Implementing a mobile workforce management solution is never an easy task. You can run through a mobile workforce checklist or identify your current pain points, but you just might not have the technical skills to understand what your organisation truly needs. You’re not alone. All of our customers were in the same boat and with a little helping hand from our Client Services team, they were well on their way to Mobile Workforce mastery.
Our Executive Vice President of Customer Experience, Edward Backhouse, has you covered with our latest webinar “Top Tips for Implementing a Mobile Workforce Management Solution.” In this webinar, you will learn:
- Integrations: Making customer data mobile and understanding Software-as-a-Service (Saas) solutions and Application Programming Interfaces (APIs), all discussed using relatable examples and scenarios
- Implementation: Knowing the cross-device capabilities of your potential solution including finding the right device for your required use case and important features to look out for
- Tracking: Real-time tracking data from the field and how it can be leveraged to maximize your ROI
- Scheduling: Appointment, location, and availability settings to get your mobile team running at it’s very best
- And so much more!
VP of Customer Journey
Ed Backhouse is the Executive Vice President of Customer Experience, with responsibility from solution architecture for enhancements, implementations & customer training, customer success management & technical support. Ed has 18 years of experience in the IT Industry across project implementations and the last 9 years specifically on the Salesforce Platform leading solution architecture for implementation partners such as Cloud Sherpas and Accenture. Ed’s Customer Success team spans across Australia, Vietnam, America, and the UK.