About Sports Kickstart
Sports Kickstart is a sports institute that trains children and adults in a positive and professional environment. Based in Sydney, Kickstart offers professional full-time coaches that specialize in soccer and baseball, while providing an enthusiastic environment for children to learn and develop. Sports Kickstart’s philosophy is built on the understanding that children love to have fun and enjoy excelling at what they enjoy doing while improving their confidence, future success, and momentum to build upon themselves. Learn how Sports Kickstart used Skedulo to solve scheduling and communication challenges to nearly double their year-over-year growth to 15% and reduce time spent scheduling by 40%.
Sports Kickstart was growing quicker than their processes could manage as there are very few sport institutes that can deliver the professional support that they can. Using spreadsheets, email, and text messaging to relay assignments became cumbersome as the team grew. This manual process was very time consuming, and Kickstart’s schedulers were spending too many hours confirming the details of who, what, and where than was reasonable. And with so many manual processes, their data had become unreliable and human error was unavoidable.
Sports Kickstart knew they could not continue with this manual process and took advantage of growing demand for their programs at the same time. The number one priority for Kickstart was to get the information to the team on the road as quickly and as efficiently as possible. Kickstart launched their search for a solution that would move information quickly and reliably from the office to the road and back, would integrate with their Salesforce CRM, and was capable of automating scheduling capabilities reliably.
“When you have 50 sessions and 50 jobs a week, you can easily control it. Once it gets to 300-400 sessions per week you need to improve the structure. We needed something that was scalable, accurate, and easy to use.”
Re-Allocating People Hours Spent on Old Scheduling Proccesses
By adding Skedulo’s native solution to their Salesforce CRM, Sports Kickstart was able to leverage one platform to centralize their scheduling data and processes, and ultimately solve their number one problem of disparate, inaccurate communication. In just three months, Sports Kickstart implemented Skedulo, including the specialized configurations needed to map the solution to their nuanced business needs and ensure scalability. With a workforce and customer base dominated by tech savvy millennials, Kickstart was thoughtful about choosing a solution that met their expectations.
“We looked for a few options, but we needed something to integrate with Salesforce as it was our CRM. It needed to be quite customizable, but also have a general structure,” said Ros.
In just three months, Sports Kickstart implemented Skedulo, including the specialized configurations needed to map the solution to their nuanced business needs and ensure scalability. With a workforce and customer base dominated by tech savvy millennials, Kickstart was thoughtful about choosing a solution that met their expectations.
“We work a lot with millennials. They have high expectations of technology and features,” says Ros. “You can see on out customers faces that Skedulo has a level of color and fun to it. It’s not just a black and white app that is boring. It’s got some cool features to interact with.”
With Skedulo, Sports Kickstart has reduced time spent scheduling by 40% and no longer relies on spreadsheets, emails, and text messaging to communicate vital business information. The coaches and staff at Sports Kickstart report that the Skedulo mobile app is intuitive and easy to use, and now that time saved can be put towards projects to help Sports Kickstart continue its impressive growth.
Skedulo has been so helpful to the business that Sports Kickstart promotes its use of the solution to its customers, who appreciate the use of modern technology and understand its benefits. Moreover, Kickstart’s coaches and staff find it is easy to train new employees on Skedulo thanks to its intuitive design.
“The transition was quite seamless and this was very important for us. You don’t need a manual to transition to using Skedulo. Even with Salesforce integrated, it was quite simple to understand,” Ros says. “Skedulo really made the experience enjoyable and we feel like we matter.”
“Our business is growing since we started using Skedulo. We are seeing 15% growth year-over-year. We can continue to grow and it grows with us. Before using Skedulo, we were growing 7% to 9% year-over-year,”