Spreading Light on Expanding Operations
Sunrun wanted a solution that integrated with their Salesforce CRM instance and provided the right functionality that would scale as they dispatched more solar advisors to more locations. The team wanted visibility into what was happening that day with their employees staffed at retail locations. And the regional managers needed a much simpler and more reliable way to schedule their teams. Skedulo’s mobile workforce management solution was the right fit for Sunrun’s growing retail operations.
“We were really impressed by Skedulo’s simple architecture, user friendliness, and customization options,” Jokerst says.
“The great Skedulo team was really responsive to our needs and built a shared understanding,” adds Tim Haines, senior product manager at Sunrun.
Today, Skedulo makes it easier for Sunrun to schedule their solar advisors across their retail locations and strengthen their relationships with retailers. “We’re in hundreds of stores across the US, so we needed a tool so that we could see where our solar advisors were and whether they were checked in,” says Jokerst. “Attendance is very important to maintaining those retail partnerships.”
Not only does Skedulo help Sunrun to manage their retail operations at scale, Skedulo also helps them to understand their mobile employee performance at a more detailed level. “With Skedulo, now we can dial into a specific solar advisor at a specific store and compare their hours worked and performance against the rest of the team,” says Jokerst. “We can have a better understanding of the best fit for the right person at the right store at the right time.”
At the greater business level, Skedulo provides visibility into what’s happening in the field and drives key decision making towards operational efficiency. “Our management really loves it,” Jokerst says. “It helps us to know whether we need to increase support or headcount in a certain area. And our communication is much more efficient.”
