Keep home service appointments on track.
Schedule repairs, recurring visits and installations around technician skills, travel and customer availability. Keep crews and customers updated when plans change.
Trusted by teams delivering service every day.
//Tempo
Tempo, alongside your dispatch team.
Ask Tempo about waiting jobs, review options for a schedule change or work through a return visit with your dispatch team. Available records, actions and approvals depend on your setup.
You- Denise Albrightcontact called at 6:42 PM: her gas furnace clicks but won't light.
- It's 58° in the house and 14° outside, and there's a baby at home.
- She's in the Comfort Club, so JOB-4904 goes ahead of tonight's other calls.
No heat with a baby at home can't wait. Let me find a technician licensed for gas who can get there tonight.
Brooke is on a call in Aurora. Doug is second on call, licensed for gas, and tuned up this furnace in August.
Who can get there tonight
arrival at 1452 S Ogden StSend Doug to Denise's furnace tonight
What happens
Hi Denise, Doug Lindqvist from Larkfield is on his way to your furnace and will be with you about 7:05 PM. He did your tune-up in August.
Thank you. We'll keep the baby bundled up until then.
Doug is on his way with an igniter on his van and arrives about 7:05 PM. Denise knows when to expect him.
Plan
iWaiting on contextDrafting a planProposed · waiting for youStarted 6:44 PM
Denise Albright
i
1452 S Ogden St, Denver58° in the house and falling · 14° outside tonight
Her furnace
iGas furnace in the basement · installed 2019
New issue
No heat at 1452 S Ogden St
Emergency call · JOB-4904 · just now
//Why this is hard
An emergency call changes more than one appointment.
Reassigning a technician also changes travel, customer arrival times and the work still booked for that day. Dispatch needs to see those consequences before committing to a new plan.
Urgent repairs
An emergency repair needs a qualified technician, but the available crew may already have customers expecting them elsewhere.
Travel between jobs
Two technicians can have the same number of appointments and very different workloads once travel is included.
Multi-visit installations
Each stage depends on the previous work, material deliveries and the availability of the crew and customer.
Customer updates
A revised schedule also needs a revised arrival time for the customer. Dispatch needs to manage both when appointments move.
Billing and service records
Job records need enough detail for invoices and warranty claims, including time worked, parts used and completed repairs.
//Pulse Platform
Build your service operation on the Pulse Platform.
Your service plans, property records and approval processes don't have to fit a fixed template. Extend the Pulse Platform with additional fields and objects, build customer-facing experiences and connect to your existing billing and CRM systems.
System of record
Add fields or related objects for appliances, properties, service plans, and more, alongside Skedulo's work and people records.
Workflows and automation
Configure what happens after an incomplete repair, such as a review task, customer update or follow-up job.
Integrations and APIs
Use integrations and APIs to exchange customer, workforce and job data with CRM, billing, payroll and other systems.
Customer-facing experiences
Build pages where customers can request a visit or check its status, using the services and records you define.
The Frontline Continuum
Connect visits and technicians to properties, appliances, service plans and more in the same operational model.
How customers put Skedulo to work.
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See Skedulo for home services.
See how your team could schedule visits, record work on mobile and connect customer and service records.