Roster NDIS supports around participants and their routines.

Plan SIL shifts, in-home supports and community access on one schedule. Match support workers on skills, recorded checks, participant preferences and continuity, and give them participant details, tasks and forms on mobile.

Book a Demo

Support worker gardening with wheelchair user at raised accessible garden bed

Trusted by disability support providers.

//Who it's for

Participant rosters, from templates to completed supports.

Supported independent living shifts, in-home support and community access can draw on the same support workers. When someone calls in sick, the replacement needs the required skills and current checks and should be someone the participant knows where possible.

Office worker using a laptop, a colleague passing behind

Runs the operation

Operations manager

Reuse templated rosters instead of rebuilding each roster period from scratch.

With Skedulo

Integrations can send shift times, travel and completed supports to your award interpreter and payroll.

Explore operations leadership

Office worker on a mobile phone call using a laptop at an office bench

Plans the work

Rostering coordinator

Find a replacement with the right skills and current checks, ideally someone the participant knows.

With Skedulo

Expired Worker Screening Checks are flagged before a shift is filled.

Explore care coordination

Staff member pointing down the street beside a teenager at a bus stop

Does the work

Support worker

Get shifts, participant details, alerts and forms in Skedulo Mobile before each support.

With Skedulo

Record notes, incidents, completed supports, time and travel during the shift.

Explore frontline work

//How it runs

From participant plan to rostered supports and recorded time.

//Tempo

Work through roster changes with Tempo.

Tempo helps coordinators prepare assignments and work through changes to supports. Available records, actions, and approvals depend on your setup.

Meet Tempo

Springwood afternoon shiftWed 5

Springwood house is a support worker short this afternoon

Automation : Unavailability submission

CreatedWed 5 Mar, 11:20 AM 2h 40mto the afternoon shift

Assigned to

You

ContextPreparing contextUpdated just now

WorkingStep 1 of 3Step 2 of 3Step 3 of 3

CompleteDone just now

Seed prompt · from the issue

Kevin Maszarosresource called in sick at 11:20 AM for today's 2:00 PM - 10:00 PM shift at Springwood house.
Liam has his community access outing at 3:00 PM; Kevin and Gloria Benitezresource are his preferred workers.
Cover needs a current worker screening check and at least the award's 2-hour minimum engagement.

ThinkingChecking who Liam knows and who is free this afternoon

Thought for 3s

Springwood house is a support worker short from 2:00 PM. Let me find someone Liam knows who can get there in time.

Gathering context

Context generated· 3 sources

Reading the sick call11:20 AMChecking Liam's preferences2 workersChecking the awardSCHADS Award

Gloria Benitez fits: Liam knows her, her morning support ends at 1:00 PM, and Springwood is 9 kilometres away.

Who can cover Liam's afternoon

travel to Springwood

A Gloria BenitezLiam knows herPreferred worker · free from 1:00 PM in Shailer Park 9 km

B Doug LindqvistFree all afternoon · has not met Liam yet 6 km

C Bridget HanleyFree 2:00 - 3:00 PM · under the 2-hour minimum 4 km

Recommended planHigh confidence

Offer Liam's afternoon to Gloria Benitez

What happens

1Offer Gloria the afternoon shiftby app message

2Put Gloria on the rosterwith her travel from Shailer Park paid

3Tell the house and Liam's mumby text

Edit planStart plan Started at 11:24 AM

Offering Gloria the afternoon shift

Gloria Benitez accepted the shift· by app message

Updating Springwood's roster

Gloria is on the roster, travel paid· Kevin's sick leave recorded

Writing to the house and Liam's mum

Told the house and Liam's mum· by text

Tempo → Karen DoyleContact · Text11:26 AM

Hi Karen, Kevin is unwell today, so Gloria will be with Liam from 2:00 PM, his 3:00 PM outing included. Any questions, call the house.

Waiting for Karen

Karen DoyleContact → Tempo · Text11:29 AM

Thanks for letting us know. Liam will be glad it's Gloria.

Gloria has Liam's afternoon at Springwood, with her travel from Shailer Park paid. The house and Liam's mum both know.

Ask a follow-up…Working on the plan…Ask a follow-up…

Ask

Context Comms12

Springwood afternoon evidence

Task · springwood-afternoon-wed5

Plan

i

0 of 31 of 32 of 33 of 3

Waiting on contextDrafting a planProposed · waiting for youStarted 11:24 AM

Cover Springwood this afternoon

Offer Gloria the afternoon shiftOfferingDone

Put Gloria on the rosterUpdatingDone

Tell the house and Liam's mumWritingDone

Wed 5 afternoon shift

i

UncoveredFilled

Springwood house · Supported Independent Living

Shift2:00 - 10:00 PM

ParticipantLiam, outing at 3:00 PM

On itKevin Maszaros, off sickGloria Benitez

SCHADS Award

i

For any coverMet

Social, Community, Home Care and Disability Services

Minimum engagement of 2 hoursNote

Travel between participants is paidNote

ContextComms

New issue

Springwood house is a support worker short this afternoon

Sick call · Kevin Maszaros · just now

//The Toolkit

Plan and record participant support.

