Employee Scheduling is More Important to Revenue Than You Think
Only one-third of full-time workers in the U.S. feel they have a strong work-life balance. Over time, this frustration can have a serious impact on your workforce productivity and ultimately your revenue. On the other hand, when employees feel their time and skills are used effectively, employers reap the benefits. Employees who use their strengths every day are 15% less likely to quit, three times more likely to report having an excellent quality of life, and six times more likely to be engaged at work.
The revenue case for your business
Measuring the impact that employee scheduling has on your business requires a collection of both soft metrics and hard metrics. Soft metrics are the aspects of your business that are incredibly important to your success, but incredibly difficult to quantify. For example, something like “employee satisfaction” may have a number associated with it—often from a voluntary internal survey—but it’s hard to quantify exactly the impact it had on your profits in a given year. There are also “hard metrics” associated with employee scheduling, including:
- Travel time
- Missed Appointments
- Appointment volume
These considerations—and the costs that come with them—are different for every company. Take some time to run the numbers on travel time, downtime, missed appointments, and other scheduling-related data points so you know where you have room to improve.
The bottom line to employee scheduling
Scheduling matters to employees, and what drives your employees also drives your business. Do it properly, and you’ll provide your workers a great work-life balance, reap the benefits of stellar employee engagement, and rake in extra profits. Do it poorly, and you’ll suffer the consequences of increased employee turnover, expensive recruitment, and inferior customer service.
Download our eBook Employee Scheduling is More Important to Revenue Than You Think to learn how employment scheduling can:
- Strike a balance between customers’ and employees’ needs
- Assist with the recruitment and retainment of your dream team
- Improve employee satisfaction and how it impacts your business
- Engage and further utilize your employees
- And much more!