Case Study

ECL Group

Industry
Facilities Services
Appointments scheduled a year
23,000+
Number of employees
650+

ECL Group is a leading critical services company specializing in fuel systems, LPG systems and technology solutions. ECL Group is strongly committed to building sustainable relationships with its clients and takes pride in consistently delivering exceptional outcomes. This is accomplished with Skedulo through the visibility ECL Group provide to their customers from project scope through to delivery.

Challenge

ECL Group faced the all-too-common problem of having disparate, disconnected software systems across their organisation. Some of these systems had field service capabilities while others had only scheduling ability. Of ECL Group’s six different business units, some were using home grown systems while others had purchased solutions from external providers.

Solution

By adding Skedulo’s native solution to their Salesforce CRM, ECL Group was able to unify their mobile workforce management processes on a single system. ECL Group are rolling out Skedulo to its contracted employees, providing further visibility throughout its business and to its customers.

“We currently complete around 23,000 individual inspection per annum. Skedulo enables us to schedule, allocate and monitor completion of these jobs across a wide range of technicians and subcontractors”
Dan Stewart
National Operations Manager, ECL Group Compliance Services

Results

ECL Group schedulers are finding Skedulo to be intuitive and simple to use when managing their mobile workers. Their performance as a business team is getting attention. ECL Group have been asked by several subcontractors what the schedulers are using for their mobile workforce management and how it works.

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