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In today’s hyper-competitive marketplace, any company with a field service division must be able to schedule, dispatch, and manage their mobile workforce quickly and effortlessly. Here we discuss how to make your field service division more efficient, productive and profitable.
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What Do Field Service Techs Want in a Mobile App?
The day-to-day interactions between field service technicians and customers are incredibly important. The field service tech may be the only one from the company who meets the customer in person, and they directly represent the company’s service quality and expertise. They play a crucial role in co…
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8 Field Service Best Practices to Improve Field Operations
The rise of AI-assisted tools, customer self-service options, and other field service trends are driving new changes in field service. Maintaining profitability, satisfying customers, and retaining skilled workers are top priorities—but they are not easy. These developments bring new challenges.…
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Field Sales Software Buyer’s Guide
Choosing the right software for your field sales team is a major decision. It needs to be a platform that sales reps will actually use—and it needs to work well for managers, schedulers, and IT teams, too. Read on to learn more about the buying process for field sales software. Table of contents:…
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8 Utility Challenges to Solve With Smart Scheduling
The utilities sector faces unique challenges, and also unique opportunities, that can be addressed with smart scheduling tools. The utilities that come to mind are often water, gas, oil, and electricity—but that is only the start. The utility industry also includes solar power, wind energy, fiber…
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8 Field Service Management Trends to Watch in 2024
Customer expectations are high. Skilled field technicians are leaving the workforce faster than they are replaced. Artificial intelligence (AI) is a core feature of leading field service software. These trends, among others, will shape the future of field service. Field service organizations are e…
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Workforce Utilization in Field Service
Utilization rate is the percentage of time an employee spends on billable work out of all their available working time. A utilization rate of 80% means an employee spends 80% of their time on billable activities. The remaining 20% is spent on non-billable activities like traveling, meetings, paperw…
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