Healthcare & Human Services Scheduling Software

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//Tempo in healthcare

Work through staffing and visits with Tempo.

Ask Tempo about staffing, review visit assignments and prepare schedule changes with coordinators. Available records, actions and approval steps depend on your setup.

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Birch St flu clinicTue 14

The Birch St flu clinic has no nurse at 1:00 PM

Automation : Visit overrun check

CreatedTue 14 Oct, 12:20 PM 40mto the flu clinic

Assigned to

You

ContextPreparing contextUpdated just now

WorkingStep 1 of 3Step 2 of 3Step 3 of 3

CompleteDone just now

Seed prompt · from the issue

Gloria Benitezresource is running long at her 11:30 AM start of care visit and won't leave before 1:15 PM.
She leads the Birch St clinic's 1:00 - 5:00 PM flu clinic, and 40 patients are booked.
Cover needs a Registered Nurse who can reach Birch St by 1:00 PM.

ThinkingChecking who could be at Birch St by 1:00 PM

Thought for 3s

Forty people are booked for flu shots at 1:00 PM. Let me find a nurse to open the clinic until Gloria arrives.

Gathering context

Context generated· 3 sources

Reading Gloria's visitRunning 45 minutes overChecking the float pool4 nursesReading the clinic list40 booked

Amira is in the float pool, free from 12:30 PM at the Pioneer Way campus, and 12 minutes from Birch St.

Who can open the flu clinic

arrival at Birch St

A Gloria BenitezHer own clinic · still at her home visit 1:40 PM

B Steph MuirFloat pool · on a visit in Aurora until 1:30 PM 2:05 PM

C Amira Ben YoussefFree and nearestFloat pool · free from 12:30 PM · 12 minutes away 12:45 PM

Recommended planHigh confidence

Have Amira open the flu clinic and Gloria join at 1:40 PM

What happens

1Offer Amira the clinic openingby app message, from 1:00 PM

2Put Amira on the flu clinicopening nurse until Gloria arrives

3Tell Gloria to finish her visitand join the clinic at 1:40 PM

Edit planStart plan Started at 12:22 PM

Writing to Amira

Offered Amira Ben Youssef the opening· by app message

Tempo → Amira Ben YoussefResource · App message12:23 PM

Hi Amira, Gloria is held up at a home visit. Can you open the Birch St flu clinic at 1:00 PM? Forty patients are booked.

Waiting for Amira

Amira Ben YoussefResource → Tempo · App message12:26 PM

Yes, I can. Heading over now, there by 12:45 PM.

Updating the flu clinic

Amira opens the clinic at 1:00 PM· Gloria joins at 1:40 PM

Writing to Gloria

Told Gloria to finish her visit· no need to rush

Amira opens the Birch St flu clinic at 1:00 PM and Gloria joins at 1:40 PM, without rushing her visit.

Ask a follow-up…Working on the plan…Ask a follow-up…

Ask

Context Comms12

Birch St flu clinic evidence

Task · birch-st-flu-clinic-tue14

Plan

i

0 of 31 of 32 of 33 of 3

Waiting on contextDrafting a planProposed · waiting for youStarted 12:22 PM

Open the Birch St flu clinic at 1:00 PM

Offer Amira the clinic openingWritingDone

Put Amira on the flu clinicUpdatingDone

Tell Gloria to finish her visitWritingDone

Gloria's afternoon

i

Start of care visit to the Birch St clinic

Gloria leaves about 1:15 PM and reaches Birch St at 1:40 PM

Start of care visit11:30 AM - 1:15 PM

To the Birch St clinic25 minutes · 9 miles

Flu clinic, Birch St

i

No nurse at 1:00 PMOpens on time

Booked40 patients

Nurses1 until 3:00 PM, then 2

Opening nurseGloria Benitez, running lateAmira Ben Youssef

ContextComms

New issue

The Birch St flu clinic has no nurse at 1:00 PM

Visit running long · Gloria Benitez · just now

//Coordination challenges

An available worker isn't the only consideration.

A replacement may need a particular qualification, time to travel and an established relationship with the person receiving support. Coordinators need those details alongside availability.

Staffing gaps

See open shifts and review available staff against recorded role and credential requirements. Send offers to eligible staff and track responses.

Visit changes & travel

Review the remaining visits and travel when an appointment changes. Adjust the schedule and send updated arrival information to the people affected.

Qualifications & continuity

Use service requirements, recorded credentials, location, availability, and established care or support relationships when planning assignments.

Mobile service records

Staff can record service notes, time, status and follow-up needs using forms and checklists on Mobile.

Connected systems

Use configured integrations and workflows to share scheduling, time, and service updates with your clinical, case management, payroll, or reporting systems.

//How care and support work is coordinated

The care and support scheduling workflow.

//Explore services

Healthcare and human services, by service line.

Home & Community Care

Schedule home visits around staff availability, travel, and established care relationships. Give mobile teams visit details and forms to record their work.

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Residential Aged Care

Build staff rosters, manage open shifts, and schedule resident services and required operational tasks.

