// Messaging

Team messaging, built into Skedulo.

Name: Skedulo Messaging
Brand: Skedulo

Office and frontline teams can talk in the apps they use to manage work. Send a direct message, discuss a job in a team channel or broadcast an update across locations.

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Trusted by frontline teams.

//Team conversations

A shared channel for every team.

Use a channel for your region, service team or on-call group. Colleagues can catch up on the discussion and see what's been agreed, even if they weren't part of the original exchange.

Before

After

Shift cover

Discuss cover for an absence in the team channel. Once cover is agreed, make the change in the schedule.

Regional updates

Use a regional channel for site changes, local conditions and questions shared by teams working in the same area.

Service coordination

Discuss customer requests with the colleagues involved, in a conversation the team can refer back to.

//Conversations and controls

Messaging controls for your organization.

Use direct and group messages, or create public and private channels. Administrators control channel creation, membership settings and message editing.

Direct messages

Start a private conversation with a colleague.

Group messages

Message a small group without creating a channel.

Public and private channels

Create public channels people can find and join, or private channels for invited members.

Archive and restore

Archive a channel when it is no longer needed. Permissions determine who can archive it or restore it later.

Messaging settings

Control who can create channels and add members, and whether people can edit or delete their own messages.

//Photos and files

Share what you're seeing on site.

Send a photo of an equipment fault or access problem so a colleague can see what you're dealing with. Add the documents or instructions needed to resolve it.

Photos from the job

Share images of access problems, equipment damage, completed work or site conditions.

Documents and instructions

Share PDFs, spreadsheets, job aids and instructions in the conversation.

Mentions

Mention a colleague when a question or update needs their attention.

Reactions

React when you want to acknowledge an update without writing a reply.

//Comms for work

Conversations with job context.

Share a job link when you need advice about a repair, a site or a change of plan. Colleagues can check the record before replying.

The link opens the job's customer, location, timing, assigned worker and status for colleagues who have permission to view it.

Site access

Before setting out, a worker sends the appointment link and asks how to get into the site.

Job details

Customer, location, timing and assignment details help office colleagues answer questions about a visit.

Conversation history

The discussion and shared job link remain available to its participants.

//Messaging in the web app

Keep dispatch conversations in Skedulo.

Discuss a reassignment, check site access or ask for cover from the web app. Field colleagues can reply from Skedulo Mobile while connected.

Team channels

Create a channel for a dispatch team, region or service line, with public or private membership.

Direct and group messages

Discuss a specific assignment with a colleague or a small group without starting a new channel.

Mentions

Address a question to a particular colleague within the team conversation.

Channel search

Search by channel name to find an existing conversation.

//Broadcasts

Broadcasts across teams and locations.

Send an announcement beyond a single team channel. Use broadcasts for site closures, weather warnings or changes that affect people across locations.

Include the instructions people need, such as where to report or whether an appointment is still going ahead.

ServiceMaster Clean technician at a residential job

ServiceMaster Clean's experience with Skedulo.

1,000+

appointments scheduled every month, up from fewer than 10 employees to 80

“With Skedulo, you no longer have that trust gap with the information. So if you are going to change a schedule on the fly, or update a work order, you know it's going to the mobile device. It saves a lot of time.”

David Benoit

Owner and President at ServiceMaster Clean

Read Story

Before

Data between the field app and Salesforce broke often, leaving gaps in service histories.

With Skedulo

Schedule changes and work order updates reach the mobile device reliably.

Outcome

No more trust gap between a schedule change and what reaches the mobile device.

//Explore further

Related products and use cases.

Products

Use Cases

Roles

Guides & Articles

//Frequently Asked Questions

Skedulo Messaging provides direct messages, group conversations, channels and broadcasts within the Skedulo web and mobile apps. Office and frontline teams can discuss work and share job links without moving the conversation to a separate chat app.

It is available in the Skedulo web and mobile apps alongside schedules and jobs. Colleagues can share a job link in a conversation, while administrators control channel creation, membership settings and changes to messages.

Dispatch can discuss the change with affected workers and share the relevant job link. The agreed change is then made in scheduling.

Yes, when Messaging is enabled for your organization and the worker has the required permissions. In Skedulo Mobile, they can use messages and channels, share attachments, mention colleagues and react while connected.

Yes. Public channels can be found and joined; private channels are for invited members. Administrators configure channel creation and membership permissions.

Yes. Include the job or appointment link with your question so colleagues with access can check the details before replying.

Yes. Use a broadcast for an announcement across teams or locations, with instructions for the people affected.

Messaging needs a connection to send or receive messages and open attachments. Offline support for other Mobile functions does not extend to these messaging actions.

See Messaging in action.

Talk with us about how your office and frontline teams communicate, and see Messaging in the web and mobile apps.

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