Leading B2C service providers such as Amazon and Netflix have changed the landscape for everyone, even B2B companies.
Smart companies are leaning into this shift and using technology to meet heightened expectations across their business, from how to deliver your products and services, to how to manage and enable your mobile workforce.
In this webinar, you will learn:
- How B2C technologies have impacted customer expectations permanently
- Why excellent customer service is a strategic imperative, not a “nice to have”
- How to retain employees and contractor retention in the age of the “gig” economy
- Tactics for managing mobile employees to actually improve your customer journey
Register today to learn how you can help your business survive and thrive in these changing times!
CEO of Skedulo
Matt Fairhurst is the co-founder and CEO of Skedulo, the leader in intelligent mobile workforce management. Matt is driven by the possibilities technology creates for the ever-growing mobile workforce. Through Skedulo, Matt seeks to improve the work lives of service employees so their days are more efficient, productive and enjoyable.