Case Study

Where Food Comes From

Industry
Agriculture
Number of Mobile Employees
60+
Inspections Per Year
2,600+

Where Food Comes From coordinates independent inspectors who verify food quality and handling practices all over the nation. Their mission is to ensure that everyone interested in the quality of food — from growers and farmers to retailers and shoppers — are able to gain full visibility into the complex process of creating and transferring foods from farm to table.

Challenge

The independent auditors contracting with Where Food Comes From are quite literally in the field. Getting information to them, getting audits back from them, and even knowing where they are at any given point were all real challenges. The uncertainty slowed down operations and stretched out the billing process.

Solution

Leveraging Skedulo’s Mobile Workforce Management platform, integrated with their Salesforce CRM, made everything more transparent and virtually instantaneous. Auditors got the info they needed while the company’s sensitive data stayed protected. Schedulers gained insights into workloads and resource utilization. The finance department could start billing immediately at the conclusion of an audit, based on the work that was actually performed.

“Everyone can agree from our production team to finance to scheduling team that Skedulo has made their lives so much better and removed that heartburn they were having due to the manual scheduling and managing of the auditors in the field.”
Chris Sanchez
IT Director, Where Food Comes From

Results

The level shift in efficiency from start to finish has enabled Where Food Comes From to recognize revenue in tighter cycles and transition to a sustainable growth model. They are now developing Skedulo for four sub-companies in other industries and rolling out plans for international expansion.

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