Skedulo Intelligent Mobile Workforce Management
The place for tips and tricks on scheduling and customer experiences, plus our thoughts on the latest trends in employee mobility and management.
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How Major Brands Are Using Mobile Apps to Transform Employee Scheduling
Retail scheduling is notorious for its unpredictability. At many stores, employees work different shifts every week, often with just a few days’ notice. This system makes it difficult to arrange child care, classes, and other responsibilities for the upcoming work week, and fluctuating hours make i…
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The Future of Work and Mobile Workforce: Trend Predictions
When it comes to work and the workplace, there are plenty of dissenting opinions about what the future will look like. Two-thirds of Americans believe robots will perform most of the work currently done by humans in the next 50 years, but some experts say the automation revolution will happen slowe…
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Mastering the Customer Journey
The most successful B2C businesses focus relentlessly on the customer experience. Whether it’s Amazon, Postmates, Lyft, or the next industry mover, these companies make it easy for customers to access their service and consistently deliver on the promises they’ve made. These companies drive expecta…
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How Home Healthcare Companies Can Serve More Patients Without Creating Scheduling Pain
Skedulo CEO Matt Fairhurst was recently featured on a Salesforce partner site discussing how home healthcare providers can improve efficiency without sacrificing quality of care. In the article, Fairhurst discusses three key market trends —increasing demand for home healthcare, a large population o…
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What’s the Difference Between Mobile Workforce Management and Field Service Management?
Is mobile workforce management the same as field service management? Mobile work is a broad category, while field service is the specific subset. Most people incorrectly use “field worker” and “mobile worker” interchangeably. More importantly, though, is the distinction in what your business is try…
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5 Secrets of a More Efficient Mobile Workforce Management Platform
Nearly 3 out of 4 workers will be mobile-enabled by 2020. Whether you think of them as field service employees or not, that’s what they are by default. How are you going to intelligently manage their schedules, routing, communications and tasks? The Challenges of Mobile Workforce Management The wor…
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