Public Sector Scheduling Software for Field Teams

Trusted by teams coordinating frontline work.

//Tempo

Work through the service queue with Tempo.

Ask Tempo about waiting requests, review assignments and prepare schedule changes with coordinators. Available records, actions and approvals depend on your setup.

Meet Tempo

Pothole spikeStreets

Pothole requests have tripled since the thaw

Automation : 311 request volume alert

CreatedMon 10 Mar, 8:05 AM 3h 55mto the 24-hour standard

Assigned to

You

ContextPreparing contextUpdated just now

WorkingStep 1 of 3Step 2 of 3Step 3 of 3

CompleteDone just now

Seed prompt · from the issue

Alder Creek's 311 has logged 86 pothole requests since Friday's thaw, three times a normal March weekend.
19 are on arterial streets, which the city patches within 24 hours; the oldest reach that at noon.
Both patch crews are booked on residential routes, and the crack-sealing crew under Hector Salinasresource is on Elm Avenue.

ThinkingChecking the street crews' commitments

Thought for 3s

Arterial potholes come first. Let me weigh each request's age and priority against what the street crews already have booked.

Gathering context

Context generated· 3 sources

Reading 311 pothole requests86 openChecking street crew schedules3 crewsReading the service standards24 hours, 3 days

Taking the arterials first would leave 31 residential requests late. Hector's crew can switch from sealing; Elm Avenue can wait a week.

Ways to clear the arterials

requests late by Friday

A Patch crews take the arterials firstTheir residential routes slip by two days 31

B Saturday overtime for both patch crewsThe arterials still wait until Saturday 12

C Move the sealing crew to potholesNone late by FridayElm Avenue's crack sealing moves to next week 0

Recommended planHigh confidence

Move Hector's crack-sealing crew to arterial potholes through Wednesday

What happens

1Switch Hector's crew to potholesarterials first, from 9:00 AM

2Move Elm Avenue's crack sealingto Mon 17 Mar, homes told

3Update the people who reportedeach with a patch date, by text

Edit planStart plan Started at 8:08 AM

Writing to Hector

Asked Hector's crew to switch· by app message

Tempo → Hector SalinasResource · App message8:09 AM

Hi Hector, can your crew switch from crack sealing to potholes through Wednesday? 19 on arterials, oldest first; the list is in your app.

Waiting for Hector

Hector SalinasResource → Tempo · App message8:12 AM

Yes. We'll load the patch truck and start at 9:00 AM.

Moving Elm Avenue's crack sealing

Elm Avenue moved to Mon 17 Mar· its 40 homes told

Updating the people who reported

Texted the 86 people who reported· each with a patch date

Hector's crew patches the 19 arterial potholes through Wednesday, Elm Avenue waits a week, and everyone who reported has a date.

Ask a follow-up…Working on the plan…Ask a follow-up…

Ask

Context Comms123

Pothole spike evidence

Task · streets-pothole-spike-mar10

Plan

i

0 of 31 of 32 of 33 of 3

Waiting on contextDrafting a planProposed · waiting for youStarted 8:08 AM

Patch every arterial pothole within 24 hours

Switch Hector's crew to potholesWritingDone

Move Elm Avenue's crack sealingMovingDone

Update the people who reportedUpdatingDone

Pothole requests

i

Since Fri 7 Mar

86open

19on arterials

7due by noon

Street crews this week

i

Fully bookedArterials covered

Alder Creek Streets · Mon 10 - Fri 14 Mar

Patch crew 1Northwest residential route

Patch crew 2Southeast residential route

Sealing crewElm Avenue, through WednesdayArterial potholes

ContextComms

New issue

Pothole requests have tripled since the thaw

Request spike · Streets · just now

//Why this is hard

Requests can stall between departments.

A service request is logged, but a crew hasn't been assigned. An inspection is finished, but the person who requested the service is still waiting for an update.

Requests wait for an assignment

A request reaches the right department, but nobody has scheduled the staff or crew to carry it out.

Available staff may not meet the requirements

Qualifications, required licenses, location, and existing assignments can all limit who’s available to take the next job.

People wait for updates on completed work

The visit is finished, but the person who requested the service is still waiting to hear whether it was resolved.

Records take time to piece together

Forms, photos, and visit notes sit in separate places, making review, follow-up, and reporting back to the requester harder.

The backlog is hard to prioritize

Managers need request age, urgency, and available staff in view before deciding what to schedule next.

//How it runs

The service-request workflow.

//The segments

Public-sector operations, by service.

Local Government & Municipal Services

Assign each request to a responsible team and track the work through completion.

Requests connected to scheduled assignments.

Schedule staff or crews for the requested service.
Update the person who requested it when plans change.
Keep visit results and follow-up details with the request.

