Purpose-built solution optimizes work for 2.7 billion global deskless workers
March 24, 2020 (San Francisco, CA) — Skedulo, the leader in deskless productivity software, today announced the release of its Deskless Productivity Cloud, the industry’s first dedicated, cloud-based solution empowering organizations to manage, engage and analyze their deskless workforce, whether they are mobile or in a fixed location.
Powered by the Skedulo platform and coupled with new capabilities to boost the productivity of deskless workers, the Deskless Productivity Cloud streamlines work while delivering a best-in-class experience for deskless employees, schedulers, business owners and customers alike.
The Deskless Productivity Cloud allows organizations to:
- Manage work and organize the schedules of hundreds of deskless workers
- Engage employees and customers through the Skedulo web and mobile applications to encourage collaboration, deliver satisfying experiences and drive impactful work
- Analyze work results and scheduling patterns to intelligently improve service delivery
- Configure a flexible solution tailored to existing business workstreams
- Extend the deskless environment to interoperate seamlessly with the surrounding technology ecosystem
Eighty percent of the global workforce, or 2.7 billion people, is deskless. Despite the compelling numbers, this segment has historically been underserved by technology vendors. As enterprises rapidly embrace digital transformation for their entire workforce, a new category of deskless productivity software is emerging, particularly in high-touch service industries such as healthcare, solar sales and service, nonprofit and retail.
“Organizations are paying more attention to their frontline workforce – i.e., those who deal directly with customers or are closely involved in the production process. These workers have traditionally remained outside the scope of IT and business communications, but increasingly organizations are prioritizing their role to improve business agility.” said Raul Castanon-Martinez, senior analyst, workforce productivity and collaboration at 451 Research, part of S&P Global Market Intelligence. “We expect digital transformation initiatives to expand in 2020 where frontline workers will more directly drive business outcomes.”
Additional features include:
- Shifts and Rosters: Handle complex scheduling requirements for shift workers and mobile workers by easily setting up rosters, creating work based on resource requirements, communicating work offers and managing check in/check outs, saving valuable time and driving operational efficiency.
- Analytics: Capture and report on deskless workforce productivity, utilization, and scheduling by connecting disparate data and information. Simplify administration and compliance and unlock insights to improve operational efficiency and gain a competitive edge.
- Dynamic Messaging (in early preview): Enables deskless workers to communicate with schedulers, customers and other resources necessary to execute their job effectively. Real-time connection between the field and headquarters increases visibility about a particular job, resulting in both satisfied employees and customers.
- Powerful Integrations:
- Skedulo’s partnership with Boomi, a Dell Technologies company, makes it faster, simpler and more efficient to integrate key systems within your organization with The Deskless Productivity Cloud. Boomi supports over 1,500+ application endpoints, allowing businesses to customize Skedulo to fit their existing business workflows.
- Skedulo’s partnership with Bridge Connector integrates Skedulo’s intelligent scheduling engine with leading electronic health record (EHR) solutions and healthcare technologies through Bridge Connector’s comprehensive library of connectors, which includes Epic, Point Click Care and Athena, to name a few.
Before standardizing on Skedulo for deskless productivity, Sunrun, a leading U.S.-based provider of home solar and batteries, used a variety of manual, ad-hoc scheduling methods, including Excel, Google sheets and email to manage scheduling.
“From a leadership perspective, we didn’t have visibility into what was going on in the field — what stores we were staffing that day, who was supposed to be there, or whether they were showing up,” said Tim Haines, senior product manager at Sunrun.
Today, Sunrun is able to manage their retail operations at scale. Skedulo also helps the solar electricity provider understand its mobile employee performance at a more detailed level.
“With Skedulo, now we can dial into a specific solar advisor at a specific store and compare their hours worked and performance against the rest of the team,” Haines said. “We can have a better understanding of the best fit for the right person at the right store at the right time.”
Bridge Connector founder and CEO, David Wenger, added, “As a partner of Skedulo, we see the Deskless Productivity Cloud as a huge step forward for the billions of deskless workers worldwide, particularly in the healthcare industry, where care is increasingly being delivered outside the four walls of a traditional hospital setting. When coupled with powerful integrations with EHRs and other platforms, Skedulo’s Deskless Productivity Cloud not only provides more seamless caregiver management solutions for healthcare employers but can also enable better continuity of care for patients.”
Founded in 2013, headquartered in San Francisco and with offices in Australia, Vietnam, and the United Kingdom, Skedulo has enabled over 160 organizations, including The American Red Cross, Easterseals Bay Area, and Sunrun to seamlessly schedule and service more than 5 million appointments around the globe. Skedulo’s leading Deskless Productivity Cloud solution empowers organizations to manage, engage and analyze their deskless workforce and is built to integrate with business-critical systems including Salesforce, Zendesk, ServiceNow, Workday, Epic Systems, and multiple electronic health record (EHR) solutions through a partnership with Bridge Connector. The company has secured more than $40 million in funding to date, led by M12, Costanoa Ventures, and Blackbird. For more information, please visit www.skedulo.com, or our blog, @Skedulo, Facebook and LinkedIn pages.
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