Skedulo Intelligent Mobile Workforce Management
The place for tips and tricks on scheduling and customer experiences, plus our thoughts on the latest trends in employee mobility and management.
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The Great Resignation: Why are people leaving deskless work, and what can you do about it?
The Great Resignation is hitting businesses hard. According to Microsoft’s The 2021 Work Trend Index, 46% of workers are planning to change jobs, while The Guardian reports that almost one in four employees in the UK are now plotting a career change. Deskless workers, in particular, have had a tou…
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The crucial role of CX in the UK’s fibre broadband gold rush
The fight for fibre broadband supremacy is on, and an army of alternative networks (‘alt-nets’) is joining the arms race. Nearly 25% of known operators building fibre-to-the-premises in the UK were established in 2021 and 104 of them are now active. Some projects, like the £1bn deal between Transp…
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How Automated Scheduling Solves the Challenges of Mobile Workforces
Is your organization ready for “the moment of service”? For companies with mobile workforces, the ability to quickly and accurately put the right team member in the right place at the right time is a critical requirement for success. More succinctly: managing schedules is your business. Unfortunate…
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6 Ways Digital Transformation Can Truly Support Your Deskless Workforce
It’s no secret that digital transformation has been an ongoing effort for many companies for several years. Organizations have realized the benefits of shifting to digitally-minded business processes, tools, and cultures, along with the risks of failing to adapt. More recently, the COVID-19 pandem…
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Embracing our diverse stories: Celebrating the Lunar New Year with Skedulo’s Khoi Phan
Happy Lunar New Year! It’s that time of year when an estimated 1.5 billion people around the world (especially in Asia) observe Lunar New Year, marking the first moon in the lunar calendar. Celebrations can last for up to 15 days, or until the next full moon, depending on the location. Every coun…
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9 Field Service Operations Management Challenges (And How To Solve Them)
Field service operations management refers to the processes and tools that an organization leverages to make continuous improvements and provide value, both to stakeholders (e.g. employees, customers, contractors) and the overall business. It’s essential for boosting efficiency, eliminating workflo…
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