Your guide to workforce ops, scheduling tips, and software design.
How the customer feels about your company is much more than a “feel-good” metric. “Customer Experience will overtake price and product as the key brand differentiator by the year 2020,” according to customer intelligence consultants at Walker. Forrester notes that 72%...read more
We get asked pretty frequently, “Is mobile workforce management the same as field service management?” So we’re putting on our philosopher’s hat to go deep on this question. Like so many of life’s great questions, the answer is not a simple yes or no. At the heart of...read more
APAC CIO Outlook recently recognized Skedulo’s native integration with Salesforce, naming Skedulo as a Top 25 Salesforce Solution Provider in its special Salesforce edition. The list highlights companies that, from a CEO and CIO perspective, offer “groundbreaking...read more
Nearly 3 out of 4 workers will be mobile-enabled by 2020. Whether you think of them as field service employees or not, that’s what they are by default. How are you going to intelligently manage their schedules, routing, communications and tasks? The Challenges of...read more
Why pay when you can get it for free? That’s how many businesses have been able to survive in an atmosphere of rising costs and slimmer margins. While there are many low-cost alternatives and free resources that business owners can access, the marketplace also abounds...read more