The healthcare industry has, sometimes paradoxically, long taken a business-to-business approach to its operations. Drug companies marketed to physicians, insurance companies marketed to clinics, with the patient too often a passive character in the story. However, like many other industries, healthcare needs to adapt to…

 One of the biggest challenges for managers with teams in the field is figuring out who is right for job. Matching complex, ever-changing customer needs with a diverse group of uniquely qualified mobile workers is an ongoing challenge. “Who is right for the job?” used…

 The ability to consolidate health data across different electronic health record (EHR) systems—interoperability—is becoming a higher priority for healthcare providers and government administrators. The inability of one EHR system to communicate with another leads to inaccurate, incomplete electronic records that may pose a safety threat,…

 For any company with employees in the field, a strong mobile workforce management strategy is an important part of serving customers and keeping up with competitors. As customer service expectations continue to rise, the companies that want to remain competitive need to meet them. The…

 Workers aged 40 years and older are at the forefront of one of the biggest disruptions of the labor market in U.S. history. How we work continues to change, and Baby Boomers and Generation X-ers may stand to benefit. Workplace trends show an increase in…

Collecting customer data is a huge part of any field service operation.Learn how mobile data collection improves accuracy and speed for your deskless workers.