - [Retail & Hospitality](https://www.skedulo.com/industries/retail/) ### Use Cases - [Field Service](https://www.skedulo.com/use-cases/field-service/) - [Installation](https://www.skedulo.com/use-cases/installation/) - [Home Appointments](https://www.skedulo.com/use-cases/home-appointments/) - [Shifts & Rosters](https://www.skedulo.com/use-cases/shifts-rosters/) - [Workforce Management](https://www.skedulo.com/use-cases/workforce-management/) - [Asset Management](https://www.skedulo.com/use-cases/asset-management/) - [Communication & Messaging](https://www.skedulo.com/use-cases/communication-messaging/) - [Inspections & Forms](https://www.skedulo.com/use-cases/inspections-forms/) ## Frequently Asked Questions ### What is frontline time and attendance? Frontline time and attendance connects scheduled shifts and field assignments with the time workers actually record. It covers clock-ins, breaks, travel, corrections, review and approval. Because each entry is linked to the shift, job or visit, reviewers can check differences with the context in front of them before anything reaches payroll. ### How does time and attendance help frontline workers? Workers record time from their phone where the work happens and can explain a late start or missed break at the moment it happens. If an entry is missing, they submit a correction with a reason instead of chasing a manager later. They can also see whether each record is submitted, returned, corrected or approved. ### What do payroll, finance and HR teams get from it? They can receive reviewed time records through configured integrations, with the supporting information agreed for the handoff. Resolve missing entries and questions about hours with the authorized reviewers before sending the record. ### How are time exceptions reviewed? Configured rules identify missing, late, overlapping, break, duration, or attendance variance. The record can be routed with schedule, worker, task, agreement, policy, and evidence context to an authorized reviewer. ### Does Skedulo calculate payroll? Skedulo supports time capture, review, approval, and data exchange with payroll systems. Payroll calculations and pay interpretation depend on the payroll tools and integrations used in your implementation. ### How is Skedulo different from a standalone time clock app? Time entries sit alongside scheduled shifts and field visits, including workdays that involve travel between locations. Reviewers can use those assignments and worker explanations to investigate differences. ## Let's look at how you track time. We'll walk through mobile time capture, exception review and how approved records can connect to your existing systems. [Book a Demo](https://www.skedulo.com/book-a-demo/) [Explore Shift](https://www.skedulo.com/product/shift-scheduling/)