About Tyrrells
Tyrrells Property Inspections (Tyrrells) is a respected leader in the building inspections industry.
Founded in 1983, the company provides a full range of building inspection services including quality assurance and pre-purchase inspections as well as engineering, asbestos, fire safety, home owner warranty, strata and dilapidation reports.
Tyrrells have an award-winning architectural team who develop residential and commercial designs and manage the DA approval process for their clients.
With a highly experienced team, Tyrrells also offer expert witness and mediation services to resolve building disputes.
Challenge:
A lack of real time communication made it difficult to equip field staff with the right information
Tyrrells is home to a large team of licensed builders, structural engineers and architects who provide services to a diverse range of clients—from home owners to prominent developers.
With almost all work conducted in the field, the majority of Tyrrells staff operate 100% remotely. They complete all paperwork from home, and go directly to site after receiving instructions from the office.
For over 30 years, Tyrrells administration staff had followed an entirely manual process to dispatch new jobs. This included a custom-built database, Word-based report templates, and lots (and lots) of emails. Although it had served the company well, the volume of emails and disparity of information was creating internal inefficiencies—particularly in peak periods.
Hannah says Skedulo has reduced duplication of information, because everything is now in one place instead of being scattered across siloed systems and emails.
“It’s created a fast and simple workflow, with a one-click dispatch that sends the package of information straight to the Building Consultants. Particularly in the afternoons when we dispatch most of the jobs, staff are much less stressed now!”
Tyrrells also uses Skedulo’s staff identification features— such as tagging and inclusions/exclusions—to quickly identify which staff are most appropriate for certain jobs.
Moving forward, Hannah is now working with her Skedulo Customer Success Manager to help eliminate other manual processes.
“We still use the scheduling spreadsheet because we have never found a better way to keep a running list of all projects. We even spoke with a company in the past and it didn’t work out, so we’d written it off as impossible.
“Skedulo is exploring how to incorporate this for us so every aspect of our scheduling is centralised. We’re very excited about that.”
