// For operations leaders

Manage the operation. See the whole picture.

Plan field and shift work on one platform, with a view of service performance, labor costs and workforce capacity. Use Skedulo to set scheduling priorities and understand how each region and team is performing.

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Person holding a tablet at a window overlooking a yard of parked service vans

Role

VP or director of operations, service delivery manager, regional or branch manager, care manager

Settings

Home services, healthcare and human services, energy, telecom, security and facilities

Focus

Service levels, labor cost, utilization, scheduling priorities

//The operations leader's week

Service performance, cost and capacity.

Service commitments

Review late starts, cancellations and coverage gaps across regions. Identify recurring service problems and the teams or job types affected.

Labor costs

Understand how travel, idle time and overtime contribute to the cost of service. Compare teams and regions to investigate the differences.

Field and shift operations

Manage field crews and shift teams on the same platform, with shared work and worker records. Apply the scheduling rules each part of the operation requires.

Two people talking beside an open service van, one holding a tablet

//For customers and frontline teams

Put your service priorities into practice.

Define how scheduling should balance customer commitments, travel and workforce capacity. Include working-hour policies and team preferences in allocation decisions.

Balance service commitments with travel time and available capacity.
Weigh working hours, rest, fairness and preferences alongside your policies and agreements when assigning shifts.

//What changes with Skedulo

From performance review to operational decisions.

Use periodically refreshed Analytics data to investigate recurring problems. For current scheduling decisions, Tempo helps schedulers assess options and take action within your rules.

Service performance by region

Skedulo Analytics shows cancellations and late starts alongside completed jobs, using periodically refreshed data. Filter by region, job type or period, and set an email alert on the measures you watch.

Explore Analytics

Overtime and additional pay

For shift-based teams, review overtime and additional pay for particular shifts, and see where those costs arise. Before confirming a roster change, check what it costs, which approvals it needs and how it fits your policies.

Explore Shift

Tempo's action history

Tempo, Skedulo's AI agent for schedulers and dispatchers, records each action it carries out: the tool it used, what changed, and the result. The record stays with the task, so you can trace what happened.

Meet Tempo

Trainer mid-compression on CPR manikin, trainees copying at their own manikins

American Red Cross reported a 31% reduction in instructor underutilization.

31%

reduction in instructor underutilization, as reported by American Red Cross

“Now, Skedulo shows us in real time how many hours each resource has been scheduled for the month, so we’ve improved utilization and reduced costs significantly.”

Joe Zito

Vice President of Information Technology, American Red Cross

Read Story

Before

Each region managed its own instructors in spreadsheets and email, with no national view of how they were scheduled.
Instructor hours were tracked by hand, so capacity was only clear after the fact.

With Skedulo

Customers, instructors and training connected in one system of record, alongside Salesforce and a learning management system.
One view of how many hours each instructor is scheduled for the month.

Outcome

More of the instructors' available time was scheduled.
Reported for the full implementation, which also included Salesforce and a learning management system.

//Frequently Asked Questions

Skedulo Analytics shows completed work, cancellations, late starts, travel time and utilization, filtered by region, job type or period. Set an email alert when a measure crosses a threshold. Analytics uses periodically refreshed data. As conditions change, Skedulo Intelligence evaluates them against your scheduling rules and flags warnings or exceptions that need attention.

Yes. Your organization decides when Tempo can recommend an action and when approval is required. Your organization also sets the policies and permissions under which Tempo may act. You can open the records behind a recommendation, follow a task's progress, and check the recorded result. Tempo opens to new teams in waves. Join the waitlist and we'll follow up to discuss early access for your team.

Mastermind, Skedulo's scheduling optimization engine, uses saved settings for your priorities and rules, such as reducing travel or balancing workloads. For shifts, it can weigh working hours, rest, fairness and preferences alongside your policies and agreement requirements.

Configure your requirements for qualifications, working hours, rest and overtime. Include requirements from employment agreements and applicable awards, which set employment conditions in Australia. Skedulo checks assignments against those requirements and flags conflicts. The audit history records agreement versions, overrides and approvals. This supports your review process.

Skedulo supports field jobs and shifts on the same platform, using shared worker and work records. Connect your HR, customer-management and business systems through configured integrations. To report on data from those systems in Analytics, confirm the fields and reporting setup with your Skedulo team.

//Explore further

Explore products, industries and related roles.

Products

Use Cases

Guides & Articles

See how Skedulo fits your operations team.

We'll show you how Skedulo handles the service measures, cost questions and scheduling decisions your operations team is responsible for.

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