INTEGRATE SKEDULO AND ZENDESK

Schedule your deskless workforce directly from Zendesk

Connect mobile worker scheduling with Zendesk to provide top-notch customer experience.

Provide the complete customer experience

Integrate Skedulo and Zendesk to provide excellent customer experience through a joint solution that can be leveraged from the first moment of service until the completion of a customer support appointment.
One solution to provide agent‑to‑field customer support
Single source of truth for customer engagement
Empower employees with the tools they need to confidently and efficiently provide exceptional support
AUTOMATE AND OPTIMIZE

Empower agents to book appointments with ease

Skedulo’s powerful scheduling and optimization engines handle complexity in the background so the Skedulo for Zendesk Support App provides agents with the right information at the right time when booking appointments.

  • Give support agents the authority to seamlessly schedule service appointments in a Zendesk ticket based on customer preferences.  
  • Skedulo enhances, never duplicates, the data in your Zendesk instance and syncs information from the mobile app automatically. 
  • Surface data from past appointments to make it available and actionable for agents. 
  • Skedulo optimization will do all of the work in the background and only show appointment times that are available based on defined criteria.
ENGAGE CUSTOMERS

Keep customers informed throughout the lifecycle of support

Help customers feel connected to support progress with things like appointment confirmations and last mile notifications. 

  • Precise service appointment times, rather than service windows, can be booked when the support agent is still in direct communication with a customer.
  • Appointment booking confirmations can be sent by SMS and email with information about services that will be provided as well as who is going to be providing the service.
  • Last mile notifications can be sent to customers to let them know when their field support is close by.
SUPPORT THE FIELD

Enable mobile workers to deliver an exceptional customer experience

Provide field resources with the tools to confidently complete work and stay connected to the office while on the move.

  • Notify workers of new jobs, share updated schedules, and communicate in real-time on any device.
  • Sync data back to HQ automatically—even offline—and enhance your system of record. 
  • Capture all the data you need from the field with custom forms and easy photo uploads. 
  • Save time and keep employees focused on customer interactions, not paperwork. 
  • Easy routing, task lists, and customer details make it easier for workers to do their jobs.

Ready to integrate Skedulo and Zendesk to provide the complete customer experience?

Book a personal demo.