Provide the complete customer experience
Empower agents to book appointments with ease
Skedulo’s powerful scheduling and optimization engines handle complexity in the background so the Skedulo for Zendesk Support App provides agents with the right information at the right time when booking appointments.
- Give support agents the authority to seamlessly schedule service appointments in a Zendesk ticket based on customer preferences.
- Skedulo enhances, never duplicates, the data in your Zendesk instance and syncs information from the mobile app automatically.
- Surface data from past appointments to make it available and actionable for agents.
- Skedulo optimization will do all of the work in the background and only show appointment times that are available based on defined criteria.
Keep customers informed throughout the lifecycle of support
Help customers feel connected to support progress with things like appointment confirmations and last mile notifications.
- Precise service appointment times, rather than service windows, can be booked when the support agent is still in direct communication with a customer.
- Appointment booking confirmations can be sent by SMS and email with information about services that will be provided as well as who is going to be providing the service.
- Last mile notifications can be sent to customers to let them know when their field support is close by.