Customer Experience Resources

eBook

Employee Scheduling is More Important to Revenue Than You Think

How much of an impact can scheduling really have on your profits? Learn more about how employee retention, recruiting, and satisfaction can ultimately impact the bottom line.

Mobile workforce management checklist

Checklist

Field Service Management Checklist

There are plenty of field service management solutions out there, but which one is right for you? Check out the Field Service Management Software Checklist for more information about how the right software can give you an edge in your field service operation.

Infographic

Mastering the Customer Journey

From the first moment of service to job completion, find out what your customer journey looks like.

Guide

The ROI of Mobile Workforce Management Solutions

What’s the true ROI of mobile workforce management? Learn more about how the right workforce management system can help the bottom line by improving the customer journey, empowering mobile workers, reducing operational complexity, and much more.

eBook

The Rise of Home Services In Every Industry

Personalization, speed, and responsiveness are key in the age of the customer. Learn how to stand out from your competitors.

Customer experience and future of work

Webinar

The Customer Experience and the Future of Work

See how you can help your business shift and use technology to meet the heightened expectations of your customers.

From the Skedulo blog

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Can Employee Scheduling Really Impact Revenue?

Employee scheduling matters more than you think. It doesn’t just affect the employee—it also affects your company’s bottom line. Consider this: The U.S. ranks 30th of 38 countries in work-life balance. Nearly 40% of American workers surveyed say that inflexible work hours and/or the ability…

10 KPIs You Should Be Tracking to Improve Workforce Visibility

One of the biggest challenges for a mobile workforce is keeping track of where, when, and how well your mobile workers are providing service. But choosing the right KPIs can make all the difference. “Workforce visibility,” a.k.a. a clear view of the makeup and daily…

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