Case study

Healthstrong

Industry
Healthcare
Mobile Employees
300+
Appointments Scheduled
+30%

HealthStrong is one of the largest healthcare providers in Australia with more than 300 practitioners providing services to residents of aged care facilities across the country. The company also offers home care and anticipates exponential growth in this market as governments and healthcare providers globally work to address the needs of an aging population.

Challenge

The demand for home care is on the rise and to meet this demand and grow the business, HealthStrong needed a more effective and reliable way to schedule their mobile workforce. The existing scheduling process was inefficient and time-consuming. It was also difficult to identify the right person for each job without firsthand knowledge of the practitioner’s skills.

Solution

Integrated with Salesforce, Skedulo provides HealthStrong with an online scheduling solution that allows them to deliver the right care to the right patient at the right time. Skedulo’s Field Worker Mobile App makes it easier for practitioners to manage their appointments so they can focus on their jobs out in the field. It also provides complete transparency on jobs completed and hours worked.

"With Skedulo we have so much more timely and accurate data about our practitioners and the time they spend in the field. We can ensure our contractual demands are met while also reducing revenue leakage."
Chris Kaalvas
Salesforce Development Lead, Healthstrong

Results

The time to schedule each appointment has been cut in half, boosting overall workforce efficiency considerably. Patient care and service are improved with the right practitioner assigned to each job. Business Intelligence gained through Skedulo aids in sta retention and reduces revenue leakage. HealthStrong is equipped to deliver excellence in aged care no matter where the patients reside.

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