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Disability & Supported Living

Coordinate recurring support, staff rosters, and community visits around individual schedules and established support relationships.

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NDIS

Roster SIL shifts, in-home supports and community access around participant routines, with participant details and records on mobile.

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Mental Health & Addiction Services

Coordinate appointments, outreach visits, program staffing, and follow-up tasks across mental health and addiction services.

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Behavioral Health

Schedule recurring sessions, intake appointments, and group programs, including applied behavior analysis (ABA) services. Coordinate staff assignments and follow-up tasks.

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Child, Youth & Family Services

Schedule caseworker visits, family support appointments, and program staffing. Assign follow-up tasks and track their progress.

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Community Nursing & Allied Health

Schedule nursing and allied health visits around clinician availability, skills, travel, and established care relationships. Coordinate follow-up visits across caseloads.

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Blood, Plasma & Laboratory Collection

Coordinate donor appointments, collection sessions, and mobile collection teams. Schedule staff and visits around collection capacity.

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Hospitals & Health Systems

Coordinate rostered shifts, staff redeployment, and internal service tasks across hospital teams and sites.

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Medical Device & Pharmaceutical

Schedule field specialists for healthcare provider visits and clinical education sessions. Give teams visit details and forms to document their work.

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//Pulse Platform

Build care operations on our Pulse Platform.

Your services may share staff but need different processes. Build those processes on our Pulse Platform, using the work and people records already there.

System of record

Add fields or related objects for service programs, locations, referral details, and more, alongside existing work and people records.

Explore Pulse Platform

Workflows and automation

Build workflows for service-request review, assignment and notifications, using the records and rules your coordinators work with.

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Integrations and APIs

Connect your care and support operations to clinical, case management, HR, payroll, and other enterprise systems. Use integrations and APIs to bring workforce and service data into Skedulo and share schedules, approved time, and operational updates.

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Experiences built around your business

Build role-specific views of the operational records, with access appropriate to each team.

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The Frontline Continuum

Represent visits, shifts, staff, and their service relationships in a shared model for applications and workflows.

Explore AI

//Support for your coordinators and teams

Staffing gaps and affected visits, in one view.

Coordinators can review available staff, visit progress and service requirements before revising the schedule and informing the people affected.

Changes & replacements

Review available staff and affected visits when someone is absent, an appointment is canceled, or a new visit is needed.

Qualified capacity

Consider available hours, travel, recorded credentials, and overtime when assigning visits and shifts.

Current service records

Forms, notes, time and status recorded during a visit or shift are available for review and follow-up.

Service communications

Keep staff, patients, clients, donors, and managers updated from schedule context.

Solace clinician on an in-home pediatric visit

More of the daygoes back to care.

84%

reduction in patient no-shows within one quarter

“We also text the families a reminder before the appointment, and again when the clinician is on the way.”

Darcie Peacock

CEO of Solace Pediatric Home Healthcare

Read Story

Before

Staffing gaps handled with scattered calls and spreadsheets.
Visit and shift records kept separately.

With Skedulo

One shared plan for visits and shifts.
Faster, qualified coverage decisions.

Outcome

Coordinator time reduction.
Fewer patient and client no-shows.

//Related products, industries, and use cases

Explore Skedulo by product, industry, and use case.

//Frequently Asked Questions

Plan home visits, clinic sessions, outreach, and rostered shifts using recorded requirements, availability, and travel. Staff receive the relevant details and forms on mobile, and coordinators can work through assignment changes with Tempo.

Yes. Skedulo supports visit scheduling and shift rostering on one platform, so organizations can plan mobile teams and staff at residential, clinic or other service locations together. That matters for providers who run home care alongside residential or program rosters and draw on the same staff for both.

Assignments can account for recorded qualifications, established care or support relationships, availability, and travel. Your organization maintains the records and sets suitability requirements; scheduling does not establish clinical authorization.

No. Skedulo is the scheduling and frontline operations layer, and it connects to EHR or EMR, case management, HR, payroll, billing and reporting systems through integrations and APIs. Clinical and client records stay in your system of record, while schedules, mobile work records and recorded time move through Skedulo, with the data exchanged set by the integration configured for your implementation.

Skedulo operates as a business associate under HIPAA and runs a formal privacy and security program with technical, physical and administrative safeguards. Its current SOC 2 Type II report and HIPAA/HITECH validated assessment report are available to customers and prospective customers under NDA. How your organization configures and uses the platform also shapes compliance.

Skedulo plans visits with travel as well as shifts at a service location. It can account for recorded credentials and established care relationships, then connect the assignment to mobile forms and follow-up.

See how Skedulo fits yourcare and support services.

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Care visits and shifts,with continuity in mind.

Work through staffing and visits with Tempo.

Have Amira open the flu clinic and Gloria join at 1:40 PM

What happens

Plan

Gloria's afternoon

Flu clinic, Birch St

An available worker isn't the only consideration.

Staffing gaps

Visit changes & travel

Qualifications & continuity

Mobile service records

Connected systems

The care and support scheduling workflow.