Furthermore, the same rate of respondents identified it is difficult to track the resources needed for clients. These results show a combination of the right technology and resource tracking will go a long way to helping staff care for people better.
This is seen in a further result where 16% of respondents indicated that they do not utilise caregivers time well enough. With the right technology and resource tracking caregivers time can be better spent for caregiving and not managing technology.
Other problems include applications not being mobile-friendly in 12% of organisations and workforce management apps not integrating well in 8% of organisations. In addition to the high cost of mobile workforce management technology, 13% of respondents indicated that applications being manual and slow is a challenge.
The customer is number one: The benefits of workforce management
The research shows industry leaders recognise the challenges with workforce management, yet they are also acutely aware of the benefits.
When asked what the top three benefits their organisation stands to gain from better mobile workforce management the vision is clearly better customer service, which was the top response.
In health and aged care, the “customer” is an aged-care resident or someone receiving home-based care and this ties into having better access to technology and a better user experience for staff.
Other benefits IT and business leaders see include improved administration operations, which can be a burden for field workers, and reduced operating costs. If time is better utilised—from resource management to transport—operating costs also go down.
At 13%, respectively, higher staff utilisation and the ability to grow the business are also seen as areas of benefit from better workforce management. This is particularly the case in regulated industries where improving margins is not simply a matter of raising prices.
Margin improvement needs to come from cost efficiency and most organisations in the industry are operating on fairly small margins and the significant cost is labour, so any improvement to the workforce efficiency directly benefits the bottom line. Backoffice and labour efficiency are two of the biggest levers to improving business margins.
Digital transformation to drive positive change
When it comes to digital transformation, respondents were asked which top three digital transformation outcomes would have the most positive impact on current processes over the next 12 months.