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Public Works & Utilities

Plan crew assignments around job priority, required skills, location, and existing commitments.

Urgent repairs alongside existing crew commitments.

Match crews to job requirements and site locations.
Review existing assignments before adding urgent repairs.
Record completed work and follow-up needs against the asset or work order.

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Public Safety & Emergency Services

Assign readiness checks and routine tasks, then track completion and follow-up.

Readiness checks with assigned staff and due dates.

Schedule support staff around role requirements and availability.
Assign readiness checks and track completed tasks.
Record issues and assign follow-up to the responsible team.

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Permitting, Licensing & Field Inspections

Connect inspection appointments, field findings, and application records.

Field findings returned to application records.

Schedule visits around inspector qualifications and site availability.
Capture findings and supporting evidence on mobile.
Share inspection results with connected permitting and licensing systems.

Explore

//Pulse Platform

Build around the way your agency works.

Use our Pulse Platform to connect service requests, field assignments, and departmental reviews. Build the workflow your agency needs and integrate it with the systems that hold permit, case, or asset records.

System of record

Add fields or related objects for districts, service requests, permits, assets, and more alongside work and people records.

Explore Pulse Platform

Workflows and automation

Route a completed visit to the responsible department for review and assign any follow-up through configured workflows.

Explore Workflow

Integrations and APIs

Connect your public sector operation to citizen CRM, case, permitting, licensing, and GIS systems. Use integrations and APIs to bring request and work-order data into Skedulo and share status, completed work, and record updates.

Explore Integrations

Experiences built around your business

Create field forms and review views for staff, or customer-facing request and status experiences.

Explore Extend & Customize

The Frontline Continuum

Represent staff, service work, locations, and their relationships in a shared operational model.

Explore AI

//Value

Service priorities alongside staff capacity.

See which requests are waiting, what they require, and who’s available to take the work.

Assigned responsibility

Keep the request, responsible team, and scheduled assignment connected.

The service backlog

Review request age, urgency, and staff availability before assigning work.

Visit requirements

Field teams can access the forms, site details and instructions required for the visit on Mobile.

Request status

See whether work is assigned, underway, waiting on another step, or completed.

//Mobile Frontline

Keep field and office teams working from the same request.

Share visit details on mobile and connect completed forms, photos, and outcomes to the service record.

How customers put Skedulo to work.

86%

Increase in scheduling and dispatch efficiency

“We're able to make sound business decisions that better all parties involved...”

90%

Reduction in paper-based work

“For managers, daily dashboards give a helicopter view of what we have scheduled and...”

31%

Reduction in instructor underutilization

“Skedulo worked with us to create a customized solution that is truly plug-and-play...”

//Explore further

Connect scheduling with the rest of your team’s work.

Products

Use Cases

Roles

Guides & Articles

//Frequently Asked Questions

Government field teams usually run on two layers: a system of record for permits, cases or assets, and a workforce layer that schedules staff and gives them the job on a phone. Skedulo is the workforce layer. It assigns requests by role, credential and district, puts forms and site details on mobile, and sends results back to the system of record.

It is the work of turning a resident request, permit inspection or maintenance need into a scheduled visit, completing it in the field, and closing the record. The difficult parts are matching qualified staff, keeping the requester informed, and keeping records in sync between departments. Skedulo handles scheduling, mobile completion and status updates.

Yes. Work can carry district, role, qualification and equipment requirements, and scheduling uses them to find eligible staff, with vehicles or equipment scheduled alongside them. Your agency defines the assignment rules and maintains the staff records the matching uses.

Yes, through configured text messages. Agencies can set up SMS confirmations, reminders, delay notices and completion updates triggered by the status of the work and their own recipient rules, which cuts down on status calls once a visit is done.

Yes. Configure integrations to bring the necessary permit, case, or asset details into scheduling and return field results. Our Pulse Platform also lets you build shared processes across departments without moving every record out of its current system.

Skedulo makes its SOC 2 Type II and HIPAA/HITECH assessment reports available under NDA. Review the current evidence, deployment arrangements, and contractual requirements with your security team; confirm any government-specific authorization directly with Skedulo.

See Skedulo for your agency's field services.

Explore scheduling, Mobile and service workflows around the requests your teams handle, alongside the systems you need to keep.

Book a Demo Explore Field

Public service requests,scheduled for the field.

Work through the service queue with Tempo.

Move Hector's crack-sealing crew to arterial potholes through Wednesday

What happens

Plan

Pothole requests

Street crews this week

Requests can stall between departments.

Requests wait for an assignment

Available staff may not meet the requirements

People wait for updates on completed work

Records take time to piece together

The backlog is hard to prioritize

The service-request workflow.