Skedulo Services

Skedulo’s skilled and passionate Customer Success team is here to support your business every step of the way as you transform how you manage your mobile workforce. Get the most from Skedulo’s powerful and flexible platform with the support of a world-class Customer Success operation.
You benefit from Skedulo’s deep knowledge about our platform, best practices, and industry use-cases.
Skedulo is committed to being prompt and responsive to your questions, challenges, and victories.
Guidance and support throughout training, adoption, and ongoing use ensure customers start and stay successful.
Our proven team has implemented Skedulo efficiently into the tech stacks of more than 100 customers.

Solution consulting & implementation services

Skedulo’s proven methodologies ensure you have a successful implementation and seamless tech stack to support your business objectives.

Working with your leadership, subject matter experts, and end-users, Skedulo’s team will scope, design, and execute a solution strategy that solves the real problems your business is facing and maps to your requirements. Skedulo’s solution architects, project managers, developers, and quality analysts support you through each step of the way.

Discover and Plan
Skedulo’s experienced solution architects work with your team to define a high-level solution tailored to your desired business outcomes. The resulting Statement of Work (SOW) becomes the project’s detailed roadmap for success.
Build and Test
A Skedulo team with expertise in your needs will build your solution on Salesforce or our independent platform. Communication and collaboration with your team will keep the project on track and everyone informed.
Confirm and Train
Skedulo then completes the solution build with feedback from User Accepted Testing (UAT) and customer approval. Next, Skedulo supports you through training and change management leveraging the proven “train the trainer” model.
Deploy and Go Live
A successful “go live” is what drives Skedulo’s passionate implementation team. After a carefully managed and documented process, Skedulo will help you celebrate your success and continue to support you through adoption.

Customer success & ongoing support

Skedulo’s dedicated Customer Success team will help you continue to get the most value possible from the Skedulo platform after you go live. Thanks to a careful handoff from your implementation team, your customer success manager will have a head start learning your business and use case.

Your customer success manager will be your guide as you optimize your mobile workforce management with Skedulo.

  • Communication and training on new features
  • Best practices for your Skedulo instance
  • Thought leadership relevant to your use case
  • Account management with regular customer health checks
  • Escalation for Technical Support
  • Marketing and other partnership opportunities with Skedulo

Support for every customer

Support is included with every Skedulo license purchase, with clearly defined response times for requests. Additional support packages are available for every level of need. Every Skedulo customer has 24/7 access to the online Support Portal where you can submit tickets and search the knowledge base for fast and simple access to the answers you need. The Portal offers downloadable resources and training guides as well as explanatory videos of product features. Learn more about our support package.

Ready to make your entire team more effective?

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