Faces of the Frontline: Ashley and Mary from Scrubbi share their Skedulo story

“When you’re putting that much effort into making everything go in a day — at the very basic level of scheduling an appointment — it’s hard to provide the level of service and support you want to. We just didn’t have time.”

Life on the job after Skedulo

Scrubbi now uses Skedulo to manage their operations including booking appointments, setting recurring appointments, keeping track of cleaners’ availability, check-ins and check-outs for each job, and routing so cleaners can get where they need to go quickly and easily. 

“When new staff join us I sit them down and say, ‘Learn Skedulo because we live here!’. It’s our bible; we spend our whole day looking at it and monitoring it.”

“Even though we have a bigger team now, we have far more appointments which is something we never could have managed without Skedulo. It also makes it easier to facilitate conversations with clients quickly when they have requests or changes. And it’s definitely improved inter-departmental relations between operations and booking.”

As efficiency has improved, so have customer ratings — with staff freed up to focus on the needs of cleaners and customers. 

“Skedulo gave us the space to communicate better all round. We now have a Care Department and a Reviews Department who can focus on supporting our people which leads to higher satisfaction.”

“We can track results too, which was near impossible before. There were so many unknowns with the old system. Now we’re tracking things that didn’t even occur to us to track.”

I can switch off from work, sleep better, and plan time with family

One of the greatest advantages of Skedulo is the time it gives back to employees who have previously struggled under the weight of inefficient systems. 

For Mary, Skedulo means she can plan her time and know when she is available for her children and grandchildren. 

“I have a lot of kids and a big family so it’s nice to know when I will finish for the day and be available for my children.”

For Ashley, Skedulo has created space in her mind that was previously filled with worry about all the things that could go wrong. 

“It’s amazing to think about where we were and where we are now. The mental space it has allowed for me personally and professionally is huge.”

“I used to worry about the next day from the moment I left the office. Now if I’m home making dinner, I’m home making dinner. I’m not mentally living at work all the time which is a big change for me.”

“I also used to have nightmares about our cleaners getting lost and having to figure out where they were so we could guide them to the customer’s house! Now we have the Skedulo map, I can see exactly where they are and where they need to go.”