// For care coordinators

Care scheduling with continuity in mind.

Match home and community visits to qualified care workers, with time to travel and consideration for established care relationships. Skedulo helps coordinators plan the week and arrange cover when availability changes.

Book a Demo

Person wearing a headset reviewing a visit schedule on a laptop in an office

Role

Care coordinator, clinical scheduler, scheduling manager

Settings

Home health, home care, community nursing and disability support, including Australia's National Disability Insurance Scheme (NDIS)

Focus

Qualifications, availability, travel time, client preferences

//The coordinator's week

Coordinate visits, cover and client updates.

Recurring care schedules

Plan visits around qualifications, availability and travel. Account for the care workers a client already knows when allocating recurring work.

Cover and urgent referrals

Compare qualified, available care workers when a visit needs cover or an urgent referral arrives. Review the impact on other visits before confirming a change.

Visit information

Review visit details and notes from care workers alongside the schedule. Keep client updates tied to the changes that affect their care.

Home care worker checking the visit route on a smartphone at a client's front door

//For clients and families

Plan for familiar faces.

Established care relationships belong in scheduling decisions. Weigh them alongside qualifications and availability, with visit details ready for whoever attends.

Consider established care relationships alongside qualifications and location when matching workers to visits.
Provide client details, tasks and forms on the care worker's phone before the visit.
Review qualified cover and affected visit windows before confirming a reassignment.
Send configured reminders and updated arrival windows to clients and families.

//What changes with Skedulo

Support for the decisions behind each visit.

Scheduling priorities

Set objectives for visit windows, travel and capacity, with rules for licensing and distance. Mastermind optimizes the schedule against those priorities.

Explore Skedulo Intelligence

Cover with Tempo

Tempo is Skedulo's AI agent for schedulers and dispatchers. When a care worker calls in sick, it brings together the affected visits and possible cover. It then prepares the reassignment and client message for you to approve.

Meet Tempo

Visit records and escalation

Care workers complete visit forms on their phones. Their responses can reveal configured instructions, such as contacting the clinical lead before leaving.

Explore Forms & Checklists

Solace clinician on an in-home pediatric visit

Solace Pediatric Home Healthcare reported an 84% reduction in patient no-shows.

84%

reduction in patient no-shows within one quarter of using Skedulo

“Then we'd email out to those clinicians. Then we'd wait and wait to hear back from them.”

Darcie Peacock

CEO, Solace Pediatric Home Healthcare

Read Story

Before

Each coordinator kept their own maps and system for finding clinicians.

With Skedulo

Families get a text when an evaluation spot opens, before each visit, and when the clinician is on the way.
Families receive their therapy schedule for the week by email every Sunday.

Outcome

Reported by Solace within one quarter of using Skedulo.
Less time clinicians spend driving between appointments.

//Frequently Asked Questions

Care worker records hold disciplines, credentials and expiry dates. Set the skills each visit requires. The schedule shows which care workers have them and flags expired credentials. You can also review qualifications that are about to expire with Tempo. Your service still decides who is suitable for each client.

Skedulo can exchange data with electronic health and medical record systems through configured integrations. Clinical and client records stay in your record system, while schedules, visit records and recorded time move through Skedulo. Your implementation determines which records move between systems and when.

Skedulo Mobile saves supported job changes on the device when the signal drops and shows what's waiting to sync. Changes stay marked as pending, then go back to the office when the device is online again.

Yes. Care workers set their regular availability, make one-off changes and manage requests and work offers in Mobile. Coordinators can offer open shifts to eligible workers instead of calling around.

Skedulo operates as a business associate under HIPAA and runs a formal privacy and security program with technical, physical and administrative safeguards. Its current SOC 2 Type II report and HIPAA/HITECH validated assessment report are available to customers under NDA. NDIS providers can record NDIS Worker Screening Checks with expiry dates, while plan budgets and payment requests usually stay in your client management system. How you configure the platform also shapes compliance.

//Explore further

Explore products, industries and related roles.

Products

Industries

Related roles

See how Skedulo fits your coordination team.

We'll show you how to plan recurring visits, compare cover and communicate changes using the requirements your coordination team works with.

Book a Demo