CWPS, an IT services provider in Washington, DC, was struggling with missed appointments, inconsistent data, and excessive service costs. Learn how Skedulo centralized and automated CWPS’ manual scheduling, saving them time, money, and providing data to better manage their business.
About CWPS
Launched in 1980, CWPS is a leading provider of managed IT, help desk, and other support services. CWPS is based in the Washington, DC, area and services commercial enterprises across the U.S. With onsite services core to its business, CWPS was struggling to send the right engineer to the right customer while managing expenses and fulfilling client agreements. With more than 300 customer relationship to manage, CWPS was held back by scheduling in spreadsheets, email, and other manual tools.
“There were a lot of missed visits, and a lot of clients were complaining. When you looked, the spreadsheet didn’t necessarily match from week to week. It was just very manual and it just made no sense,” said George Estrada, chief technology officer at CWPS. Shortly after joining CWPS, George set his sights on solving this problem once and for all.
One of George’s key requirements was a solution that would connect natively and seamlessly to CWPS’ Salesforce instance. “I wanted a solution that was native to Salesforce and have it link back to the client record. It didn’t make any sense to me to have to go into Salesforce to look at one thing, and then if I wanted to see the visits, go into something else. So that was the driving force.”
CWPS Saves Money with Skedulo
With Skedulo integrated natively into Salesforce at CWPS, they stopped missing appointments immediately to the delight of their customers. Now, work requests from the client go straight into Skedulo, which manages schedules, dispatches workers, captures key data onsite, and enhances Salesforce as CWPS’ source of truth. But even more importantly, the speed and efficiency of using Skedulo resulted in significant cost savings for the company.