Frontline Messaging Software for Field Teams

Trusted by teams coordinating frontline work.

//Who it's for

Messaging for the office, supervisors and frontline teams.

A delay, absence or access change has to reach the people it affects. The conversation happens in Skedulo, and the confirmed change still goes in the schedule.

Worker taking a photo with a phone while two colleagues load a trailer

Runs the operation

Regional operations manager

Broadcast an operational change to a region or site and coordinate the response.

With Skedulo

Use public and private channels, manage membership and archive spaces you no longer need.

Explore operations leadership

Worker in a hi-vis vest using a tablet beside a packing line

Plans the work

Supervisor

Share coverage changes, handoff details and job context with the people doing that work.

With Skedulo

Confirm the replacement in the schedule so the conversation and assignment agree.

Explore scheduling and dispatch

Technician using a phone beside an open indoor unit

Does the work

Frontline worker

Read and reply to messages, share photos and exchange files in Skedulo Mobile between assignments.

With Skedulo

Ask a colleague about a job without leaving the app.

Explore frontline work

//One Communication Operation

A conversation for each team and situation.

Use ongoing channels for a site or region, group conversations for a working team and direct messages for individual questions.

Team & Location

Keep a stable crew, care team, department, site, or region connected in one place.

Shift & Work

Share coverage changes, handoff details, and job or customer context with the people doing that work.

Region & Incident

Broadcast an operational change and coordinate the response across the teams it affects.

//Tempo

Draft and discuss updates with Tempo.

Ask Tempo to help prepare a response using the relevant work records. Your team can review it alongside the scheduling or operational decision; available actions depend on your setup.

Meet Tempo

Unplanned site closure

A site has closed. Use Tempo to help review the affected jobs and prepare clear instructions for the team.

Storm warningDenver

Storm warning puts 3 rooftop jobs at risk

Automation : Weather alert

CreatedWed 13 Aug, 12:40 PM 1h 20mto the storm

Assigned to

You

ContextPreparing contextUpdated just now

WorkingStep 1 of 3Step 2 of 3Step 3 of 3

CompleteDone just now

Seed prompt · from the issue

A severe thunderstorm warning covers Denver Metro from 2:00 to 5:00 PM, with lightning and hail.
Curtis Mensahresource and Hoa Phamresource have 3 rooftop jobs in that window.
Rooftop work stops while lightning is within 10 miles.

ThinkingChecking which jobs are on a roof

Thought for 3s

Three rooftop jobs sit right under the storm. Let me check the forecast, the jobs, and what else they could do.

Gathering context

Context generated· 3 sources

Reading the forecasthour by hourFinding rooftop work3 jobsChecking indoor work waiting5 jobs

All three are inside the storm window. Thursday morning is clear, and there's indoor work waiting for this afternoon.

Rooftop work in the storm

Wed 13 Aug · lightning and hail 2:00 - 5:00 PM

Curtis Tune-upRooftop unitExhaust fan

Hoa ThermostatCondenser

1 PM35 PM

Recommended planHigh confidence

Move rooftop work to Thursday morning

What happens

1Move the 3 rooftop jobs to Thu 14 Augsame technicians, from 7:00 AM

2Fill the afternoon with indoor work3 jobs waiting this week

3Tell the customers and the crewby text and the mobile app

Edit planStart plan Started at 12:44 PM

Moving the rooftop jobs to Thursday

Moved 3 rooftop jobs to Thu 14 Aug· from 7:00 AM, clear skies

This afternoon, re-planned

Wed 13 Aug

Curtis Tune-upRooftop unitExhaust fanBoiler checkWater heater

Hoa ThermostatCondenserFurnace blower

1 PM35 PM

Filling the afternoon from this week's work

Added 3 indoor jobs· Curtis and Hoa, 2:00 - 5:00 PM

Telling customers and the crew

Told 6 customers, Curtis and Hoa· text and mobile app

Rooftop work waits for Thursday's clear morning. Curtis and Hoa work indoors through the storm, and everyone's been told.

Ask a follow-up…Working on the plan…Ask a follow-up…

Ask

Context Comms8

Storm warning evidence

Task · storm-rooftop-jobs

Plan

i

0 of 31 of 32 of 33 of 3

Waiting on contextDrafting a planProposed · waiting for youStarted 12:44 PM

Keep the crew off the roofs

Move the rooftop jobsMovingDone

Fill the afternoonFillingDone

Tell everyoneSendingDone

Storm warning

i

Severe

Severe thunderstorm · Denver Metro · issued 12:38 PM

2:00 - 5:00 PMlightning and hail

12 PM91°190°282°374°471°573°6 PM76°

Rooftop jobs

i

3 today

In the storm window

JOB-4870 · Rooftop unitCurtis Mensah · 2:00 PMAt riskThu 14, 7:00 AM

JOB-4874 · CondenserHoa Pham · 2:30 PMAt riskThu 14, 7:00 AM

JOB-4877 · Exhaust fanCurtis Mensah · 3:45 PMAt riskThu 14, 9:30 AM

ContextComms

New issue

Storm warning puts 3 rooftop jobs at risk

Weather alert · Denver Metro · just now

//How it runs

A schedule change needs a conversation, too.