One support schedule

Plan SIL shifts, in-home supports and community access visits on the same schedule.

Support worker matching

Match on skills, recorded checks, participant preferences, continuity, location and availability.

Roster changes with Tempo

Prepare replacement options using recorded participant preferences, staff requirements, and availability.

Support details on mobile

Give support workers participant details, alerts, tasks, forms and follow-up steps on mobile.

Templated rosters

Reuse proven roster patterns instead of rebuilding each roster period from scratch.

//Fits your systems

Connect rostering with the systems behind it.

Connect the support roster to client management, finance, and workforce systems. Agree where each record belongs and which updates the integrations should exchange.

On Salesforce or standalone

Run Skedulo natively on Salesforce, where it reads and writes your existing objects, or as a standalone system on the Skedulo Pulse Platform.

Client management and finance

Completed supports, time and travel go back to your client management or finance system through integrations and APIs. The data exchanged depends on the integration configured for your implementation.

Award interpreter and payroll

Recorded shift times and travel go to your award interpreter and payroll system, which apply the SCHADS Award. Skedulo's Australian solution includes integrations with multiple award interpreter systems.

HR and Workday

Worker records and availability can come from your HR system. Skedulo is a Workday Innovation Partner with a connector on Workday Marketplace.

IDSS sees pending shifts, available staff and shift progress on one screen.

260

staff serving more than 465 clients across a 700km radius (2022)

“This reduces administrative time and the burden of our office staff's most time-consuming task: rostering.”

Matthew Pallister

IDSS

Read Story

Before

Two earlier scheduling platforms, one "aged-care focussed and impossible to scale".
A lack of the audit and compliance management an NDIS-registered service relies on.

With Skedulo

Swimlanes show shifts pending allocation, available resources and the progress of each shift on a single screen.
Participant details and files sit in one central location.

Outcome

Support workers see health or other alerts, NDIS Plan goals and incident reports on mobile.
Group-based support workers mark off attendance in the app.

//Frequently Asked Questions

Yes. Skedulo supports participant scheduling, rostering and support documentation for NDIS providers, and IDSS, a registered NDIS provider in Queensland, uses it to give support workers participant details, NDIS Plan goals and incident reporting on mobile. NDIS payment requests and plan budgets usually stay in your client management or finance system, which Skedulo connects to through integrations.

Yes. Skedulo matches support workers using skills, recorded checks, participant preferences, relationship history, location and availability. NDIS Worker Screening Checks and first aid certificates can be recorded with expiry dates, so an expired record shows up before a shift is filled. Coordinators still confirm each worker's current screening status and suitability, and participant choice guides who delivers support.

Yes. Recurring SIL shifts, in-home supports, and community access visits can share a schedule. Coordinators review preferences, continuity, availability, and travel when assignments overlap.

Support workers get their shifts, participant details, tasks and forms in the Skedulo mobile app, and record notes, incidents and completed supports as they work. At IDSS, support workers see health or other alerts, NDIS Plan goals and incident reports, and can complete incident reports closer to the time of the incident. Group-based support workers also mark off attendance in the app.

Broken shifts, travel between participants and sleepovers carry SCHADS Award conditions, so a quick swap can change what the shift costs. Skedulo records shift times, travel and completed supports, and checks rosters against the workforce rules you configure. Award interpretation under the SCHADS Award, such as broken shift allowances and paid travel time, is handled by your award interpreter or payroll system. Skedulo's Australian solution includes integrations with multiple award interpreter systems.

Either. Skedulo runs natively on Salesforce, reading and writing your existing objects, or as a standalone system on the Skedulo Pulse Platform, connected to your client management, HR and payroll systems through integrations and APIs. IDSS runs Skedulo on Salesforce and says that setup "allows for deeper customisation out of the box".

Use Skedulo for support scheduling and mobile work alongside your client and finance systems. Our Pulse Platform lets you add fields, related records, and workflows for the way your services operate.

//Keep Exploring

Explore related products, industries and use cases.

Products

Industries

Use Cases

See how Skedulo fits your NDIS rosters.

Talk with us about your participants' routines, SIL and community access rosters, and the systems you use for client records, award interpretation and payroll.

Book a Demo Explore Shift