Webinar

Shifting the point of care and putting worker retention in drive

As the point-of-care continues to shift to the home, organizations are shifting their worker retention strategies to meet the work styles of their mobile caregivers.
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Home healthcare is a challenging business. Agencies are facing major competition for talent, as mobile caregivers continue to leave the profession in droves. Those who remain increasingly want flexible schedules and more autonomy. Organizations must be able to support an increasing number of part-time and contract caregivers who have limited availability while also assuring their patients have uninterrupted access to high-quality care.

At Amedisys, a nationwide provider of home healthcare services, leaders are trying out new schedules and work arrangements as part of a larger strategy to retain caregiver talent. Technology is also helping them more easily monitor worker schedules to proactively identify risks.

“If we see a leader seeing patients over a certain volume every week, we actually notify that leadership team to say there’s a high likelihood of imbalance and burnout.”
Megan Ambers
Vice President of Workforce Strategy & Human Resources Innovation, Amedisys

“If we see a leader seeing patients over a certain volume every week, we actually notify that leadership team to say there’s a high likelihood of imbalance and burnout,” said Megan Ambers, vice president of workforce strategy and human resources innovation at Amedisys. “So, being proactive, and using all of that data and insights, as well as supplementing with the pieces we know will help our caregivers see a career with the organization.”

Ambers, who is also Amedisys’ interim chief human resources officer, spoke on a recent webinar, “Shifting the Point of Care and Putting Worker Retention in Drive,” sponsored by Skedulo and moderated by Home Health Care News. Joining her as a panelist was Rebecca Rawlinson, senior manager of the healthcare vertical at Skedulo. A former home health caregiver, Rawlinson oversees the New Zealand and Australia markets.

Among the topics Ambers and Rawlinson cover in the discussion:

  • How the pandemic has affected the home healthcare industry
  • What Amedisys is doing to listen and cater to caregivers
  • What the Australian government is doing to help home caregivers
  • The role scheduling plays in worker retention

You can watch the webinar on-demand in the video player above.

Speakers:

  • Megan Ambers, Vice President of Workforce Strategy & Human Resources Innovation, Amedisys
  • Rebecca Rawlinson, Senior Manager of Healthcare Vertical, Skedulo

Moderator:

  • Andrew Donlan, Editor, Home Health Care News

Skedulo for healthcare

With Skedulo, managing complex healthcare schedules for mobile providers is a breeze. Use Skedulo’s home care scheduling software as a service (SaaS) and mobile app to manage home healthcare delivery: appointment scheduling, advanced analytics, and more!