Faces of the Frontline: Slavko, Stephen, and Masi from ServiceMaster share their Skedulo story
Founded in 1981, ServiceMaster Clean Vancouver is a leading residential cleaning company based in Canada. They deliver a full suite of cleaning services including floor care and window and gutter cleaning to homes and residential properties.
Slavko, Stephen and Masi are part of ServiceMaster Clean in Vancouver, Canada, an independent licensed business by ServiceMaster Canada.
Slavko has been with the company for almost a decade and progressed from field operations to Operations Manager.
Stephen is a senior crew leader and manages a field team that provides exterior cleaning services for residential and commercial customers.
Masi also works in the field within the floor care, carpet and exterior division.
“With Skedulo, everything is so smooth and straightforward. We can manage and plan our time properly. I have no worries and no stress about what needs to be done.”
Masi agrees, and says Skedulo’s unique features reduce the potential for customer issues.
“I love meeting new people every day, and dealing with strata and property management companies. But there are challenges, and Skedulo helps us prepare for them.
“For example, we can take pictures within Skedulo which are then attached to a job report. The pictures show the job was completed to a high standard, which helps us limit the risk if customers have concerns after the job is complete.
“We can also make notes about the job, and there is a section for customer facing notes and internal notes which help future crews meet customer expectations.”
In terms of scheduling, Slavko enjoys being able to roster crews well in advance so they know what will happen and what work is planned.
“Skedulo is a game changer. It amazes me that other companies can have 60 trucks on the road and no technology to manage their people – they’re still using spreadsheets and paper work orders. It’s so much less productive.”
