Do You Really Want to be Doing Scheduling Manually?
In the future, nobody’s going to say, “Do you need a hand?” They’re going to say, “Do you need help? Let me lend you an automated algorithm!”
In the digital age, a hand cannot be a unit of help.
A hand is what people use for farming or laying bricks or turning on the robot that’s going to do the real work. In the 21st century, organizations need intelligent systems to efficiently manage a mobile workforce and ever-growing expectations for a personalized customer experience.
Scheduling in the Ancient World
Yet schedulers all over the world are still living in the industrial age. They are writing out paper schedules, then ripping up the paper or smudging the ink on their whiteboards. No security, no easy way to communicate updates, and a giant time sink all around.
Even spreadsheets are really just manual processes masquerading as digital ones. Someone still has to decide who is working where and when (sometimes on a paper scratch pad), then do the manual data entry and make the manual changes.
At the end of it all, the spreadsheet needs to be emailed off to everyone or pasted into employee calendars. When there are changes, conflicting versions of the schedule float around and the potential for error goes through the roof.
That’s only half the problem. If entering changes is messy, then collecting the change requests is more like a sticky pile of goo. It consists of texts, frantic voicemails, Post-it notes stuck on the keyboard, off-hand comments and illegible scrawls on the whiteboard. Add inevitable human error and shake well.
The Best of All Possible Schedules
Market leaders across industries aren’t doing manual scheduling anymore. They use intelligent scheduling software to instantly match the right person to the right project based on their skills and experience.
Software is simply more efficient at balancing resource availability, skills, customer needs, travel time, the length of the job, etc. Software doesn’t have hands but it makes up for it in speed of matching variables.
From the all-important first appointment interaction through to the customer rating of completed tasks, you have to deliver excellence or face inevitable extinction. No one is going to hand it to you. You have to use the best tools at your disposal to win over new customers and hold onto them.
Industry leaders use automated scheduling systems with built-in business rules, schedule constraints, employee certifications and customer relationships to consistently deliver the best of all possible schedules.
Automated scheduling and communication systems give these organizations a vast advantage in terms of lower costs and more time to concentrate on their customers.
On the Proper Use of Hands
It’s not too late to fast forward your administrative processes to the 21st century and use your resources more strategically.
Scheduling in the mobile world is only going to get more complex. You will need an automated scheduling system to match millions of data points intelligently and deploy information instantly to the devices owned by your mobile workforce.
Hands are for waving, for shaking and for patting others on the back for a job well done. Occasionally, hands might see something worth a round of applause. Hands are for doing whatever you want with them, but they are not for doing scheduling anymore.
To find out what other productivity secrets are shared by industry leaders, download our ebook on “5 Secrets of Mobile Workforce Scheduling.”