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In a world of instant reviews and far-reaching social media commentary, your ability to provide a wow-worthy customer experience is more important than ever. Discover how Skedulo empowers your frontline staff to deliver a next-level customer experience, so you can drive customer loyalty and word of mouth marketing.
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Do Your Mobile Workers Have What It Takes to Keep Customers Coming Back?
Every time one of your mobile workers interacts with a customer—whether it’s good, bad, or forgettable—your brand takes shape. These days, with so many ways to differentiate products and services, the customer experience becomes your brand. With so much riding on the customer experience, how do you…
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Managing Contractors and Mobile Employees in the Service Economy
Call it the gig economy, the service economy, or simply the rise of the freelancer, the idea is the same: the way we work has changed. Healthcare, construction, repair services, tech, engineering—the list of industries embracing contingent workers continues to grow. Gartner estimates that 40% of fi…
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Is the Customer Experience Your Competitive Advantage?
To get ahead in today’s crowded marketplace, you need a clear picture of your company’s competitive advantage...but it may not be as simple as it used to be. The two main competitive advantages of the past—price and quality of product—are being overtaken by a new point of differentiation: the custo…
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Managing Home Healthcare in a New Business Climate
Healthcare is going through a fundamental transformation, and homecare providers are in the forefront of these powerful changes. As part of its 2018 State of the Industry series, HomeCare took a deep dive into the changing landscape of home healthcare providers. In the article, HomeCare identifies…
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How Major Brands Are Using Mobile Apps to Transform Employee Scheduling
Retail scheduling is notorious for its unpredictability. At many stores, employees work different shifts every week, often with just a few days’ notice. This system makes it difficult to arrange child care, classes, and other responsibilities for the upcoming work week, and fluctuating hours make i…
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Mastering the Customer Journey
The most successful B2C businesses focus relentlessly on the customer experience. Whether it’s Amazon, Postmates, Lyft, or the next industry mover, these companies make it easy for customers to access their service and consistently deliver on the promises they’ve made. These companies drive expecta…
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