Traffic control and public safety provider Area Wide Protective (AWP) grew faster than its paper-based scheduling and dispatch system could handle. Learn how AWP used Skedulo and Salesforce to clear the scheduling traffic jam even during hyper growth.
About AWP
Area Wide Protective (AWP) provides comprehensive traffic control and related services for infrastructure projects, construction and utility work. They manage, schedule, and dispatch roughly 5,000 mobile workers from more than 60 offices across 19 states. Over a period of two years, AWP has seen significant organic growth compounded by five acquisitions.
“With every office we were adding, with every service we were adding to our portfolio, it was critical for us to be able to automate scheduling both for those services and for those offices,” said Ashish Patel, director of strategic initiatives at AWP. “So we really needed a solution that was flexible to implement and also to scale.”
The manual scheduling process created challenges included delays on delivering or receiving critical business information, pain and inefficiency managing employee schedules against customer needs, and excessive costs. Significantly, the customer experience was also suffering due to inconsistencies and delays.
AWP Transforms their Business with Skedulo + Salesforce
AWP implemented Skedulo into their Salesforce instance to solve the complex scheduling problem at the core of their business, and the results have been dramatic for the scheduling team, the mobile workforce, the back office, and AWP’s customers.
For Schedulers