//Conversations

Talk to a colleague or the whole team.

Use direct messages for individual questions, groups for a working team, and public or private channels for ongoing coordination. Keep relevant updates and decisions in the conversation as people join.

//Broadcasts

One update to the group or channel.

Share the change, when it takes effect, and what people need to do. Use the relevant groups or channels and follow up where a response is required.

Team channels

Send the update to the relevant team channel or group.

Change details

The change, the effective time, the required action, and the source.

Supporting information

Include the job or appointment details, files and procedures colleagues need to understand the update.

Replies & confirmation

Ask the people affected to reply when confirmation is needed, then follow up on unanswered requests.

Unanswered requests

Follow up with recipients whose response is still outstanding, then keep the update in the channel where it belongs.

//Work in Context

Sometimes a site photo explains it best.

Share a photo, file or site instruction in the conversation. Colleagues can review the details, ask questions and agree on a response without piecing it together from separate calls.

//Mobile

Built for work away from a desk.

Frontline workers can read and respond to messages, share photos and exchange files in Mobile while managing their assignments.

Mentions and unread state

Channels, groups, and direct messages

Work and schedule links

Photos, files, and reactions

Connection and synchronization status

Context that carries over between web and mobile

//Governance

Control who can join each conversation.

Use public and private channels, manage membership, and archive spaces that are no longer active. Set your organization’s rules for sensitive information, retention, and which decisions must also be recorded in the relevant business system.

//Completion

Decisions in the conversation. Changes in the schedule.

Use the discussion to agree on a response and who will handle it. Record the confirmed change in the affected assignment or business system as your process requires.

Agreed response

Confirm the answer or decision and record whether any action remains.

Supporting details

Keep the relevant files, photos and explanation in the conversation.

Action owners

Record who needs to respond and who owns the next action.

Updated work records

Update the affected schedule or business record so the confirmed decision is reflected in the operation.

//Analytics

Communication activity and follow-up.

Reach

Review the intended recipients and available delivery or response data.

Response

Review replies, acknowledgments, and response times where those records are available.

Resolution

Review recorded decisions, assigned actions, and outstanding escalations.

Work follow-up

Review actions linked to schedule changes and outstanding responses.

Channel health

Review channel activity and identify spaces to archive.

Sports Kickstart coach coordinating with staff on mobile

Sports Kickstart cut scheduling time 40% and grew 15% year-over-year.

40%

less time spent scheduling, with growth nearly doubling to 15% year-over-year

“Our business is growing since we started using Skedulo. We are seeing 15% growth year-over-year. We can continue to grow and it grows with us. Before using Skedulo, we were growing 7% to 9% year-over-year.”

Diego Ros

General Manager, Sports and Soccer, Sports Kickstart

Read Story

Before

Spreadsheets, email, and text messaging to relay assignments as the team grew.
300-400 sessions a week outgrowing an ad hoc process.

With Skedulo

One connected mobile workflow for both scheduling and communication.
Reliable information moving from the office to the road and back.

Outcome

Time spent scheduling cut by 40%.
Growth nearly doubled to 15% year-over-year.

//Related Products

Explore tools for connected frontline teams.

//Frequently Asked Questions

Frontline messaging software connects field and shift workers with colleagues in the office. Teams can discuss assignments, share files and photos, and send updates through direct messages, groups and channels. In Skedulo, messaging is available alongside the applications teams use to manage work.

Skedulo Messaging is available in the web and mobile apps your teams use for work, with administrator-managed access and channel membership. Share the relevant job details or a link in the conversation so colleagues have the context to respond.

Yes. Skedulo Messaging supports direct messages, groups, and public or private channels. Configure membership and channel controls around how your teams work, and archive channels that are no longer active.

Yes. Teams can include job or appointment details, links, photos and files in a message. Sharing information in a conversation does not automatically update the job or schedule; confirm operational changes in the relevant record.

Ask for an explicit response when confirmation matters and follow up with anyone who has not answered. For urgent safety issues, use your organization's emergency communication procedures; a message or delivery indicator does not guarantee it has been read.

Discuss the coverage gap with the relevant team and use the configured allocation and offer process to fill it. Confirm the replacement in the schedule so the conversation and assignment agree.

How does your team stay in touch?

We'll show you direct messages, groups and channels in the web and mobile apps, using the conversations your team has every day.

Book a Demo Explore Messaging

Team conversations,inside Skedulo.